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REG - Lloyds Banking Group - Half-year results <Origin Href="QuoteRef">LLOY.L</Origin> - Part 8

- Part 8: For the preceding part double click  ID:nRSe8094Ng 

is partly offset by a charge of £21 million following changes to pension arrangements for staff
within the TSB business. 
 
The principal assumptions used in the valuations of the defined benefit pension scheme were as follows: 
 
                                                              At               At            
                                                              30 June 2014     31 Dec 2013   
                                                              %                %             
                                                                                             
 Discount rate                                                4.32             4.60          
 Rate of inflation:                                                                          
 Retail Prices Index                                          3.23             3.30          
 Consumer Price Index                                         2.23             2.30          
 Rate of salary increases                                     0.00             2.00          
 Weighted-average rate of increase for pensions in payment    2.74             2.80          
 
 
The application of the revised assumptions as at 30 June 2014 to the Group's principal post-retirement defined benefit
schemes has resulted in a remeasurement loss of £599 million which has been recognised in other comprehensive income, net
of deferred tax of £120 million. 
 
19.       Subordinated liabilities 
 
The Group's subordinated liabilities are comprised as follows: 
 
                                     At               At            
                                     30 June 2014     31 Dec 2013   
                                     £m               £m            
                                                                    
 Preference shares                   889              876           
 Preferred securities                3,654            4,301         
 Undated subordinated liabilities    1,776            1,916         
 Enhanced Capital Notes              3,656            8,938         
 Dated subordinated liabilities      15,700           16,281        
 Total subordinated liabilities      25,675           32,312        
 
 
The movement in subordinated liabilities during the period was as follows: 
 
                                                        Half-year to 30 June  2014    Half-year to 30 June  2013    Half-year to 31 Dec  2013  
                                                        £m                            £m                            £m                         
                                                                                                                                               
 Opening balance                                        32,312                        34,092                        34,235                     
 New issues during the period                           −                             1,500                         −                          
 Exchange offer in respect of Enhanced Capital Notes    (4,961)                       −                             −                          
 (notes 3 and 21)                                                                                                                              
 Other repurchases and redemptions during the period    (1,240)                       (1,821)                       (621)                      
 Foreign exchange and other movements                   (436)                         464                           (1,302)                    
 At end of period                                       25,675                        34,235                        32,312                     
 
 
20.       Share capital 
 
Movements in share capital during the period were as follows: 
 
                                               Number of  shares           
                                               (million)            £m     
                                                                           
 Ordinary shares of 10p each                                               
 At 1 January 2014                             71,368               7,137  
 Issued in the period (see below)              6                    1      
 At 30 June 2014                               71,374               7,138  
                                                                           
 Limited voting ordinary shares of 10p each                                
 At 1 January and 30 June 2014                 81                   8      
 Total share capital                                                7,146  
 
 
The ordinary shares issued in the period were in respect of employee share schemes. 
 
21.       Other equity instruments 
 
                                                           £m     
 At 1 January 2014                                         −      
 Additional Tier 1 securities issued in the period:               
 Sterling notes (£3,725 million nominal)                   3,707  
 Euro notes (E750 million nominal)                         619    
 US dollar notes ($1,675 million nominal)                  1,003  
 At 30 June 2014                                           5,329  
 
 
On 6 March 2014 the Group announced concurrent Sterling, Euro and Dollar exchange offers for holders of certain series of
its Enhanced Capital Notes (ECNs) to exchange them for new Additional Tier 1 (AT1) securities. The exchange offers
completed in April 2014 and resulted in a total of £5,329 million of AT1 securities being issued, after issue costs. 
 
The AT1 securities are Fixed Rate Resetting Perpetual Subordinated Contingent Convertible Securities with no fixed maturity
or redemption date. 
 
The principal terms of the AT1 securities are described below: 
 
·     The securities rank behind the claims against Lloyds Banking Group plc of (a) unsubordinated creditors, (b) claims
which are, or are expressed to be, subordinated to the claims of unsubordinated creditors of Lloyds Banking Group plc but
not further or otherwise or (c) whose claims are, or are expressed to be, junior to the claims of other creditors of Lloyds
Banking Group, whether subordinated or unsubordinated, other than those whose claims rank, or are expressed to rank, pari
passu with, or junior to, the claims of the holders of the AT1 Securities in a winding-up occurring prior to the Conversion
Trigger. 
 
·     The securities bear a fixed rate of interest until the first call date. After the initial call date, in the event
that they are not redeemed, the AT1 securities will bear interest at rates fixed periodically in advance for five year
periods based on market rates. 
 
·     Interest on the securities will be due and payable only at the sole discretion of Lloyds Banking Group plc, and
Lloyds Banking Group plc may at any time elect to cancel any Interest Payment (or any part thereof) which would otherwise
be payable on any Interest Payment Date. There are also certain restrictions on the payment of interest as specified in the
terms. 
 
