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REG - CPPGroup Plc - Half-year Report

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RNS Number : 5217J  CPPGroup Plc  24 August 2021

24 August 2021

 

CPPGroup Plc

("CPP", "the Group" or "the Company")

 

HALF YEAR REPORT FOR THE SIX MONTHS ENDED 30 JUNE 2021

 

Robust performance against a challenging backdrop

 

CPP Group (AIM: CPP), the multinational provider of personal protection and
insurance products and services, is pleased to announce its half year results
for the six months ended 30 June 2021.

 

Highlights

 

·    Group revenue from continuing operations increased by 10% to £66.4
million (H1 2020 restated: £60.3 million)

·    EBITDA from continuing operations increased by 37% to £2.6 million
(H1 2020 restated: £1.9 million)

·    Reported loss before tax from continuing operations of £0.7 million
(H1 2020 restated: £0.5 million profit)

·    Underlying profit before tax from continuing operations of £0.8
million (H1 2020 restated: £0.6 million)

·    Loss after tax from continuing operations of £1.8 million (H1 2020
restated: £1.2 million) which improves to an overall profit for the period of
£1.3 million (H1 2020: £0.7 million loss) when including discontinued
operations

·    Cash balance of £19.6 million as at 30 June 2021 (H1 2020: £18.2
million)

·    5 pence per share interim dividend declared following recommencement
of full year dividend announced in FY 2020 results

 

Strategic progress

 

·    Customer numbers increased to 12.3 million (H1 2020 restated: 10.8
million, FY 2020 restated: 11.6 million)

·    The partner base continues to grow, including the addition of
financial wellbeing company ClearScore in the UK

·    Further product innovation to meet the changing needs of consumers
with the release of a home emergency product range in the UK and EU, and plans
to launch a similar line in Turkey

·    Integration of Blink into our platform to strengthen the Group's
ability to meet the growing demand for parametric insurance solutions

·    Established an IT team in our Indian business to build their new
customer platform

·    Disposal of German card protection legacy business for £2.4 million

·    Restructuring of Mexico and closure of Malaysia business units in
line with the Group's commitment to maximise value from its assets and focus
on the areas with the strongest prospects

 

Financial and non-financial highlights - continuing operations

 £ millions                          Six months to 30 June 2021  Six months to 30 June 2020 (Restated(1))  Change
 Financial highlights:
 Group
 Revenue                             66.4                        60.3                                      10%
 EBITDA(2)                           2.6                         1.9                                       37%
 Operating (loss)/profit             (0.5)                       0.5                                       (199)%
 (Loss)/profit before tax
 - Reported                          (0.7)                       0.5                                       (231)%
 - Underlying(3)                     0.8                         0.6                                       41%
 Loss after tax
 - Reported                          (1.8)                       (1.2)                                     (51)%
 - Underlying(3)                     (0.4)                       (1.1)                                     60%
 Profit/(loss) for the period(4)     1.3                         (0.7)                                     273%
 Basic loss per share (pence)        (23.36)                     (14.19)                                   (65)%
 Interim dividend per share (pence)  5.00                        -                                         n/a
 Cash and cash equivalents           19.6                        18.2                                      7%
 Segmental revenue
 Ongoing Operations                  61.9                        55.1                                      12%
 Restricted Operations               4.5                         5.2                                       (13)%
 Non-financial highlights:
 Customer numbers (millions)         12.3                        10.8                                      13%

1.     Restated to reflect Germany as a discontinued operation.

2.     EBITDA represents earnings before interest, taxation, depreciation,
amortisation and exceptional items.

3.     Underlying profit before tax excludes exceptional items of £1.5
million (H1 2020: £0.1 million). The tax effect of the exceptional items is
£0.1 million (H1 2020: £nil). Further detail of exceptional items is
provided in note 5 of the condensed consolidated interim financial statements.

4.     Profit/(loss) for the period includes continuing and discontinued
operations.

 

Jason Walsh, CEO of CPP Group, commented:

 

"The first half of 2021 was a similar story to that of 2020, with a strong
first quarter tempered by the negative effects of COVID-19 in the second,
particularly in our main market of India. Nonetheless, we have adapted well
across our markets and delivered a solid overall performance on the
corresponding period last year while making progress in restructuring elements
of the Group to further strengthen its position for long-term, sustainable and
profitable growth.

