Factbox: What disruptions have been reported after the global tech outage?

Sas AB

19/07/2024 15:30

(Updates with more companies, services)
       July 19 (Reuters) - A global tech outage that appeared
to be related to issues at cybersecurity firm CrowdStrike
 CRWD.O  and Microsoft  MSFT.O  on Friday affected operations in
sectors including airports, airlines, media and banks.
    Below is a list of disruptions that have been reported:

    AIRLINES, AIRPORTS
    Airports and airlines around the globe have warned of delays
and cancellations or switched to manual check-in, with some
halting flights. 
    - Berlin airport temporarily halted all flights, a
spokesperson told Reuters. Lufthansa's  LHAG.DE  Eurowings said
it was halting domestic German flights as well as flights to and
from Britain until 3 p.m. (1300 GMT). 
    - Spanish airport operator Aena  AENA.MC  reported a
computer systems incident while Lisbon airport, Portugal's
biggest, also experienced disruption. Amsterdam's Schiphol
Airport restarted services after its operations were affected.
Dubai airport was operating normally again after the outage
affected check-ins for some airlines, its operator said.
    - Top Dutch airline KLM said it could not handle flights on
Friday and that it had suspended most of its operations. Air
France  AIRF.PA , KLM's parent company, said its operations were
disrupted.
    - Turkish Airlines is experiencing problems with ticketing,
check-in, and booking, it said in a post on X. Budapest Airport
said several airline check-in systems were out of operation.
    - Major U.S. carriers including American Airlines  AAL.O ,
Delta Airlines  DAL.N  and United Airlines  UAL.O  halted
flights on Friday morning citing communication issues. American
Airlines later said it had re-established operations. Frontier
and Spirit too cancelled directives to ground planes.
    - An SAS spokesperson said the Scandinavian airline was
expecting delays. Australia's national airline Qantas  QAN.AX 
and Sydney airport said planes were delayed but still flying.
    - Swiss air traffic control company Skyguide temporarily
reduced Swiss air traffic capacity by 30%. 
    - Indian airlines, including SpiceJet  SPJT.BO , Indigo,
Akasa Air, Vistara, Air India and Air India Express were also
facing issues on Friday.
    - Panama's Copa Airlines said its operating systems were
experiencing difficulties. 

    FINANCIALS   
    - Australia's largest bank, Commonwealth Bank  CBA.AX , said
earlier issues affecting PayID instant transfers had been
resolved. Services including Netbank, the CommBank app, CommBiz,
merchant payments and ATMs are available.
    - Several major oil and gas trading desks in London and
Singapore were struggling to execute trades, six industry
sources told Reuters.
    - Macquarie Capital was unable to provide liquidity for
unexpired warrants on HKEX.
    - South Africa's Capitec said card payments, ATM and app
services were fully restored following significant nationwide
disruptions.
    - LSEG Group's  LSEG.L  Workspace news and data platform
suffered an outage that affected user access worldwide, causing
disruption across financial markets. It later said data and
services were back up and running again.
    - Some brokerages in India faced technical difficulties,
traders at the brokerages told Reuters.
    - German insurer Allianz  ALVG.DE  said it was experiencing
a major outage that was impacting employees' ability to log on
to their computers.
    - Some German banks were facing disruptions, a spokesperson
for the Deutsche Kreditwirtschaft financial industry
association, said on Friday, without providing further details.
    - Barclays  BARC.L  said its digital investing platform
Smart Investor was impacted.
    - Brazilian lender Bradesco said its digital platforms were
unavailable on Friday.

    MEDIA
    - Britain's Sky News resumed broadcasting after an
hours-long outage, but operating at minimal capacity and without
many of its usual services.
    - Australia's state broadcaster ABC said it was experiencing
a "major network outage", without giving a reason.
    - Regular programming at Sky News Australia was disrupted.
    
    EMERGENCY SERVICES, HEALTHCARE
    - England's National Health Service (NHS) said bookings of
doctors' appointments and patient records were disrupted, but
emergency services had not been affected.
    - Several hospitals in the Netherlands had to scale down
their operations, Dutch press agency ANP reported. 
    - Victorian state police in Australia said some internal
systems had been hit but emergency services were operating
normally.
    - Copenhagen's fire department said on X it was experiencing
problems receiving automatically transmitted fire alarms, and
urged people to call 112 in case of a fire.
    - Two hospitals in the northern German cities of Luebeck and
Kiel cancelled elective operations scheduled for Friday.
    
    OTHER
    - Critical infrastructure in Germany has been affected, an
interior ministry spokesperson said.
    - New Zealand's parliamentary computer systems were
affected, according to Rafael Gonzalez-Montero, head of the
parliamentary service.
    - Australia's Telstra Group  TLS.AX  was facing disruptions
to some of its systems, a spokesperson for the telecom firm told
Reuters.
    - The Baltic Hub container terminal in the Polish city of
Gdansk said it was hit by the global outage and was working to
solve the issue. 
    - The Paris Olympics organising committee said the outage
was slowing its operations, but the impact was limited and
ticket sales were unaffected.
    - The United Arab Emirates foreign ministry said its
electronic systems were functioning normally again.
    - Maruti Suzuki  MRTI.NS , India's largest carmaker, said it
briefly halted production and despatch operations. It has
resumed operations and does not expect any material impact from
the incident.
    - FedEx Corp  FDX.N  said it faced substantial disruptions
throughout its networks due to the outage.
    - Italy's biggest utility Enel  ENEI.MI  said there were
"malfunctions and slowdowns" in its online customer services.
    - Dominion Energy  D.N  said customer service call centers
had been impacted by the outage.

 (Reporting by Reuters bureaus; Compiled by Anna Pruchnicka,
Andrey Sychev; Editing by Emelia Sithole-Matarise, Kirsten
Donovan and Mark Potter)
 ((anna.pruchnicka@thomsonreuters.com; +48 58 769 65 14;))