·     The securities are undated and are repayable, at the option of Lloyds Banking Group plc, in whole at the first call
date, or on any fifth anniversary after the first call date. In addition, the AT1 securities are repayable, at the option
of Lloyds Banking Group plc, in whole for certain regulatory or tax reasons. Any repayments require the prior consent of
the PRA. 
 
·     The securities convert into ordinary shares of Lloyds Banking Group plc, at a pre-determined price, should the fully
loaded Common Equity Tier 1 ratio of the Group fall below 7.0 per cent. 
 
22.       Reserves 
 
                                                                                     Other reserves                 
                                                                    Share premium                    Available-     Cash flow     Merger and other        Total     Retained   
                                                                                                     for-sale       hedging                                         profits    
                                                                    £m                               £m             £m            £m                      £m        £m         
                                                                                                                                                                               
 At 1 January 2014                                                  17,279                           (615)          (1,055)       12,147                  10,477    4,088      
 Issue of ordinary shares                                           2                                -              -             -                       -         -          
 Profit for the period                                              -                                -              -             -                       -         665        
 Distributions on other equity instruments, net of tax              -                                -              -             -                       -         (71)       
 Post-retirement defined benefit scheme remeasurements              -                                -              -             -                       -         (479)      
 (net of tax)                                                                                                                                                                  
 Movement in treasury shares                                        -                                -              -             -                       -         (263)      
 Value of employee                                                                                                                                                             
 services:                                                                                                                                                                     
 Share option schemes                                               -                                -              -             -                       -         21         
 Other employee award schemes                                       -                                -              -             -                       -         99         
 Change in fair value of available-for-sale assets (net of tax)     -                                495            -             -                       495       -          
 Change in fair value of hedging derivatives                        -                                -              886           -                       886       -          
 (net of tax)                                                                                                                                                                  
 Transfers to income statement (net of tax)                         -                                (72)           (536)         -                       (608)     -          
 Adjustment on sale of non-controlling interest in TSB (note 27)    -                                -              -             -                       -         (135)      
 Exchange and other                                                 -                                -              -             (1)                     (1)       -          
 At 30 June 2014                                                    17,281                           (192)          (705)         12,146                  11,249    3,925      
                                                                                                                                                                               
 
 
23.       Provisions for liabilities and charges 
 
Payment protection insurance 
 
Following the unsuccessful legal challenge by the BBA against the Financial Services Authority (FSA) and the Financial
Ombudsman Service (FOS), the Group made provisions totalling £9,825 million between 2011 and 2013 against the costs of
paying redress to customers in respect of past sales of PPI policies, including the related administrative expenses. 
 
During 2014 quarterly customer initiated complaints have continued to fall, albeit slightly slower than expected.
Significant progress has also been made in the planned proactive mailings. There have been some adverse trends (as detailed
below), and a further £600 million has been added to the provision. This brings the total amount provided to £10,425
million, of which approximately £2,280 million relates to anticipated administrative expenses. 
 
As at 30 June 2014, £2,268 million of the provision remained unutilised (22 per cent of total provision) relative to an
average monthly spend including administration costs in the last six months of £190 million. The main drivers of the
provision are as follows: 
 
·     Volumes of customer initiated complaints (after excluding complaints from customers where no PPI policy was held) -
at 31 December 2013, the provision assumed a total of 3.0 million complaints would be received. In the first six months of
2014, complaint volumes were approximately 30 per cent lower than the same period last year, but higher than expected. As a
result the Group is forecasting a slower decline in future volumes than previously expected. This has resulted in a further
provision of approximately £290 million. At 30 June 2014, approximately 2.8 million complaints have been received, with the
provision assuming approximately 410,000 in the future compared to an average run-rate of approximately 41,000 per month in
the last six months, and 39,000 per month in quarter two. 
 
 Average monthly complaint volumes - reactive  
 Q1 2012                                       Q2 2012  Q3 2012  Q4 2012  Q1 2013  Q2 2013  Q3 2013  Q4 2013  Q1 2014  Q2 2014  
 109,893                                       130,752  110,807  84,751   61,259   54,086   49,555   37,457   42,259   39,426   
 
 
·     Proactive mailing resulting from Past Business Reviews (PBR) - the Group is proactively mailing customers where it
has been identified that there was a risk of potential mis-sale. At 30 June 2014 over 95 per cent of all PBR customers have
been mailed, with some second mailings and case review continuing into the second half of the year. While the response
rates of most cohorts are in line with expectations, additional mailings to certain asset finance customers have resulted
in a higher response rate. In addition, the PBR mailings are leading to a higher number of policies per customer being
reviewed than originally expected. This has resulted in a further provision of approximately £160 million. 
 
·     Uphold rates per policy of 80 per cent are as expected in the first half of 2014.  The uphold rate for customer
initiated complaints in the first half of 2014 was 75 per cent, in line with expectations. 
 