 

"As COVID-19 measures have eased in India, we have seen a progressive recovery
in trading in the region with strong progress since the end of June. However,
we remain cognisant of the need to monitor the situation closely as we move
through the second half.

 

"Elsewhere in our key markets, we continue to make progress. Our performance
in Turkey at a local level was particularly pleasing, driven in large part by
our expanded network of partners in the territory. However, the continuing
devaluation of the lira has largely negated this performance at a Group level.
In the UK and EU we continued to build on strong foundations to develop an
innovative, differentiated and integrated business with compelling prospects.

 

"We remain focused on growing our offering through innovation and
strengthening our routes to market while continuing to drive efficiencies
across the Group. Whilst uncertainty remains from COVID-19, the Board believes
the Company is trading broadly in line with market expectations for the full
year with the outlook being positive for the remainder of the year.

 

Enquiries:

 

 CPPGroup Plc                                           via Alma PR
 Jason Walsh, CEO
 Oliver Laird, CFO

 Sarah Atherton, Group Company Secretary

 Liberum Capital (Nominated Adviser & Sole Broker)      +44 (0)20 3100 2000
 Richard Lindley
 Lauren Kettle

 Kane Collings

 Christopher Whitaker

 Alma PR (Financial PR Adviser)                         +44 (0)20 3405 0205
 Josh Royston                                           cpp (mailto:cpp@almapr.co.uk) @almapr.co.uk (mailto:cpp@almapr.co.uk)

 David Ison

 Kieran Breheny

 

About CPP Group:

 

CPP Group takes away many of the stresses and strains of daily life for
millions of people across the globe. In collaboration with selected partners
in each country in which the Group operates, it develops, aggregates, offers
and supports a range of personal protection and insurance products, which are
sold alongside, or packaged with, the core product offerings of the Group's
partners. CPP is listed on AIM, operated by the London Stock Exchange.

 

For more information on CPP visit https://international.cppgroup.com/
(https://international.cppgroup.com/)

 

 

Chief Executive's Statement

 

We delivered another half of robust financial and operational progress amid
continuing challenges related to the pandemic. To be able to do so is
testament to the quality and dedication of our teams. I am grateful to all our
colleagues, particularly those in India who have been affected by the
devastating second wave of COVID-19 in Q2. Our people have shown exceptional
resolve throughout what has been an extremely difficult time and I would like
to thank them all for the way they have dealt with a period of unprecedented
adversity.

 

The pandemic and its knock-on effects will continue to affect the pace of our
progress in some areas. While we must remain vigilant in continuing to manage
the situation, there are signs of a return to a more normal environment and we
can now look to the future with cautious optimism.

 

The Group's strategy is to maximise value from its assets and focus on the
areas of the business with the greatest prospects for delivering sustainable
and profitable medium to long-term growth. During H1 we have restructured
elements of the Group as planned. This included the sale of our German Card
Protection legacy business for £2.4 million, providing additional financial
flexibility for the Group to deliver its growth strategy. Consequently the
German business is presented as a discontinued operation with this review
focusing on the performance of the Group's continuing operations.

 

Financial performance

 

 Six months ended 30 June  2021   2020(1)  Change  Constant currency change(2)

 Continuing operations     £'m    £'m
 Revenue                   66.4   60.3     10%     19%
 EBITDA                    2.6    1.9      37%     88%
 Operating (loss)/profit   (0.5)  0.5      (199)%  (288)%
 (Loss)/profit before tax  (0.7)  0.5      (231)%  (397)%
 Cash                      19.6   18.2     7%      n/a

1.     Restated to reflect Germany as a discontinued operation

2.        The constant currency basis retranslates the previous year
measures at the average actual exchange rates used in the current financial
period. This approach is applied as a means of eliminating the effects of
exchange rate movements on the period-on-period reported results. The relevant
exchange rates and analysis of exchange rate movements are included in note 3
of the condensed consolidated interim financial statements.

