REG-TCS Group Holding PLC Tinkoff super-app boosts digital leadership in European fintech space

TCS HoldingAnnouncement

09/12/2019 05:55

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   TCS Group Holding PLC (TCS)
   Tinkoff super-app boosts digital leadership in European fintech space
   09-Dec-2019 / 08:53 MSK
   Dissemination of a Regulatory Announcement, transmitted by EQS Group.
   The issuer is solely responsible for the content of this announcement.

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   Tinkoff super-app boosts digital leadership in European fintech space

     

   Moscow, Russia - 9 December 2019. Tinkoff announced today the launch of
   Russia's first super-app - and the first by any European financial
   services company - a versatile application designed to meet almost any
   financial, leisure or lifestyle need its users may have.

    

   The Tinkoff super-app combines all the components of the Tinkoff ecosystem
   and adds more capacity for its 10 million customers, whose ranks are set
   to grow to over 20 million people by 2023. The super-app is the next step
   in the evolution of the Tinkoff mobile app, which already encompasses
   Tinkoff's traditional digital banking and lifestyle services.

    

   Artem Yamanov, Senior Vice President at Tinkoff, commented:

    

   "The Tinkoff app has evolved into more than a traditional mobile bank, and
   the latest changes are the culmination of this transformation. The
   super-app is both our own version of the App Store, with its own mini
   apps, and the first WeChat-like app in the Russian or any European
   financial market, featuring products and services from our partners.

    

   "Unlike other Russian ecosystems, we decided to blaze a trail of our own.
   Instead of scooping up businesses, we opted for a win-win solution,
   attracting the market's best partners who share Tinkoff's qualities and
   values. All our customers can access all new super-app services using
   their single Tinkoff ID. Going forward, we will be developing partnerships
   with businesses of any size, from Instagram bloggers to Russia's largest
   B2C companies."

    

   The super-app is already available in beta for some users, and will be
   released shortly in version 5.0 for iOS. An Android version will follow.

    

   Features already available on the Tinkoff super-app include:

    

     • Tinkoff digital banking, including all its financial products;
     • Tinkoff lifestyle services (movies, concerts, theatres, restaurants,
       travel, shopping, sporting events, etc.);
     • Seamless integration with all Tinkoff ecosystem components and
       services, including Investments, Mobile, Business and Insurance (some
       will continue as separate apps), which can be accessed using an
       existing single Tinkoff ID;
     • A marketplace for products and services provided by Tinkoff partners
       to cater to users' needs
     • Maximum personalisation of recommendations and services and
       anticipation of a customer's financial needs;
     • End-to-end integration with the Oleg voice assistant;
     • Super-app development based on AI and machine learning as part of
       Tinkoff's AI Finance strategy.

    

   The Tinkoff super-app's key features is its own marketplace. External
   partners can connect to the marketplace (via open API) using the
   "app-in-app" model and offer targeted products and services within the
   Tinkoff app.

    

   Other features coming soon include:

    

     • All kinds of online retail experiences with the ability to order
       directly from the app (food, books, clothing and footwear, home
       appliances, etc.);
     • Leisure and things to do in the city (urban quests, excursions,
       lectures, exhibitions, parties, master classes, etc.);
     • Fitness and wellness;
     • Food and flower delivery;
     • Car products and services;
     • Products and services for children;
     • Transport, logistics, and car sharing;
     • Health and beauty;
     • Cleaning services;
     • And many more.

    

   Tinkoff already has in place agreements with major players in each
   industry to offer its customers access to a myriad of services at a
   discount and with cashback deals.

    

    

   Version 1

    

   The initial version of the SuperApp will include two new services - Health
   and Beauty. Tinkoff customers will be able to use the app to make a
   doctor's appointment (in private and public clinics) and sign up for a
   beauty salon visit.*

    

   Health and beauty services will be provided via the marketplace by our
   partners 'NaPopravku' and 'Yclients'. Their mini apps have been integrated
   into Tinkoff SuperApp's marketplace using OpenAPI on a white-label basis.

   The SuperApp will be personalised. In fact, every customer will have its
   own mobile application adapted to its needs. This personalised super-app
   will include various sections and customised communication channels based
   on the user's preferences and their behavioural and transactional
   patterns.

    

   Artem Yamanov: "Artificial intelligence will be able to predict the user's
   needs based on their location, the time of day, recent transactions and
   many other factors. Depending on these variables, it will immediately
   offer options to suit the customer's needs, saving them time and effort."

    

   Voice assistant Oleg's here to help

    

   All the super-app services can be managed through the Oleg voice
   assistant, who will act as a fully-fledged personal financial advisor for
   our customers. To access any of the super-app's services, users will
   simply need to call Oleg and give him instructions.

    

   Oleg's other basic function, which will be a main feature of the
   super-app, will include financial advice and reminders. Oleg will provide
   tips on how to manage your money, whether through deposits or Tinkoff
   Investments; advice on savings and financial management; reminders
   regarding unpaid bills, taxes or fines, and much more.

    

    *already available in major Russian cities and coming soon in other
   cities and towns.

    

    

   Contact details:

   Tinkoff

   Alexander Leonov
   +7 495 648 1000 (ext. 35-738)

    1 media@tinkoff.ru

    

    

   Tinkoff ecosystem

   Tinkoff is an online financial ecosystem centred around the needs of its
   customers.

   The Tinkoff ecosystem offers a full range of financial services for
   individuals and businesses.

   With a focus on lifestyle banking, the Tinkoff ecosystem enables customers
   to assess and plan personal spending, invest their savings, earn loyalty
   programme bonuses, book trips, buy movie tickets, make restaurant
   reservations and much more.

   All Tinkoff services are accessible via our mobile applications and on the
   Tinkoff.ru website.

   The Tinkoff ecosystem is branchless: its proprietary network of smart
   couriers can deliver the Company's products anywhere in Russia in the
   shortest time span possible, and customer service is handled online and by
   call centres (both office and cloud-based). Tinkoff makes active use of AI
   and machine learning technologies to streamline communications: over 30%
   of customers' chat queries are resolved with no employee involvement.

   All Tinkoff products and most of its IT systems have been developed
   in-house. Some 70% of the bank's HQ staff are IT specialists.

   At the core of the ecosystem is Tinkoff Bank, which was founded in 2006
   and has since become one of the world's biggest independent direct banks
   with over 10 million customers. In 2018, Global Finance named Tinkoff Bank
   the world's Best Consumer Digital Bank, in 2019, 2018, 2016 and 2015, the
   Best Consumer Digital Bank in Russia, and in 2019, the Best Consumer
   Digital Bank in Central and Eastern Europe. In 2017 and 2013, the Banker
   recognised Tinkoff Bank as the Bank of the Year in Russia.

   The bank's parent company - TCS Group Holding PLC - has been listed on the
   London Stock Exchange and on the Moscow Exchange. The 9M 2019 IFRS net
   income of TCS Group Holding PLC amounted to RUB 25.1 bn. The ROE was 59%.

    

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   ISIN:          US87238U2033
   Category Code: MSCM
   TIDM:          TCS
   LEI Code:      549300XQRN9MR54V1W18
   Sequence No.:  34084
   EQS News ID:   931013


    
   End of Announcement EQS News Service

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References

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   1. mailto:media@tinkoff.ru


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