·     Average redress per policy has been marginally lower than expected in the first half of 2014 resulting in a benefit
to the provision of approximately £40 million. 
 
·     Re-review of previously handled cases - previously reviewed complaints are being assessed to ensure consistency with
the current complaint handling policy.  Approximately 590,000 cases are expected to be re-reviewed, consistent with the
provision assumptions at December 2013, with this exercise due to commence in the second half of 2014 and running into the
first half of 2015. 
 
·     Expenses - the Group expects to maintain the operation on its current scale for longer than previously expected given
the update to volume related assumptions and the re-review of previously handled cases continuing in to 2015.  The estimate
for administrative expenses, which comprise complaint handling costs and costs arising from cases subsequently referred to
the FOS, has increased by approximately £190 million. 
 
23.       Provisions for liabilities and charges (continued) 
 
An Enforcement Team of the FCA is investigating the Group's governance of third party suppliers and potential failings in
the PPI complaint handling process. A provision of £50 million is held to cover the likely administration costs of
responding to the FCA's inquiries. It is not possible at this stage to make any assessment of what, if any, additional
liability may result from the investigation. 
 
Since the commencement of the PPI redress programme in 2011 the Group estimates that it has contacted, settled or provided
for approximately 40 per cent of the policies sold since 2000, covering both customer-initiated complaints and actual and
expected proactive mailings undertaken by the Group. The total amount provided for PPI represents the Group's best estimate
of the likely future costs, albeit a number of risks and uncertainties remain, in particular complaint volumes, uphold
rates, average redress paid, the scope and cost of proactive mailings and remediation, and the outcome of the FCA
Enforcement Team investigation. The cost of these factors could differ materially from the Group's estimates and the
assumptions underpinning them and could result in a further provision being required. 
 
Key metrics and sensitivities are highlighted in the table below: 
 
 Sensitivities1                                        To date        Future  Sensitivity    
                                                       unless noted                          
                                                                                             
 Customer initiated complaints since origination (m)2  2.8            0.4     0.1 = £200m    
 Proactive mailing: - number of policies (m)3          2.7            0.1     0.1 = £45m     
 - response rate4                                      35%            31%     1% = £15m      
 Average uphold rate per policy5                       80%            82%     1% = £15m      
 Average redress per upheld policy6                    £1,600         £1,550  £100 = £100m   
 Remediation cases (k)                                 26             564     1 case = £770  
 Administrative expenses (£m)                          1,710          570     1 case = £500  
 FOS referral rate7                                    36%            36%     1% = £3m       
 FOS overturn rate8                                    57%            33%     1% = £2m       
 
 
 1  All sensitivities exclude claims where no PPI policy was held.                                                                                                                                                                                                                                                                                                   
 2  Sensitivity includes complaint handling costs.                                                                                                                                                                                                                                                                                                                   
 3  To date volume includes customer initiated complaints.                                                                                                                                                                                                                                                                                                           
 4  Metric has been adjusted to include mature mailings only, and exclude expected customer initiated complaints. Future response rates are expected to be lower than experienced to date as mailings to higher risk customers have been prioritised.                                                                                                                
 5  The percentage of complaints where the Group finds in favour of the customer. This is a blend of proactive and customer initiated complaints. The 80 per cent uphold rate is based on the latest six months to June 2014.                                                                                                                                        
 6  The amount that is paid in redress in relation to a policy found to have been mis-sold, comprising, where applicable, the refund of premium, compound interest charged and interest at 8 per cent per annum. Actuals are based on six months to June 2014. The reduction in future average redress is due to the mix shifting away from more expensive cases.    
 7  The percentage of cases reviewed by the Group that are subsequently referred to the FOS by the customer. A complaint is considered mature when six months have elapsed since initial decision. Actuals are based on decisions made by the Group during July to December 2013 and subsequently referred to the FOS.                                               
 8  The percentage of complaints referred where the FOS arrive at a different decision to the Group. Actual to date is based on cases overturned in the six months to June 2014. The overturn rate to date is high as it continues to include a significant number of cases assessed prior to the implementation of changes to the case review process during 2013.  
 
 
Other regulatory provisions 
 
Litigation in relation to insurance branch business in Germany 
 
Clerical Medical Investment Group Limited (CMIG) has received a number of claims in the German courts, relating to policies
issued by CMIG but sold by independent intermediaries in Germany, principally during the late 1990s and early 2000s.
Following decisions in July 2012 from the Federal Court of Justice (FCJ) in Germany the Group recognised a further
provision of £150 million in its accounts for the year ended 31 December 2012 bringing the total amount provided to £325
million. During the year ended 31 December 2013 the Group charged a further £75 million with respect to this litigation
increasing the total provision to £400 million; no additional charge has been made in the first half of 2014. The remaining
unutilised provision as at 30 June 2014 is £175 million. 
 
