REG-TOTAL Total Direct Energie tops 5 million customers in France

TotalEnergies SEAnnouncement

28/04/2021 07:30

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Total Direct Energie tops 5 million customers in France

 

Total: (Paris:FP) (LSE:TTA) (NYSE:TOT), through Total Direct Energie, now has
more than five million B2C and B2B customers in France, confirming its
position as the leading alternative gas and power supplier.

In March 2021, Total Direct Energie was recognized with two awards for the
quality of its customer relations:


 * For the fourth year in a row, Total Direct Energie has retained first place of
its category in the 
Podium de la Relation Client
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.podiumdelarelationclient.fr%2Fpodium-2021%2Flaureats-2021%2F&esheet=52419555&newsitemid=20210427006251&lan=en-US&anchor=Podium+de+la+Relation+Client&index=1&md5=08b8c7bbaacb45e8680f776a17c0fee7)

awards (Bearing Point and Kantar).

 * For the third year in a row, Total Direct Energie received the 
Customer Excellence Award
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fexcellenceclient.com%2Fpalmares-2021&esheet=52419555&newsitemid=20210427006251&lan=en-US&anchor=Customer+Excellence+Award&index=2&md5=c18046a028b4308f594cefb72a9ef8ec)

(Ipsos, Trusteam Finance, Académie du Service).

In April 2021, thanks to its support for the French wind and solar industries,
Total Direct Energie launched a new competitive green offering to meet the
expectations of millions of customers looking for ways to contribute to the
energy transition.

“We are very proud to have passed the 5 million customer mark in France. I
would like to congratulate the Total Direct Energie teams for their work and I
would like to thank all our customers for the trust they have placed in us. We
will continue our efforts to grow but also to support our customers by
offering them green products and services, in line with our ambition to get to
net zero by 2050," said Sébastien Loux, Managing Director at Total Direct
Energie.

Total Direct Energie aims for net growth of 500,000 customers this year and a
market share of 15% by 2025 in France, versus close to 10% today. For Europe,
the objective is nine million B2C customers by 2025.

***

About Total Direct Energie

Total Direct Energie, the 3rd largest electricity and gas operator in France,
is the subsidiary of Total that enables everyone to make responsible savings.
At the heart of its strategy: innovation and customer satisfaction, in order
to offer reliable, affordable and clean energy to as many people as possible
and to participate in a more responsible energy future.

Total Direct Energie provides its 5 million individual and business customers
competitive electricity and/or natural gas offers, as well as innovative
services to help them optimize their consumption.

About Total

Total is a broad energy company that produces and markets fuels, natural gas
and electricity. Our 100,000 employees are committed to better energy that is
more affordable, more reliable, cleaner and accessible to as many people as
possible. Active in more than 130 countries, our ambition is to become the
responsible energy major.

Cautionary Note

This press release, from which no legal consequences may be drawn, is for
information purposes only. The entities in which TOTAL SE directly or
indirectly owns investments are separate legal entities. TOTAL SE has no
liability for their acts or omissions. In this document, the terms
“Total”, “Total Group” and Group are sometimes used for convenience.
Likewise, the words “we”, “us” and “our” may also be used to refer
to subsidiaries in general or to those who work for them. This document may
contain forward-looking information and statements that are based on a number
of economic data and assumptions made in a given economic, competitive and
regulatory environment. They may prove to be inaccurate in the future and are
subject to a number of risk factors. Neither TOTAL SE nor any of its
subsidiaries assumes any obligation to update publicly any forward-looking
information or statement, objectives or trends contained in this document
whether as a result of new information, future events or otherwise.

Total 

Media Relations: +33 1 47 44 46 99 l presse@total.com
(mailto:presse@total.com) l @TotalPress

Investor Relations: +44 (0)207 719 7962 l ir@total.com (mailto:ir@total.com)



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