REG - ActiveOps PLC - Full Year Trading Update and Notice of Results

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RNS Number : 2061B  ActiveOps PLC  21 April 2026

THE INFORMATION CONTAINED WITHIN THIS ANNOUNCEMENT IS DEEMED TO CONSTITUTE
INSIDE INFORMATION AS STIPULATED UNDER THE MARKET ABUSE REGULATION (EU NO.
596/2014) WHICH IS PART OF UK LAW BY VIRTUE OF THE EUROPEAN UNION (WITHDRAWAL)
ACT 2018. UPON THE PUBLICATION OF THIS ANNOUNCEMENT, THIS INSIDE INFORMATION
IS NOW CONSIDERED TO BE IN THE PUBLIC DOMAIN.

 

21 April 2026

  ActiveOps plc

("ActiveOps", the "Company" or the "Group")

 

Full Year Trading Update and Notice of Results

Strong business acceleration and continued cash generation

 

ActiveOps plc (AIM: AOM), a leading provider of Decision Intelligence software
for service operations, is pleased to provide an update on trading for the
year ended 31 March 2026 ("FY26"). The Group delivered a strong performance,
with nine new customer wins and a significant increase in Net Revenue
Retention ("NRR") to 119% (2025: 106%), which, alongside continued positive
cash generation, provides a robust basis for future growth.

 

FY26 Financial Highlights

 

Group revenue is expected to have increased 48% to £45.0m (FY25: £30.5m),
ahead of current market expectations(1), reflecting; expansion sales in the
existing account portfolio, successful go live with several new customers and
the acquisition of the Enlighten Group of Companies ('Enlighten') in June
2025. The year saw revenue growth in all regions, with the US, Canada, and
Africa performing particularly well.

 

Total organic revenue growth was 28%, 31% on a constant currency ("CC") basis
(2025: 14%). Within this, organic SaaS revenues increased by approximately
21%, (23% CC) (2025: 13%), whilst organic Training & Implementation
revenues increased by approximately 81%, (86% CC) (2025: 23%). Overall, the
Group added a further c.15,000 users to the ActiveOps Decision Intelligence
platform and methodology.

 

NRR increased to 119% (FY25: 106%) (118% CC), as the Group expanded into new
divisions of its customers and customers transitioned to the higher series of
its platform, as they seek to take advantage of newly launched AI features,
increased reporting capabilities and other product enhancements.

 

Organic Annual Recurring Revenue ("ARR") at period end increased by 25% (2025:
13%) to £35.6m (FY25: £28.4m), 24% growth on a CC basis (2025: 15% CC).
Overall, Group ARR increased to £41.5m (2025: £30.5m), including a £5.9m
contribution from Enlighten.

 

Adjusted EBITDA is expected to be approximately £4.2m (FY25: £2.5m),
marginally ahead of current market expectations(1), reflecting planned
investment in the Group's sales and relationship management capability. The
Group incurred exceptional costs totalling £3.0m in the year in relation to
the Enlighten acquisition, comprising the initial acquisition costs of £1.8m
and restructuring costs of £1.2m.

 

Period end cash was c £23.6m, reflecting strong customer receipts at period
end, (FY25: £20.6m). The cash investment in the period relating to the
acquisition of Enlighten was £6.4m. The Group remains debt free.

 

As announced on 2 April 2026, the Group's balance sheet was further
strengthened post period end by the sale of its trademarks held in the UK, US,
Australia and the EU to the WorkiQ name for USD$10.0m (£7.4m) in cash. There
was no sale of either product or customers associated with this transaction
and the Board is considering the best utilisation of this capital and will
provide an update alongside it year end results on 2 July 2026.

 

Enlighten

 

ActiveOps acquired Enlighten Group in Q2 FY26, strengthening its presence in
North America and APAC, and the synergy timeline since acquisition has been
accelerated; £1.2m in restructuring costs were incurred in FY26 to unlock c
£3.0m in annualised savings, with a further £1.0m of savings expected within
the coming year.