23.       Provisions for liabilities and charges (continued) 
 
However, there are still a number of uncertainties as to the full impact of the FCJ's decisions, and the validity of any of
the claims facing CMIG will turn upon the facts and circumstances in respect of each claim. As a result the ultimate
financial effect, which could be significantly different from the current provision, will only be known once there is
further clarity with respect to a range of legal issues and factual determinations involved in these claims and/or all
relevant claims have been resolved. 
 
LIBOR and other trading rates 
 
On 28 July 2014, the Group announced that it had reached settlements totalling £217 million (at 30 June 2014 exchange
rates) to resolve with UK and US federal authorities legacy issues regarding the manipulation several years ago of Group
companies' submissions to the British Bankers' Association (BBA) London Interbank Offered Rate (LIBOR) and Sterling Repo
Rate. 
 
On LIBOR, the Group has reached settlements with the Financial Conduct Authority (FCA) in the United Kingdom, the United
States Commodity Futures Trading Commission (CFTC) and the United States Department of Justice (DoJ) in relation to
investigations into submissions between May 2006 and 2009 and related systems and controls failings. 
 
The settlements in relation to LIBOR are part of an industry-wide investigation into the setting of interbank offered rates
across a range of currencies. Under the settlement, the Group has agreed to pay £35 million, £62 million and £50 million to
the FCA, CFTC and DoJ respectively. As part of the settlement with the DoJ, the Group has also entered into a two-year
Deferred Prosecution Agreement in relation to one count of wire fraud relating to the setting of LIBOR. 
 
In relation to the BBA Sterling Repo Rate, the Group has reached a settlement with the FCA regarding submissions made
between April 2008 and September 2009. This issue involved four individuals who the FCA has concluded manipulated BBA Repo
Rate submissions to reduce fees payable under the Special Liquidity Scheme (SLS). The issue was proactively brought to the
FCA's attention when it was identified by the Group as part of its internal investigation into the LIBOR issues. 
 
The Group has agreed to pay £70 million to the FCA in connection with the resolution of the BBA Repo Rate issue and related
systems and controls failings. Both the CFTC and DoJ settlements are in respect of LIBOR only and neither agency has taken
action regarding the BBA Repo Rate. 
 
The BBA Repo Rate was used by the Bank of England (BoE) to calculate the fees for the SLS. During the period that Lloyds
TSB and HBOS used the SLS they paid £1,278 million in fees, just under half of all the fees payable by the industry under
the Scheme. As a result of the actions of the four individuals involved, the Group has paid nearly £8 million to compensate
the BoE for amounts underpaid (by Lloyds TSB and HBOS and the other banks that used the SLS). 
 
Interest rate hedging products 
 
In June 2012, a number of banks, including the Group, reached agreement with the FSA (now FCA) to carry out a review of
sales made since 1 December 2001 of interest rate hedging products (IRHP) to certain small and medium-sized businesses. The
Group continues to review those cases within the scope of the agreement with the FCA. 
 
During the first half of 2014, the Group has charged a further £50 million in respect of estimated redress costs,
increasing the total amount provided for redress and related administration costs to £580 million (31 December 2013: £530
million). As at 30 June 2014, the Group has utilised £419 million (31 December 2013: £162 million), with £161 million (31
December 2013: £368 million) of the provision remaining. No provision has been recognised in relation to claims from
customers which are not covered by the agreement with the FCA, or incremental claims from customers within the scope of the
review. These will be monitored and future provisions will be recognised to the extent that an obligation resulting in a
probable outflow is identified. 
 
23.       Provisions for liabilities and charges (continued) 
 
Other regulatory matters 
 
In the course of its business, the Group is engaged in discussions with the PRA, FCA and other UK and overseas regulators
and governmental authorities in relation to a range of matters; a provision is held against the costs expected to be
incurred as a result of the conclusions reached. In the first half of 2014 the provision was increased by a further £225
million, in respect of a limited number of matters affecting the Retail division, including potential remediation in
relation to legacy sales of investment and protection products and historic systems and controls governing legacy incentive
schemes. This brings the total amount charged to £525 million of which £117 million had been utilised at 30 June 2014. This
increase reflected the Group's assessment of a limited number of matters under discussion, none of which currently is
individually considered financially material in the context of the Group. 
 
24.       Contingent liabilities and commitments 
 
Interchange fees 
 
On 24 May 2012, the General Court of the European Union (the General Court) upheld the European Commission's 2007 decision
that an infringement of EU competition law had arisen from arrangements whereby MasterCard issuers charged a uniform
fallback multilateral interchange fee (MIF) in respect of cross border transactions in relation to the use of a MasterCard
or Maestro branded payment card. 
 
MasterCard has appealed the General Court's judgment to the Court of Justice of the European Union. MasterCard is supported
by several card issuers, including the Group. Judgment is not expected until September 2014. 
 