 

Group revenue of £66.4 million (H1 2020 restated: £60.3 million) has grown
by 19% on a constant currency basis driven by our Indian market where we were
pleased to see Q1 new sales return to pre-pandemic levels. Although new sales
in April and May in the region were heavily impacted by the second wave of
COVID-19, the effect was not as deep as that experienced in Q2 2020. The speed
of recovery from the latest COVID-19 shock in India is not clear, however, we
draw confidence from the early signs in Q3 of further improvements in trading.

 

The renewal books across all our markets, including the growing book in India,
continue to perform well providing a reliable source of revenue and cash to
the business. The Group's customer numbers have increased to 12.3 million (H1
2020 restated: 10.8 million; 31 December 2020 restated: 11.6 million) with
growth in India being well supplemented by customer acquisitions from new
partners in Turkey and the UK.

 

Gross profit has reduced to £15.9 million (H1 2020 restated: £16.6 million)
which is reflective of a falling gross profit margin at 24% (H1 2020 restated:
28%). This reflects growth in our Indian business which has higher costs of
acquisition associated with sales than the UK and EU renewal books it is
replacing. In addition, whilst gross profit in India is increasing this is at
a lower margin period-on-period as an increasing share of revenue and customer
growth comes from lower margin product variants. We expect the Group gross
profit margin to continue to reduce in the medium-term.

 

We are pleased that EBITDA has grown by 88% on a constant currency basis to
£2.6 million (H1 2020 restated: £1.9 million) following a 10% reduction in
administrative expenses, before depreciation and exceptional items. The
reducing cost base demonstrates the benefit of restructuring exercises across
the Group to address loss-making operations and cost inefficiencies.

 

The operating loss of £0.5 million (H1 2020 restated: £0.5 million profit)
reflects depreciation charges of £1.6 million (H1 2020: £1.8 million) and
exceptional costs of £1.5 million (H1 2020: £0.4 million credit) associated
with restructuring in H1 which focused on the effectiveness of some of the
Group's operations and the overall cost base. This led to additional
operational efficiencies being realised in Spain, new business development
activities halted in Mexico, the closure of Malaysia and a reduction in
central Board costs. In addition, Blink, the parametric insurance platform was
brought under central management.

 

The loss before tax of £0.7 million (H1 2020: £0.5 million profit) is
principally due to the level of exceptional restructuring activity in H1 which
will benefit future periods including H2 2021. This coupled with the fact the
Group's trading activities are weighted towards H2, led by the festival season
in India, is expected to lead to the Group reversing this position and
reporting a pre-tax profit for the full year. On an underlying basis, which
excludes exceptional items, the Group has generated a profit before tax of
£0.8 million (H1 2020 restated: £0.6 million).

 

Discontinued operations

 

This represents our German operation which was sold in May 2021. Germany was a
non-core book of Card Protection business that was placed into run-off, which
included closure of the company's operation in Hamburg, following a strategic
decision to restructure the Group's EU markets in 2018. The disposal has
enabled the Group to realise the value of the diminishing run-off book and
re-direct resources to supporting its key markets. Discontinued operation
profits in the period were £3.1 million (H1 2020 restated: £0.4 million)
comprising a profit on disposal of the business of £2.7 million (H1 2020:
£nil) and a profit after tax from the trading results of Germany prior to
disposal of £0.4 million (H1 2020 restated: £0.4 million). Further detail is
provided in note 9 to the condensed consolidated interim financial statements.

 

Segmental performance

 

 Revenue                   H1 2021  H1 2020         Change  Constant currency change

                           £'m      (Restated)(1)

                                    £'m
 Ongoing Operations:
 India                     53.1     46.0            15%     26%
 EU Hub                    5.0      5.4             (8)%    (6)%
 Turkey                    1.8      1.8             1%      38%
 Rest of World(2)          2.0      1.9             6%      8%

 Total Ongoing Operations  61.9     55.1            12%     22%

 Restricted Operations     4.5      5.2             (13)%   (13)%

 Group revenue             66.4     60.3            10%     19%

 

 EBITDA                          H1 2021  H1 2020         Change  Constant currency change

                                 £'m      (Restated)(1)

