TTEC Q2 loss widens; cuts 2026 outlook

TTEC Holdings (Texas)

10/08/2026 21:32

Overview
US CX technology provider's Q2 revenue fell 11%, missing analyst expectations
Adjusted EPS and adjusted EBITDA for Q2 missed analyst expectations
Company reviewing strategic alternatives for TTEC Digital segment

Outlook
TTEC sees 2026 revenue of $1.94 bln to $1.99 bln and non-GAAP EPS of $0.79 to $0.99
Company lowers 2026 outlook for Engage segment due to client underperformance and delayed new business
TTEC maintains 2026 guidance for Digital segment, expects it to meet revenue and profitability targets

Result Drivers
ENGAGE CLIENT WEAKNESS - Co said Q2 results were below expectations due to underperformance across a small number of Engage clients and delays in closing new business
COST STRUCTURE ACTIONS - Co said it is optimizing or transitioning low-margin programs, deploying AI and automation to boost productivity, and simplifying its cost structure through operational efficiencies and best shore delivery models
DIGITAL SEGMENT MOMENTUM - Co said its Digital segment is gaining market traction with expansion into high-demand solutions such as data, AI, observability and security, and is performing in line with expectations

Company press release: ID:nGNX8BfFMh

Key Details
Metric
Beat/Miss
Actual
Consensus Estimate
Q2 Revenue
Miss
$455.50 mln
$477.94 mln (3 Analysts)
Q2 Adjusted EPS
Miss
$0.03
$0.23 (3 Analysts)
Q2 Loss Per Share
 
$0.27
 
Q2 Adjusted EBITDA
Miss
$39.50 mln
$50.43 mln (3 Analysts)
Q2 Operating Income
 
$11 mln
 

Analyst Coverage
The current average analyst rating on the shares is "hold" and the breakdown of recommendations is 1 "strong buy" or "buy", 2 "hold" and no "sell" or "strong sell"
The average consensus recommendation for the it services & consulting peer group is "buy."
Wall Street's median 12-month price target for TTEC Holdings Inc (Texas) is $4.00, about 56.9% above its August 7 closing price of $2.55
The stock recently traded at 2 times the next 12-month earnings vs. a P/E of 2 three months ago

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(This story was created using Reuters automation and AI based on LSEG and company data. It was checked and edited by a Reuters journalist prior to publication.)