In parallel: 
 
-    the European Commission has proposed legislation to regulate interchange fees which continues through the EU
legislative process. The legislation is expected to be adopted in the first quarter of 2015, and is expected to come in to
force in 2016; 
 
-    the European Commission has adopted commitments proposed by VISA to settle an investigation into whether arrangements
adopted by VISA for the levying of the MIF in respect of cross-border credit card payment transactions also infringe
European Union competition laws. VISA has agreed inter alia to reduce the level of interchange fees on cross-border credit
card transactions to the interim level (30 basis points). VISA has previously reached an agreement (which expires in 2014)
with the European Commission to reduce the level of interchange fees for cross-border debit card transactions to the
interim levels agreed by MasterCard; 
 
-    the new UK payments regulator may exercise its powers, when these come in to force (in April 2015), to regulate
domestic interchange fees. The Competition and Markets Authority may also seek to restart an investigation of domestic
MIFs. In addition, the FCA has announced that it will carry out a market study in relation to the UK credit cards market in
the third quarter of 2014. 
 
The ultimate impact of the investigations and any regulatory or legislative developments on the Group can only be known at
the conclusion of these investigations and any relevant appeal proceedings and once regulatory or legislative proposals are
more certain. 
 
24.       Contingent liabilities and commitments (continued) 
 
LIBOR and other trading rates 
 
As set out in more detail in note 23, on 28 July 2014, the Group announced that it had reached settlements totalling £217
million (at 30 June 2014 exchange rates) to resolve with UK and US federal authorities legacy issues regarding the
manipulation several years ago of Group companies' submissions to the British Bankers' Association (BBA) London Interbank
Offered Rate (LIBOR) and Sterling Repo Rate. The settlements in relation to LIBOR are part of an industry-wide
investigation into the setting of interbank offered rates across a range of currencies. 
 
The Group continues to cooperate with various other government and regulatory authorities, including the Serious Fraud
Office, the European and Swiss Competition Commissions, and a number of US State Attorneys General, in conjunction with
their investigations into submissions made by panel members to the bodies that set LIBOR and various other interbank
offered rates. 
 
Certain Group companies, together with other panel banks, have also been named as defendants in private lawsuits, including
purported class action suits, in the US in connection with their roles as panel banks contributing to the setting of US
Dollar and Japanese Yen LIBOR. The claims have been asserted by plaintiffs claiming to have had an interest in various
types of financial instruments linked to US Dollar and Japanese Yen LIBOR.  The allegations in these cases, the majority of
which have been coordinated for pre-trial purposes in two sets of multi-district litigation proceedings (MDL) in the US
District Court for the Southern District of New York (the 'District Court'), are substantially similar to each other. The
lawsuits allege violations of the Sherman Antitrust Act, the Racketeer Influenced and Corrupt Organizations Act (RICO) and
the Commodity Exchange Act (CEA), as well as various state statutes and common law doctrines. Certain of the plaintiffs'
claims have been dismissed by the District Court, and many of these cases have been stayed by order of the District Court. 
 
The Group is also reviewing its activities in relation to the setting of certain foreign exchange daily benchmark rates and
related matters, following the FCA's publicised initiation of an investigation into other financial institutions in
relation to this activity. The Group is co-operating with the FCA and other regulators and is providing information about
the Group's review to those regulators. In addition, the Group, together with a number of other banks, was named as a
defendant in several actions filed in the District Court between late 2013 and February 2014, in which the plaintiffs
alleged that the defendants manipulated WM/Reuters foreign exchange rates in violation of US antitrust laws. On 31 March
2014, plaintiffs effectively withdrew their claims against the Group (but not against all defendants) by filing a
superseding consolidated and amended pleading against a number of other defendants without naming any Group entity as a
defendant. 
 
It is currently not possible to predict the scope and ultimate outcome on the Group of the various outstanding regulatory
investigations not encompassed by the settlements, any private lawsuits or any related challenges to the interpretation or
validity of any of the Group's contractual arrangements, including their timing and scale. 
 
Financial Services Compensation Scheme 
 
The Financial Services Compensation Scheme (FSCS) is the UK's independent statutory compensation fund of last resort for
customers of authorised financial services firms and pays compensation if a firm is unable or likely to be unable to pay
claims against it. The FSCS is funded by levies on the authorised financial services industry. Each deposit-taking
institution contributes towards the FSCS levies in proportion to their share of total protected deposits on 31 December of
the year preceding the scheme year, which runs from 1 April to 31 March. 
 
Following the default of a number of deposit takers in 2008, the FSCS borrowed funds from HM Treasury to meet the
compensation costs for customers of those firms. Although the substantial majority of this loan will be repaid from funds
the FSCS receives from asset sales, surplus cash flow or other recoveries in relation to the assets of the firms that
defaulted, any shortfall will be funded by deposit-taking participants of the FSCS. The amount of future levies payable by
the Group depends on a number of factors including the amounts recovered by the FSCS from asset sales, the Group's
participation in the deposit-taking market at 31 December, the level of protected deposits and the population of
deposit-taking participants. 
 