                                          £'m
 Ongoing Operations:
 India                           3.9      2.9             29%     48%
 EU Hub                          0.5      1.5             (64)%   (64)%
 Turkey                          0.4      0.4             8%      75%
 Rest of World(2)                (0.7)    (1.9)           63%     62%

 Total Ongoing Operations        4.1      2.9             40%     69%

 Restricted Operations           1.0      1.4             (29)%   (29)%

 Central Functions               (2.4)    (2.3)           (2)%    (2)%

 Segmental EBITDA                2.7      2.0             35%     81%

 Share of loss in joint venture  (0.1)    (0.1)           2%      2%

 Group EBITDA                    2.6      1.9             37%     88%

1.     Restated to reflect Germany as a discontinued operation.

2.     Rest of World comprises China, Malaysia, Mexico, UK, Blink and
Bangladesh.

 

Ongoing Operations

 

Revenue has increased by 22% on a constant currency basis to £61.9 million
(H1 2020 restated: £55.1 million) due to the growth in India through
increased sales of our Mobile and LivCare products particularly led by the
rural market and the growing Card Protection renewal book. In addition,
Globiva, which was heavily affected by COVID-19 last year, has grown and we
are pleased that monthly revenues are now back at pre-pandemic levels.

 

EBITDA has increased 69% on a constant currency basis to £4.1 million (H1
2020 restated: £2.9 million) resulting from growth in India and Globiva and a
reduction in Rest of World losses following the restructuring exercises in
Blink and Mexico and the closure of Malaysia.

 

The good performance in India demonstrates the strength of our partner
relationships - particularly with Bajaj Finance Limited (Bajaj) and SBI Card
(SBI), our two largest partners in India - who continue to see the value of
our products in helping them to maximise revenue and increase loyalty among
their rapidly expanding customer bases. In the period, CPP customer numbers in
the region surpassed 10 million, and subsequently have continued to grow at a
healthy rate.

 

We have also continued to make headway in strengthening the operational side
of our Indian business. Most notably in the period, we brought in a new IT
team to build a new customer platform that will underpin our operations and
will be of benefit as we continue to scale the business in the coming years.

 

The performance of Globiva, the Indian business process management company in
which we own a 51% stake, was largely not impacted by the escalation of the
COVID-19 situation in Q2. Globiva spent much of 2020 building a stronger
operational model that could withstand the unique challenges posed by the
pandemic and we are pleased that this enabled the business to withstand the
shocks of the second wave. As a result, the business has been able to grow its
billable seats through the period. Overall sales have increased
period-on-period, making Globiva one of our best performing units alongside
our main Indian business.

 

While to date there are encouraging signs that India is emerging from the
crisis, there remains uncertainty around the rate of the recovery and we
cannot rule out the possibility of further spikes. In the short-term, we
continue to work through the challenges and remain positive about the growth
prospects of our interests in India in the second half. The structural drivers
around the growth of the middle class that have made the territory such a
success story to date show no sign of abating, giving us confidence in our
ability to deliver further growth in the years ahead.

 

Turkey, another of our key markets, delivered good growth against the first
half of 2020 with local revenue and retail customer numbers growing by 38% and
32% respectively. The continued weakening of lira has largely negated this
progress in the reported results. The new partnerships signed last year
developed as we had hoped and made meaningful contributions to revenue growth
- particularly those with Akbank and Türkiye Sigorta.

 

Our operations in Turkey were not immune from the impact of COVID-19, but
against a challenging backdrop that included periods of bank branch closures,
we worked closely with our partners to explore new and innovative acquisition
channels, while focusing on continued product innovation. In the second half,
we expect to be able to launch a home emergency product into the market in a
similar vein to the one launched in our UK and EU businesses in the first
half. This is a good example of our improved pooling of resources and
knowledge from across the Group allowing us to successfully replicate products
in different markets.

 

We continue to execute our strategy across our UK and EU businesses, built
around a simple principle of investing in the UK to create a strong product
delivery and distribution team and leveraging that infrastructure and
expertise to grow our presence in mainland Europe. We are pleased with the
traction we are seeing on the continent, having signed several new partners
while gradually ramping up trading momentum, particular in the energy sector.

