REG - Toople PLC - Opening of Second Contact Centre Supported by BT

ToopleAnnouncement

20/01/2022 07:05

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RNS Number : 0193Z  Toople PLC  20 January 2022

For release: 07.00, 20(th) January 2022

 

Toople PLC

 

("Toople" or the "Company" or the "Group")

 

TOOPLE OPENS SECOND CONTACT CENTRE WITH SUPPORT FROM BT

 

Toople PLC (LSE: TOOP), a provider of bespoke telecom services to UK SMEs and
a reseller of BT's products and services, is delighted to announce that it has
opened a second contact centre based in South Cheshire, which is now fully
operational.  This new facility is supported by BT who will provide
assistance, training and onboarding for staff supporting customers around BT's
product portfolio.  It will be solely focused on new customer acquisitions
for the SME segment within BT's Enterprise business and will be complementary
to Toople's existing centre located in Durban, South Africa, which manages
over 200,000 existing customers for Toople and its subsidiary company DMSL.
 The support received from BT for the new centre has minimised set up and
operating costs, maximizing potential returns.

 

The new contact centre will deliver a 'beginning to end' solution,
futureproofing the customer and delivering on Toople's proposition of value
and efficiency.  By utilising digital marketing skills and content creation
to stimulate demand and then specially trained sales agents to build on the
Company's seamless and effective customer consultation process, the Company
will provide a range of ultrafast, live, and cloud-based solutions.

 

Steve Rathborne, Partner Channel Director for BT Enterprise, commented:

"We are delighted to be working with Toople and DMSL on this new operation.
Building on our long-standing partnership, this initiative will provide more
customers with access to our market leading BT portfolio of business
communication services."

Andy Hollingworth, CEO of Toople, added:

"As the UK returns to more normal trading conditions, and as Covid-19
progresses from pandemic to endemic, we believe that customers will grow in
confidence to switch their suppliers.  Creating an exciting, and smooth
customer journey is no longer a luxury, it's a necessity and our new contact
centre will help us to achieve that.  SMEs are now also focused on the move
from copper to next generation fibre.  Together with a need for cost
certainty, and as prices rise as supply chains kick back into gear, these
trends machinate in the perfect opportunity for us to increase our sales
initiative, with a focus on providing these ultrafast, live, and cloud-based
solutions from BT to our new and existing customers."

 

This announcement contains information which, prior to its disclosure, was
inside information as stipulated under Regulation 11 of the Market Abuse
(Amendment) (EU Exit) Regulations 2019/310 (as amended).

 

-Ends-

For further information:

 

 Toople PLC                                   Tel: 0800 0499 499

 Andy Hollingworth, Chief Executive Officer

 Paul White, Chief Financial Officer
 Novum Securities Limited                     Tel: 020 7399 9400

 David Coffman

 Colin Rowbury
 Belvedere Communications                     Tel: 020 3687 2754

 John West / Llew Angus

About Toople PLC (http://www.toople.com)

Toople PLC is incorporated in the UK and listed on the main market of the
London Stock Exchange.   The business currently trades under four main
brands: toople.com (http://toople.com) ; dmsluk.co.uk (http://dmsluk.co.uk) ;
broadbandandphones.co.uk (https://broadbandandphones.co.uk/) ;
checkthatcompany.co.uk (http://www.checkthatcompany.co.uk/) .

Toople.com (http://www.toople.com/)  provides bespoke telecoms services for
its fast growing target market of UK SMEs with between one and 500
employees.  Services offered by the Group include business broadband, fibre,
EFM and Ethernet data services, business mobile phones, cloud PBX and SIP
Trunking and Traditional Services (calls and lines) all of which are delivered
and managed via the Group's proprietary software platform.  The Group's
wholly owned subsidiary  DMS Holding (DMSL) (http://www.dmsluk.co.uk/)
provides unified communication services in the UK ranging from a single phone
line to a multi-site unified comms VoIP platform, delivered via a network of
telecoms and IT carriers and content providers across the UK including BT
Business, BT Global Services, Gamma, EE, Vonage, TalkTalk Business and O2.
DMSL acts as a BT Premier re-seller for broadband connectivity, mobile and
fixed voice and cloud services and is responsible for over 250,000 BT
customers and over 400,000 Revenue Generating Units.

The Company also owns a telecoms price comparison website and a service
offering company credit reference checking and reports.  These complement the
Group's IT and telecoms services.

 

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