24.       Contingent liabilities and commitments (continued) 
 
Investigation into Bank of Scotland and report on HBOS 
 
The FSA's enforcement investigation into Bank of Scotland plc's Corporate division between 2006 and 2008 concluded with the
publication of a Final Notice on 9 March 2012. No financial penalty was imposed on the Group or Bank of Scotland plc. On 12
September 2012 the FSA confirmed it was starting work on a public interest report on HBOS. That report is currently
expected to be published in 2014. 
 
US-Swiss tax programme 
 
The US Department of Justice (the DoJ) and the Swiss Federal Department of Finance announced on 29 August 2013 a programme
(the Programme) for Swiss banks to obtain resolution concerning their status in connection with on-going investigations by
the DoJ into individuals and entities that use foreign (i.e. non-U.S.) bank accounts to evade U.S. taxes and reporting
requirements, and individuals and entities that facilitate or have facilitated the evasion of such taxes and reporting
requirements. Swiss banks that choose to participate notified the DoJ of their election to categorise their relevant
banking operations according to one of a number of defined categories under the Programme. 
 
The Group, which carried out private banking operations in Switzerland prior to disposing of these operations in November
2013, has notified the DoJ of its elected categorisation on the basis that while it believes it has operated in full
compliance with all US federal tax laws, there remains the possibility that certain of its clients may not have declared
their assets in compliance with such laws. The Group is completing due diligence under the terms of the Programme. However,
at this time, it is not possible to predict the ultimate outcome of the Group's participation in the Programme, including
the timing and scale of any fine finally payable to the DoJ. 
 
Tax authorities 
 
The Group provides for potential tax liabilities that may arise on the basis of the amounts expected to be paid to tax
authorities. This includes open matters where Her Majesty's Revenue and Customs (HMRC) adopt a different interpretation and
application of tax law which might lead to additional tax. The Group has an open matter in relation to a claim for group
relief of losses incurred in its former Irish banking subsidiary, which ceased trading on 31 December 2010. In the second
half of 2013 HMRC informed the Group that their interpretation of the UK rules, permitting the offset of such losses,
denies the claim; if HMRC's position is found to be correct management estimate that this would result in an increase in
current tax liabilities of approximately £600 million and a reduction in the Group's deferred tax asset of approximately
£400 million. The Group does not agree with HMRC's position and, having taken appropriate advice, does not consider that
this is a case where additional tax will ultimately fall due. 
 
Other legal actions and regulatory matters 
 
In addition, during the ordinary course of business the Group is subject to other threatened and actual legal proceedings
(including class or group action claims brought on behalf of customers, shareholders or other third parties), and
regulatory challenges, investigations and enforcement actions, both in the UK and overseas. All such material matters are
periodically reassessed, with the assistance of external professional advisers where appropriate, to determine the
likelihood of the Group incurring a liability. In those instances where it is concluded that it is more likely than not
that a payment will be made, a provision is established to management's best estimate of the amount required to settle the
obligation at the relevant balance sheet date. In some cases it will not be possible to form a view, either because the
facts are unclear or because further time is needed properly to assess the merits of the case and no provisions are held
against such matters. However the Group does not currently expect the final outcome of any such case to have a material
adverse effect on its financial position, operations or cash flows. 
 
24.       Contingent liabilities and commitments (continued) 
 
Contingent liabilities and commitments arising from the banking business 
 
                                                                                   At               At            
                                                                                   30 June 2014     31 Dec 2013   
                                                                                   £m               £m            
                                                                                                                  
 Contingent liabilities                                                                                           
 Acceptances and endorsements                                                      48               204           
 Other:                                                                                                           
 Other items serving as direct credit substitutes                                  308              710           
 Performance bonds and other transaction-related contingencies                     2,276            1,966         
                                                                                   2,584            2,676         
 Total contingent liabilities                                                      2,632            2,880         
                                                                                                                  
 Commitments                                                                                                      
 Documentary credits and other short-term trade-related transactions               85               54            
 Forward asset purchases and forward deposits placed                               454              440           
                                                                                                                  
 Undrawn formal standby facilities, credit lines and other commitments to lend:                                   
 Less than 1 year original maturity:                                                                              
 Mortgage offers made                                                              10,844           9,559         
 Other commitments                                                                 57,502           55,002        
                                                                                   68,346           64,561        
 1 year or over original maturity                                                  40,626           40,616        
 Total commitments                                                                 109,511          105,671       
 
 
Of the amounts shown above in respect of undrawn formal standby facilities, credit lines and other commitments to lend,
£52,393 million (31 December 2013: £56,292 million) was irrevocable. 
 
