RCS - ActiveOps PLC - Launch of ControliQ Series 3

ActiveopsAnnouncement

26/09/2023 07:00

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RNS Number : 5952N  ActiveOps PLC  26 September 2023

RNS Reach

26 September 2023

ActiveOps plc

("ActiveOps" or the "Company")

Launch of ControliQ Series 3

Commercialisation of ActiveOps' technology roadmap

 

ActiveOps plc (AIM: AOM), a leading provider of Management Process Automation
(MPA) software for running hybrid and global back-office operations, is
pleased to announce the successful launch and go live with customers of
ControliQ Series 3, the most advanced iteration of its ControliQ platform to
date. All existing ControliQ customers now have the ability to purchase
Series 3, enabling them to take advantage of the latest in AI tools for the
back-office.  Moving to Series 3 requires zero technical or migration effort.

ControliQ is a workforce management solution that helps organisations drive
optimal productivity and operational performance by providing single view of
real-time operations data, actionable insights, and intelligent management
automation tools to forecast, plan, manage capacity, and balance performance
and wellbeing.

ControliQ Series 3 has been enhanced with additional AI-based features that
enable customers to do more with data and insights. These include Smart
Planning which automates planning, reducing the effort consumed whilst
increasing accuracy. Smart Planning has been proven to identify an additional
5% of capacity which can be better used, in addition to the 15%+ increase
customers have already typcially achieved.

Following the official launch in August 2023, customers across multiple
geographies and sectors are already using the new capabilities.  Enhancements
to the Series 3 offering continue with the availability in October 2023 of new
features allowing customers to run engaging, data rich, operations review
meetings with ControliQ automatically highlighting the key issues which
require attention and discussion. In addition machine learning algorithms
which automatically determine the effort required to perform processes will be
available, removing the need for costly and inaccurate human observation.

The speed of development and launch of these powerful AI features have been
made possible by ActiveOps's long heritage in the world of back-office
optimisation and the volume of data flowing through its existing platforms, on
which to train and test the algorithms.

ControliQ Series 4 will launch in 2024, with more new AI/ML based features
including automatic skills cataloguing, a suite of new senior leader insights
and the Company's first GenerativeAI based app, a virtual coach which predicts
the interventions required by operations leaders and can prescribe the best
action to take. With these new tiers of access to ControliQ, ActiveOps
customers will be able to select the level of capabilities that suit their
needs, moving through the series as their goals and capabilities increase.

Richard Jeffery, CEO, commented: "It is fantastic to see the commercialisation
of our recent product development work, particularly in the area of AI, taking
shape. With AI and ML technologies at the core of our enhanced product
offering, we are enabling our customers to drive further capacity release,
boost productivity and have a greater business impact by surfacing actionable
insights faster and easier. It is an exciting time for the Group, setting us
up well for continued progress."

 

For more information, please contact:

 ActiveOps                                 Via Alma PR
 Richard Jeffery, Chief Executive Officer  www.activeops.com (http://www.activeops.com/)
 Ken Smith, Chief Financial Officer

 Investec Bank plc                         +44 (0)20 7597 5970
 Corporate Broking & PLC Advisory
 Patrick Robb / David Anderson

 Alma                                      + 44(0) 203 405 0205
 Caroline Forde / Will Ellis Hancock

 

About ActiveOps

ActiveOps is a leader in Management Process Automation (MPA), providing a SaaS
platform to large enterprises with complex and often global back-offices. The
Group's software and embedded back-office operations management methodology
enables enterprises to adopt a data-driven, scientific approach to organising
work and managing capacity.

The Group's enterprise platform comprises its MPA software products
and AOM, the Group's operations methodology and framework for effective
back-office management. Together, this combination of software and embedded
methodology enables operations managers to balance the competing priorities of
meeting service and quality standards while improving productivity and
reducing cost.

As at 31 March 2023, the Group had 179 employees, serving its global customer
base of over 80 enterprise customers from offices in the UK, Ireland, USA,
Australia, India and South Africa. The Group's customers are predominantly in
the banking, insurance, healthcare administration and business process
outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance and DXC
Technology.

 

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