REG-Capita PLC: Capita renews contract with Westminster City Council

CapitaAnnouncement

07/11/2018 07:05

Capita renews revenues and benefits contract with  Westminster City Council

Capita plc (Capita) has been re-selected by Westminster City Council to manage
the authority’s revenues and benefits services for a further seven years,
commencing November 2018, with the option to extend for three years, in a deal
worth approximately £65 million over ten years.

The contract, which was awarded following a competitive tender, will see
Capita continue to collect council tax and national non-domestic rates, manage
housing benefits, and deliver business improvement levy services and
associated customer management support.

Capita’s deployment of digital technology has contributed to improved
performance across all collections in Westminster, with council tax and
national non-domestic rates collections achieving their highest levels in
recent years. Under the new contract, Capita will extend the use of Capita
One, its digital platform for collections, across all services, providing
single-user interface, better integration of systems and enhanced provision of
data and insight using automation and robotics.

This renewal builds on a 24-year relationship between Capita and Westminster
City Council, which will enable the council to maximise income generation and
give its residents access to easy, integrated and modern customer services.

Jon Lewis, Chief Executive Officer, Capita, said: “This renewal is a
testament to the strength of our decades-long partnership with Westminster
City Council and our extensive knowledge of their needs underpins the success
of this relationship. Capita’s strength in digital solutions and data
analytics ensures our delivery of quality services and value to local
government.”

Cllr Rachael Robathan, Westminster City Council Cabinet Member for Finance,
Property and Regeneration, said: “This partnership helps us to collect
council tax and business rates in an effective way, while offering good
customer service. This income pays for vital services, which have a positive
impact on residents’ lives.”

Ends

Notes to editors:

The total IFRS15 transaction price (order book) for the 10 year contract is
£65m.

For further information, please contact:

Investor enquiries

Andrew Ripper, Head of Investor Relations
Fiona O’Nolan, Investor Relations Director

Tel: 020 7654 2220/020 7654 2281
Email: IRteam@capita.co.uk

Media enquiries

Capita press office
Tel: 020 7654 2399

Email: media@capita.co.uk

Capita Local Public Services, part of Capita plc, is dedicated to making
processes smarter, organisations more efficient and customer experiences
better across the local government, health and education sector in the UK.
Responsible for operating all of Capita’s major local, public sector
partnerships, we deliver a wide range of specialist services including IT and
digital transformation, customer management, revenues, benefits, finance,
infrastructure support and regulatory services, education support and back
office processing.

Capita Local Public Services can also draw on specialist capabilities, such as
HR, payroll and procurement from across the wider Capita group, to ensure the
very best market knowledge and outcomes are achieved.

Capita is a leading provider of technology enabled business services,
operating across five key markets: Software; People Solutions; Customer
Management; IT and Networks and Government Services. Working across the UK,
Europe, India and South Africa, we use our expertise, talent and technology to
partner with our clients to transform services and add value for all their
stakeholders. Capita is quoted on the London Stock Exchange (CPI.L). Further
information on Capita can be found at: http://www.capita.com



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