25.       Fair values of financial assets and liabilities 
 
The valuations of financial instruments have been classified into three levels according to the quality and reliability of
information used to determine those fair values. 
 
Level 1 portfolios 
 
Level 1 fair value measurements are those derived from unadjusted quoted prices in active markets for identical assets or
liabilities. Products classified as level 1 predominantly comprise equity shares, treasury bills and other government
securities. 
 
Level 2 portfolios 
 
Level 2 valuations are those where quoted market prices are not available, for example where the instrument is traded in a
market that is not considered to be active or valuation techniques are used to determine fair value and where these
techniques use inputs that are based significantly on observable market data. Examples of such financial instruments
include most over-the-counter derivatives, financial institution issued securities, certificates of deposit and certain
asset-backed securities. 
 
Level 3 portfolios 
 
Level 3 portfolios are those where at least one input which could have a significant effect on the instrument's valuation
is not based on observable market data. Such instruments would include the Group's venture capital and unlisted equity
investments which are valued using various valuation techniques that require significant management judgement in
determining appropriate assumptions, including earnings multiples and estimated future cash flows. Certain of the Group's
asset-backed securities and derivatives, principally where there is no trading activity in such securities, are also
classified as level 3. 
 
25.       Fair values of financial assets and liabilities (continued) 
 
Valuation control framework 
 
Key elements of the valuation control framework, which covers processes for all levels in the fair value hierarchy
including level 3 portfolios, include model validation (incorporating pre-trade and post-trade testing), product
implementation review and independent price verification. Formal committees meet quarterly to discuss and approve
valuations in more judgemental areas. 
 
Transfers into and out of level 3 portfolios 
 
Transfers out of level 3 portfolios arise when inputs that could have a significant impact on the instrument's valuation
become market observable; conversely, transfers into the portfolios arise when consistent sources of data cease to be
available. 
 
Valuation methodology 
 
For level 2 and level 3 portfolios, there is no significant change to what was disclosed in the Group's 2013 annual report
and accounts in respect of the valuation methodology (techniques and inputs) applied to such portfolios. 
 
The table below summarises the carrying values of financial assets and liabilities presented on the Group's balance sheet.
The fair values presented in the table are at a specific date and may be significantly different from the amounts which
will actually be paid or received on the maturity or settlement date. 
 
                                                                                 30 June 2014    31 December 2013  
                                                                                 Carrying        Fair                Carrying     Fair     
                                                                                 value           value               value        value    
                                                                                 £m              £m                  £m           £m       
 Financial assets                                                                                                                          
 Trading and other financial assets at fair value through profit or loss         147,187         147,187             142,683      142,683  
 Derivative financial instruments                                                27,241          27,241              33,125       33,125   
 Loans and receivables:                                                                                                                    
 Loans and advances to banks                                                     21,589          21,647              25,365       25,296   
 Loans and advances to customers                                                 491,345         485,189             495,281      486,495  
 Debt securities                                                                 1,266           1,140               1,355        1,251    
 Available-for-sale financial instruments                                        50,348          50,348              43,976       43,976   
 Financial liabilities                                                                                                                     
 Deposits from banks                                                             11,851          11,901              13,982       14,101   
 Customer deposits                                                               445,091         445,702             441,311      441,855  
 Trading and other financial liabilities at fair value through profit or loss    63,046          63,046              43,625       43,625   
 Derivative financial instruments                                                25,285          25,285              30,464       30,464   
 Debt securities in issue                                                        77,729          82,111              87,102       90,803   
 Liabilities arising from non-participating investment contracts                 27,322          27,322              27,590       27,590   
 Financial guarantees                                                            48              48                  50           50       
 Subordinated liabilities                                                        25,675          29,282              32,312       34,449   
 
 
The carrying amount of the following financial instruments is a reasonable approximation of fair value: cash and balances
at central banks, items in the course of collection from banks, items in course of transmission to banks and notes in
circulation. 
 
The Group manages valuation adjustments for its derivative exposures on a net basis; the Group determines their fair values
on the basis of their net exposures. In all other cases, fair values of financial assets and liabilities measured at fair
value are determined on the basis of their gross exposures. 
 
The following table provides an analysis of the financial assets and liabilities of the Group that are carried at fair
value in the Group's consolidated balance sheet, grouped into levels 1 to 3 based on the degree to which the fair value is
observable. 
 