 

In recent weeks, an Enlighten customer notified the Group of its intention to
terminate its contract. This will result in lower than originally anticipated
Enlighten ARR for FY27 and FY28, and has been reflected in the Group ARR
position disclosed above, of £41.5m. Contract renewals were a condition of
the deferred consideration payable for Enlighten and the deferred
consideration payment is now expected to decrease by approximately £3.5m
which, combined with the contract run off revenues, ensures the post-synergy
EPS accretion of the acquisition remains broadly unchanged.

 

FY26 Operational Highlights

 

The year saw continued momentum in new customer wins, reflecting the growing
relevance of the Group's offerings and increased sales and marketing
capabilities, with nine new customers secured (FY25: nine).

 

The Group continued to deliver for its existing customers, expanding into new
divisions and geographies and migrating them onto more advanced series of its
ControliQ software. Series 3 now accounts for 53% of ControliQ ARR, with
series 4 accounting for a further 14%. This includes a 47% ARR uplift
generated from a major customer that signed a new contract having previously
signalled intent to reduce usage.

 

Innovation continues at pace, ensuring the Group's Decision Intelligence
offerings provide critical functionality and capabilities required by some of
the world's largest organisations to transform and control their operations.
Work on ControliQ Series 5 has progressed well, with five Beta customers
currently engaged and a wider rollout planned from Summer 2026.

 

Outlook

 

The strong close to FY26 provides a healthy position for sustained progress in
FY27 and beyond.

 

The Board remains confident in the Group's strategy and its ability to deliver
sustained growth, supported by the increasing relevance of its offering,
expansion opportunities within its existing enterprise customers and our
increased sales and marketing capabilities. The Group continues to invest in
its product offering and go-to-market capability while maintaining a strong
balance sheet.

 

Notice of Results

 

The Company intends to announce its results for the year ended 31 March 2026
on 2 July 2026.

 

ActiveOps' Executive Chair, Richard Jeffery, commented: "I am delighted to
report on a strong performance in FY26, particularly against the ongoing
challenging macroenvironment, demonstrating the strength and resilience of our
growth engine. We have continued to expand our customer base, becoming deeply
embedded within the operations of some of the world's largest, and most highly
regulated organisations. The organisational investment we have undertaken in
the last few years has strengthened our foundations, and with a robust balance
sheet and powerful offerings, we believe we are well placed to build on this
progress in the year ahead."

 

Footnote

1.     In so far as the Board is aware, as at 17 April 2026, consensus
market expectations for the full year to 31 March 2026 were as follows:
revenue £43.0m, adjusted EBITDA £3.9m and cash £17.1m.

 

For more information, please contact:

 

 ActiveOps                                                 Via Alma
 Richard Jeffery, Executive Chair                          www.activeops.com (http://www.activeops.com/)
 Emma Salthouse, Chief Financial Officer & Deputy CEO

 Investec Bank plc                                         +44 (0)20 7597 5970
 Nominated Adviser and Joint Broker

 Patrick Robb / Nick Prowting / James Smith
 Canaccord Genuity Limited                                 +44 (0)20 7523 8000
 Joint Broker

 Simon Bridges / Harry Gooden / Harry Rees
 Alma Strategic Communications                             + 44(0) 203 405 0205
 Caroline Forde / Louisa El-Ahwal

 

The person responsible for arranging release of this announcement on behalf of
ActiveOps plc is Emma Salthouse, Chief Financial Officer.

 

About ActiveOps

 

ActiveOps is a Software as a Service business, dedicated to helping
organisations create more value from their service operations. ActiveOps'
Decision Intelligence software solutions are specifically designed to support
leaders with the vast number of decisions they make daily in running their
operations. Our customers make better decisions and consume less time and
effort making them. The outcomes are significantly improved turnaround times
and double-digit improvements in productivity with backlogs of work materially
reduced. Customers also leverage the capacity created to invest in
transformation and development, and more efficiently utilise resources.

 

The Company's AI-powered SaaS solutions are underpinned by over 20 years of
operational data and its AOM methodology which is proven to enhance cross
departmental decision-making.

 

The Company has approximately 290 employees, serving a global base of
enterprise customers from offices in the UK, Ireland, USA, Canada, Australia,
India, and South Africa. The Group's customers are predominantly in the
banking, insurance, healthcare administration and business process outsourcing
(BPO) sectors, including Nationwide, TD Bank, Elevance and Xchanging.

 

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