 

In the UK, we signed a new partnership with ClearScore, a financial wellbeing
company, for a personal cyber product and saw a healthy inflow of new
customers from them in the period. Our relationship with ClearScore
demonstrates our growing capability in embedded insurance. As planned, we also
expanded our relationship with the RAC in the period to offer an extended
range of products, such as Excess Protect and Key insurance.

 

On the operational side, we merged the new and legacy UK businesses to deliver
greater synergies and efficiencies between them under a single business
structure and leadership. Notably, we integrated Blink into our tech platform
to strengthen the Group's ability to meet the growing demand for parametric
insurance solutions.

 

Restricted Operations

 

As expected, revenue has decreased by 13% to £4.5 million (H1 2020: £5.2
million) reflecting the continuing decline in the UK legacy renewal books. The
steps taken by the Group in changing the renewal process for vulnerable
customers has returned renewal levels in line with the Board's expectations.
EBITDA reduced to £1.0 million (H1 2020: £1.4 million). Following the
closure of Malaysia in H1 the UK is the only operation remaining in this
segment.

 

Tax

 

The Group's tax charge from continuing operations in H1 is £1.1 million (H1
2020 restated: £1.7 million) which mainly comprises tax payable in India,
along with smaller charges in the EU and Turkey. The reduced charge reflects a
lower tax charge in India due to additional withholding taxes recognised on
dividend distributions in the prior year and a drop in taxable profits in the
EU following restructuring in Spain resulting in lower tax charges.

 Six months ended 30 June  2021                                                     2020
                           Continuing Operations  Discontinued Operations  Total    Continuing Operations  Discontinued Operations  Total
 (Loss)/profit before tax  (0.7)                  3.1                      2.4      0.5                    0.5                      1.0
 Tax charge                1.1                    0.1                      1.2      1.7                    0.1                      1.8
 Effective tax rate        (175)%                 1%                       48%      338%                   14%                      173%

 

The level of exceptional restructuring charges in H1 has led to a loss before
tax which combined with the tax charge results in an effective tax rate (ETR)
of negative 175% (H1 2020 restated: positive 338%).

The half year ETR is not considered to be representative of the full year as
the Group expects to generate an overall profit before tax through the trading
performance in the second half, whilst the level of exceptional restructuring
costs will slow. The full year ETR is forecast to be approximately 220% (FY
2020 restated: 378%), but will ultimately be determined by the split of
profits and losses in the Group.

Our forecast ETR continues to be higher than the standard UK corporation tax
rate of 19%. The high rate reflects the following factors:

-     A high level of one-off exceptional charges on which no tax relief
is currently available. These charges reflect restructuring activity as part
of the Group's strategy to focus resources on profitable operations;

-     withholding tax charges arising on repatriation of funds from
overseas countries;

-     deferred tax has not been recognised on losses arising in developing
markets as the short-term profit expectations do not support the recognition
of deferred tax assets in these areas; and

-     tax is chargeable at the local statutory rate in our profitable
countries, which is higher than the UK corporate income tax rate of 19%.

Adjusted ETR

The half year adjusted ETR (which excludes the impact of exceptional items) at
152% (H1 2020 restated: 281%) demonstrates the progressive improvement in the
Group's tax position as the Group systematically addresses its loss-making
operations and overall cost-base. The adjusted ETR is summarised as follows:

                           H1 2021                                     H1 2020
 Continuing operations     Reported  Exceptional items(1)  Adjusted    Reported  Exceptional items(1)  Adjusted
 (Loss)/profit before tax  (0.7)     1.5                   0.8         0.5       0.1                   0.6
 Tax charge                1.1       0.1                   1.3         1.7       -                     1.7
 ETR                       (175)%                          152%        338%                            281%

1.     Refer to note 5 of the condensed consolidated interim financial
statements.

Whilst we expect the Group's ETR to reduce in future periods, it will remain
higher than the UK statutory tax rate (which will increase to 25% from 1 April
2023) whilst we continue to make profits in territories with similar or higher
statutory rates to the UK tax rate and provide for withholding taxes on
overseas distributions. Examples of this are India where our ETR is
approximately 35% reflecting statutory corporate income tax in combination
with additional taxes on dividends and certain intercompany services.
Similarly, our ETR in Turkey is approximately 30%.