25.       Fair values of financial assets and liabilities (continued) 
 
Valuation hierarchy 
 
                                                                                       Level 1    Level 2    Level 3    Total    
                                                                                       £m         £m         £m         £m       
                                                                                                                                 
 At 30 June 2014                                                                                                                 
 Trading and other financial assets at fair value                                                                                
 through profit or loss:                                                                                                         
 Loans and advances to customers                                                       −          27,250     −          27,250   
 Loans and advances to banks                                                           −          6,996      −          6,996    
 Debt securities:                                                                                                                
 Government securities                                                                 20,013     712        −          20,725   
 Other public sector securities                                                        −          895        1,077      1,972    
 Bank and building society certificates of deposit                                     −          2,339      −          2,339    
 Asset-backed securities:                                                                                                        
 Mortgage-backed securities                                                            25         789        52         866      
 Other asset-backed securities                                                         −          833        −          833      
 Corporate and other debt securities                                                   461        17,664     1,988      20,113   
                                                                                       20,499     23,232     3,117      46,848   
 Equity shares                                                                         64,077     12         1,788      65,877   
 Treasury and other bills                                                              216        −          −          216      
 Total trading and other financial assets at fair value through profit or loss         84,792     57,490     4,905      147,187  
 Available-for-sale financial assets:                                                                                            
 Debt securities:                                                                                                                
 Government securities                                                                 42,263     30         −          42,293   
 Bank and building society certificates of deposit                                     −          264        −          264      
 Asset-backed securities:                                                                                                        
 Mortgage-backed securities                                                            −          1,168      −          1,168    
 Other asset-backed securities                                                         −          792        −          792      
 Corporate and other debt securities                                                   729        3,087      −          3,816    
                                                                                       42,992     5,341      −          48,333   
 Equity shares                                                                         50         772        329        1,151    
 Treasury and other bills                                                              852        12         −          864      
 Total available-for-sale financial assets                                             43,894     6,125      329        50,348   
 Derivative financial instruments                                                      46         25,002     2,193      27,241   
 Total financial assets carried at fair value                                          128,732    88,617     7,427      224,776  
 Trading and other financial liabilities at fair value                                                                           
 through profit or loss                                                                                                          
 Liabilities held at fair value through profit or loss                                 −          5,562      12         5,574    
 Trading liabilities:                                                                                                            
 Liabilities in respect of securities sold under repurchase agreements                 −          51,699     −          51,699   
 Short positions in securities                                                         3,255      258        −          3,513    
 Other                                                                                 −          2,260      −          2,260    
                                                                                       3,255      54,217     −          57,472   
 Total trading and other financial liabilities at fair value through profit or loss    3,255      59,779     12         63,046   
 Derivative financial instruments                                                      19         24,250     1,016      25,285   
 Financial guarantees                                                                  −          −          48         48       
 Total financial liabilities carried at fair value                                     3,274      84,029     1,076      88,379   
 
 
There were no transfers between level 1 and level 2 during the period. 
 
25.       Fair values of financial assets and liabilities (continued) 
 
Valuation hierarchy 
 
                                                                                       Level 1    Level 2    Level 3    Total    
                                                                                       £m         £m         £m         £m       
                                                                                                                                 
 At 31 December 2013                                                                                                             
 Trading and other financial assets at fair value                                                                                
 through profit or loss:                                                                                                         
 Loans and advances to customers                                                       -          21,110     -          21,110   
 Loans and advances to banks                                                           -          8,333      -          8,333    
 Debt securities:                                                                                                                
 Government securities                                                                 20,191     498        -          20,689   
 Other public sector securities                                                        -          1,312      885        2,197    
 Bank and building society certificates of deposit                                     -          1,491      -          1,491    
 Asset-backed securities:                                                                                                        
 Mortgage-backed securities                                                            30         768        -          798      
 Other asset-backed securities                                                         171        756        -          927      
 Corporate and other debt securities                                                   244        18,689     1,687      20,620   
                                                                                       20,636     23,514     2,572      46,722   
 Equity shares                                                                         64,690     53         1,660      66,403   
 Treasury and other bills                                                              7          108        -          115      
 Total trading and other financial assets at fair value through profit or loss         85,333     53,118     4,232      142,683  
 Available-for-sale financial assets:                                                                                            
 Debt securities:                                                                                                                
 Government securities                                                                 38,262     28         -          38,290   
 Bank and building society certificates of deposit                                     -          208        -          208      
 Asset-backed securities:                                                                                                        
 Mortgage-backed securities                                                            -          1,263      -          1,263    
 Other asset-backed securities                                                         -          841        74         915      
 Corporate and other debt securities                                                   56         1,799      -          1,855    
                                                                                       38,318     4,139      74         42,531   
 Equity shares                                                                         48         147        375        570      
 Treasury and other bills                                                              852        23         -          875      
 Total available-for-sale financial assets                                             39,218     4,309      449        43,976   
 Derivative financial instruments                                                      235        29,871     3,019      33,125   
 Total financial assets carried at fair value                                          124,786    87,298     7,700      219,784  
 Trading and other financial liabilities at fair value                                                                           
 through profit or loss                                                                                                          
 Liabilities held at fair value through profit or loss                                 -          5,267      39         5,306    
 Trading liabilities:                                                                                                            
 Liabilities in respect of securities sold under repurchase agreements     

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