RCS - Deepdesk - Deepdesk Introduces Cutting-Edge 'AIX' Features

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11/10/2023 14:45

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RNS Number : 8186P  Deepdesk  11 October 2023

Deepdesk Introduces Cutting-Edge 'AIX' Features, Pioneering the Future of AI
for Contact Centers

Today Deepdesk launches the next generation of AI Agent Assist technology for
contact centers: Deepdesk AIX.

AMSTERDAM, NETHERLANDS / ACCESSWIRE / October 11, 2023 / Designed to empower
agents and delight customers, Deepdesk AI(X) solves major customer service
challenges. New features sort through disparate knowledge sources to give
agents the right answers to customer queries, summarize conversations
automatically, and detect important context from a customer's tone and
language.

Deepdesk

These new features are available across chat, email, or voice. A true
omni-channel AI solution. With Deepdesk's "Bring Your Own Model" option,
businesses can use the LLM or AI model (https://pr.report/v0f5MCrH) of their
choice. Unlike many AI solutions currently crowding the market
(https://pr.report/U9yAz3Kn) , the "Bring Your Own Model" framework is
future-proof and scalable by design.

Deepdesk's technology is not aimed at replacing human agents but enabling them
to focus on delivering next-level customer interactions. Happy agents are more
efficient, deliver a higher level of customer satisfaction, and are less
likely to quit (https://pr.report/cgIyjM-9) .

The Deepdesk AI(X) suite takes things a step further, introducing generative
AI to critical points in the agent's workflow, adding value and eliminating
thankless tasks (https://pr.report/oZMYnA14) at the same time.

The adaptability of Deepdesk AI(X) means it can meet the needs of almost any
industry or use case. Clients in heavily regulated sectors, like healthcare
and finance, have successfully integrated Deepdesk's tools into their existing
compliance framework.

One such success story is Rabobank, the Netherlands' largest financial
institution. "Deepdesk's AI Agent Assist has quickly become an integral tool
for over 1000 Rabobank Consumer and SME contact center advisors in our
messaging channel. Now over 25% of our advisors' conversations are assisted by
Deepdesk, enabling faster answers and increased conversation quality and
consistency," said Thom Kokhuis, Head of Conversational Banking & CRM,
Senior Vice President, for Rabobank, "With the success of our initial rollout,
Deepdesk will soon be deployed to 1,000+ more Financial and Private Banking
advisors. By continually providing the answers and resources needed in
real-time for any customer interaction, Deepdesk enables our advisors to save
time while also providing the best possible service."

How it works

Knowledge Assist detects customer questions automatically and finds the right
answer in real-time, no matter where that knowledge might live in a company's
system. Agents no longer have to sift through different knowledge sources in a
dozen open tabs only to end up asking Google.

Summarizer automates the summary of digital and voice interactions, converting
entire conversations into actionable, succinct notes in a CRM-friendly format.
Typically, agents either don't do summaries (or do them poorly) because it
delays the time before they can take their next customer call. Summarizer
resolves this constant struggle between agents and call center managers.

Real-time Agent Notifications: Providing cues to agents, ensuring better
outcomes for customers and faster workflow. These cues can be created by
agents or set globally and can do everything from providing real-time advice
to the agent based on the conversation content to analyzing sentiment.

Contact Information

Brendan Jackson

Chief Operations Officer
brendan@deepdesk.com (mailto:brendan@deepdesk.com)

+31 6 202 441 750

SOURCE: Deepdesk

 

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