The strategic decisions taken by the Group in H1 to close loss-making markets
or restructure operations to create small but profitable business units will
reduce the existing profit drag from developing markets. We have not been in a
position to recognise deferred tax assets on these losses which has been a
large contributor to the Group's high ETR in recent years. These actions give
the Group confidence in a progressive reduction and normalisation of the ETR
in the medium-term.

 

Foreign exchange

 

Exchange rate movements in H1 have continued to work against the Group,
particularly in our Indian and Turkish businesses where the local exchange
rates have depreciated against sterling. This has adversely impacted the
reported results when comparing to the prior period.

 

The reported results from continuing operations when compared to H1 2020
include the following adverse foreign exchange movements: £4.6 million (H1
2020: £1.4 million) within revenue; and £0.5 million (H1 2020: £0.1
million) at an EBITDA level. Refer to note 3 of the condensed consolidated
interim financial statements for further detail.

 

Financial position

 

The Group had cash balances at 30 June 2021 of £19.6 million (30 June 2020:
£18.2 million; 31 December 2020: £21.9 million). The cash proceeds from the
Germany sale have been more than offset by the reintroduction of the dividend
payment and one-off payments associated with restructuring activities which
have led to a reduction in cash balances of £2.3 million since the year end.
The Group's cash cycle is weighted to the second half of the year and, taking
into consideration the factors in H1 2021, on a 12 month cycle the cash
balance has increased by £1.4 million.

 

Dividend

 

In the 2020 results we announced the recommencement of dividends and our
intention to grow the dividend in the years ahead. Based on the Board's
continued confidence in the outlook, we are pleased to report that as part of
that commitment the Directors have approved an interim dividend of 5 pence per
share. The interim dividend is expected to be paid on 24 September 2021 to all
shareholders on the Register of Members on 3 September 2021 with the
ex-dividend date being 2 September 2021.

 

ESG focus

 

The Group recognises the importance of high standards of Environmental, Social
and Governance (ESG) across its operations and, in line with this, has
undertaken a review of its practices with a view to developing a strategy to
build on the initiatives already in place. We expect to be able to provide a
more comprehensive update when reporting on the full year performance.

 

Related party transactions

 

ORConsulting Limited (ORCL) is an organisation used by the Group for
consulting services in relation to leadership coaching. Organisation Resource
Limited (ORL), a company owned by Mark Hamlin who is a Non-Executive Director
of the Group, retains intellectual property in ORCL for which it is paid a
license fee. In the six months to 30 June 2021, the Group paid £65,000 plus
VAT (30 June 2020: £28,000; year ended 31 December 2020: £63,000) to ORCL,
which was payable under 30 days credit terms.

 

Mark Hamlin is the Chairman of Globiva. The fees for this role are paid to his
consultancy company, ORL. The fee paid to ORL by the Group in the six months
ended 30 June 2021 was £35,000 (H1 2020: £37,000; year ended 31 December
2020: £73,000) and was payable under 25 day credit terms.

 

The Group paid £166,800 to Sosafe Limited (Sosafe) in February 2021 pursuant
to a settlement agreement with Sosafe and Mr Hamish Ogston dated 23 February
2021 (the Settlement). Mr Ogston is a director and majority shareholder of
Sosafe and a substantial shareholder in the Group and therefore the Settlement
constituted a related party transaction pursuant to AIM Rule 13. The
Settlement was made in connection with claims for certain legal and
professional costs incurred by Sosafe and Mr Ogston and represents full and
final settlement of such claims, which date back several years and have been
fully provided for since 2016. With the exception of David Morrison, the
Company's non-executive Chairman and a representative of Mr Ogston, the
independent Directors of the Company consider, having consulted with Liberum,
the Company's nominated adviser, that the terms of the transaction were fair
and reasonable insofar as its shareholders are concerned.

 

Outlook

 

The Group has continued to respond decisively and effectively to the
challenges presented by COVID-19. While we saw varying degrees of impact
across our different markets, we were able to deliver a solid performance in
the circumstances.

