REG - Totally PLC - Outlook Update

TotallyAnnouncement

14/02/2025 07:15

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RNS Number : 0935X  Totally PLC  14 February 2025

 

Totally plc

 

("Totally", "the Company" or "the Group")

 

Outlook Update

 

The Company today announces that its NHS 111 National Resilience support
contract (the "NHS 111 Contract") has not been renewed by NHS England and
therefore will come to a conclusion on 15 February 2025. This reflects NHS
England's strategy to no longer provide resilience services (which support 111
pressures at a local level) at a national level.  The value of the contract
was c.£13 million, with c.£12 million being recognised in the current
financial year.

 

The Company was not reliant on the extension of the NHS 111 Contract for the
delivery of its FY25 forecast and therefore remains confident of delivering
FY25 performance in line with expectations of £85 million revenue and £3.5
million EBITDA. All other parts of the business are performing well and CQC
ratings remain GOOD.

 

The Board's financial expectations for the year ending 31 March 2026 did
assume a renewal of the NHS 111 Contract, however at a reduced level. Work
will commence to redeploy workforce where possible along with securing new
contracts with new providers, although exceptional costs are expected. Based
on the current revenue run rate of the Company, new contract wins and the
current new business pipeline the Board now expects the financial performance
of FY26 to be at a similar level to that which is expected to be reported for
FY25.

 

The Board would like to highlight that over the term of the NHS 111 National
Resilience Contract Totally has successfully supported eight of the 14 NHS 111
providers with their capacity challenges, answering calls from well in excess
of one million patients and ensuring the NHS is able to deliver responsive and
safe services.

 

The level of demand for NHS 111 support and the level of capacity available
within local providers to respond to demand has not changed and Totally will
continue to work with the NHS to provide services that ensure patients can
access the care they need quickly, which will include both telephony and
clinical assessment services. The Company continues its conversations with
commissioners, including Ambulance Trusts, to mitigate the impact of high
demand on services via the provision of Totally's telephony, online and
clinical assessment services.  The Board strongly believes Totally offers a
proven, cost-effective solution to resilience with good performance,
productivity metrics and best in class outcomes.

 

Totally continues to provide a range of health services including, as
previously announced, NHS 111 "Speak to" and online dispositions for a Trust
in the North East of England and clinical assessment services.

 

Planning guidance published on 30 January 2025 maintains the four-hour target
for waits at A&E which will require continued support at the point of
patient access (NHS 111) and ambulance response (Clinical assessment/999) to
achieve.  Totally looks forward to the upcoming 10-year plan for the NHS
which will provide further guidance on how increased demand will be managed
down to sustainable levels.  There is a very clear role for independent
providers in the delivery of change within the NHS evidenced by the new
agreement with the Independent Health Providers Network (IHPN), of which
Totally is a member, for increased involvement by independent providers in
elective care, and Totally also expects a key role will also need be played in
the delivery of urgent care.

 

 

 

For further information please contact:

 

 Totally plc                                                           020 3866 3330

 Wendy Lawrence, Chief Executive Officer

 Simon Stilwell, Chair

 Canaccord Genuity Limited (Nominated Adviser & Corporate Broker)      020 7523 8000

 Bobbie Hilliam / Harry Rees

Notes to editors

 

About Totally

Totally is a leading provider of healthcare and wellbeing services across
the UK and Ireland, working in partnership with the NHS, other healthcare
providers and corporate customers to help address the challenges of increased
demand for healthcare services.

 

Totally helps healthcare commissioners and hospitals ensure patients can
access the most appropriate care quickly and efficiently by delivering quality
urgent care services, elective care services including insourcing, outsourcing
and elective care delivered via 'Any Qualified provider', as well as community
dermatology clinics; and therapy servicing including first contact
practitioner and a full physiotherapy and podiatry offering.  Our corporate
customer services also play a role in reducing reliance on healthcare by
promoting healthy lifestyles and physical and mental health.

 

Healthcare services

 

Urgent Care: Totally's urgent care services are delivered under the Totally
Urgent Care brand, by Vocare and Greenbrook Healthcare. Both businesses have
a strong heritage.

 

Elective care: Totally's elective care services are delivered by Pioneer
Healthcare, About Health and Premier Physical Healthcare.

 

·    Pioneer Healthcare was established in 2007 and delivers a wide range
of acute services to NHS patients, in partnership with independent healthcare
sector private hospitals across England, to help the NHS reduce waiting lists
whilst maintaining patient care and quality. Pioneer offer services through
insourcing and outsourcing agreements and through its Any Qualified Provider
status.

·    About Health has been delivering community-based specialist care with
a focus on delivering prompt assessment and treatment across the country since
2008.

·    Premier Physical Healthcare was established in 2007 and provides
physiotherapy and podiatry services to NHS patients, often within a community
GP practice, and to the prison service.

 

Corporate Wellbeing Services

 

Energy Fitness Professionals ("EFP"): EFP is a corporate fitness provider
established in 1990 to address a gap in the market for workplace fitness,
which has grown to offer a range of services covering workplace wellbeing. EFP
manages 62 gyms on behalf of its corporate customers, with more than 13,000
members.

 

For more information visit www.totallyplc.com
(https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.totallyplc.com%2F&data=05%7C02%7Chrees%40cgf.com%7C7fbd6b6e36ed48269e2208dcb23a16cb%7C55a8d9e9da724987ac2851b3b5add15f%7C0%7C0%7C638581209791333600%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=cBslxpTp%2FaUqCxst5g5dJ3C1ax5PxNWsYSvjYrXMWlk%3D&reserved=0)
 

 

 

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