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REG - Competition and Mkts - CMA update: NEC / SSS

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RNS Number : 8458J  Competition and Markets Authority  29 April 2022

CMA finds competition concerns in merger of emergency service software
suppliers

NEC Software Solutions' purchase of SSS raises competition concerns in the
supply of vital software to emergency services and transport customers.

NEC and SSS are two of a small number of suppliers that supply essential
software solutions to emergency service providers (including police forces,
fire and rescue services and ambulance trusts) as well as transport service
providers (such as TfL and rail operators).

These include:

 

-     'integrated communication and control services' (ICCS) used by
control room personnel in day-to-day duties such as receiving and making
urgent phone calls to communicate with emergency response staff.

 

-     specialised software (referred to as 'Duties') to police forces to
enable the planning and scheduling of shifts. Supply of this software requires
significant expertise and experience.

 

-     records management systems (RMS) which enable the police to record
and manage case-related information such as the processing of people in
custody and case file management for prosecutions.

 

The Competition and Markets Authority (CMA) found that for each of these
three services, the market is relatively concentrated, with NEC and SSS
generally being two of only three suppliers with a large established customer
base.

 

The CMA considered the impact of the merger on these services and found that
the deal gives rise to competition concerns with regard to all three software
products.

David Stewart, Executive Director, Mergers and Markets, said:

 

"We all rely on our emergency services, and they rely in turn on essential
services such as those provided by these two companies. The CMA's role is to
ensure this deal does not undermine competition in this market, so police,
fire and ambulance services across the UK have a choice of supplier and can
secure the most reliable and innovative services available.

"Ultimately the software NEC and SSS provide is paid for by the taxpayer and
we can't risk higher prices or a lower standard of service.

 

"It is now up to NEC to provide us with undertakings to address our concerns."

To address these concerns, the CMA has given NEC until 9 May 2022 to offer an
undertaking that might be accepted.

If no undertaking is offered that addresses the CMA's concerns, then the deal
will be referred to a more in-depth investigation.

 

Notes to editors

1. SSS refers to SSS Public Safety Limited (formerly Capita (SSS) Limited) and
Secure Solutions USA LLC (formerly Capita Software (US) LLC).

 

2. In the ICCS market, the third established player is Frequentis. In the
Duties market, the third player is Crown and, to a lesser extent, Totalmobile
also competes with NEC and SSS. In the RMS market, the third established
player is Niche.

 

 

 

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