 

Looking ahead, while the backdrop remains an uncertain one, the recovery we
have seen in India and the continued traction in our other core markets gives
us confidence that 2021 will be another year of progress. This view is
underpinned by favourable macro-trends and a proven ability to innovate in
collaboration with our partners to develop products that resonate with
consumers, as well as a strong balance sheet and an organisational structure
that is increasingly optimised for success. Therefore, whilst uncertainty
remains from COVID-19, the Board believes the Company is trading broadly in
line with market expectations for the full year.

 

 

 

Jason Walsh

Chief Executive Officer

 

 

CONDENSED CONSOLIDATED INTERIM FINANCIAL STATEMENTS

 

CONSOLIDATED INCOME STATEMENT

                                                           6 months ended    6 months ended 30 June 2020 (Restated*)    Year ended

                                                           30 June 2021                                                 31 December 2020 (Restated*)
                                                           £'000             £'000                                      £'000
                                                     Note  (Unaudited)       (Unaudited)                                (Audited)
 Continuing operations
 Revenue                                             4     66,392            60,295                                     138,141
 Cost of sales                                             (50,536)          (43,688)                                   (103,063)

 Gross profit                                              15,856            16,607                                     35,078
 Administrative expenses                                   (16,230)          (15,990)                                   (32,649)
 Share of loss in joint venture                            (119)             (121)                                      (264)

 Operating (loss)/profit                                   (493)             496                                        2,165

 Analysed as:
 EBITDA                                              4     2,580             1,882                                      6,016
 Depreciation and amortisation                             (1,584)           (1,761)                                    (3,495)
 Exceptional items                                   5     (1,489)           375                                        (356)

 Investment revenues                                       112               436                                        412
 Finance costs                                             (269)             40                                         (373)
 Other gains and losses                                    -                 (476)                                      (1,294)

 (Loss)/profit before taxation                             (650)                             496                        910
 Taxation                                            6     (1,136)           (1,677)                                    (3,441)

 Loss for the period from continuing operations            (1,786)           (1,181)                                    (2,531)

 Discontinued operations
 Profit for the period from discontinued operations  9     3,062             442                                        934
 Profit/(loss) for the period                              1,276             (739)                                      (1,597)

 Attributable to:
 Equity holders of the Company                             1,013             (790)                                      (1,680)
 Non-controlling interests                                 263               51                                         83
                                                           1,276             (739)                                      (1,597)

 (Loss)/earnings per share
                                                           Pence              Pence                                     Pence
 Basic and diluted
 Continuing operations                               8     (23.36)           (14.19)                                    (30.00)
 Continuing and discontinued operations              8     11.55             (9.10)                                     (19.28)

* Restated to reflect Germany as a discontinued operation. See note 2.

 

CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME

                                                                      6 months ended 30 June 2021    6 months ended 30 June 2020    Year ended

                                                                                                                                    31 December 2020
                                                                      £'000                          £'000                          £'000
                                                                      (Unaudited)                    (Unaudited)                    (Audited)

 Profit/(loss) for the period                                         1,276                          (739)                          (1,597)

 Items that may be reclassified subsequently to profit or loss:
 Exchange differences on translation of foreign operations            (451)                          (218)                          (809)
 Exchange differences reclassified on disposal of foreign operations  (4)                            476                            1,294

 Other comprehensive (expense)/income for the period net of taxation  (455)                          258                            485
 Total comprehensive income/(expense) for the period                  821                            (481)                          (1,112)

 Attributable to:
 Equity holders of the Company                                        588                            (541)                          (1,145)
 Non-controlling interests                                            233                            60                             33
                                                                      821                            (481)                          (1,112)

 

CONSOLIDATED BALANCE SHEET

                                                             30 June 2021    30 June 2020    31 December 2020
                                                             £'000           £'000           £'000
                                                       Note  (Unaudited)     (Unaudited)     (Audited)
 Non-current assets
 Goodwill                                                    528             1,388           612
 Other intangible assets                                     3,845           3,715           3,741
 Property, plant and equipment                               1,357           2,362           1,670
 Right-of-use assets                                         5,577           6,325           6,097
 Investment in joint venture                                 331             593             450
 Deferred tax assets                                         245             802             858
 Contract assets                                             593             541             426
                                                             12,476          15,726          13,854
 Current assets
 Insurance assets                                            31              37              46
 Inventories                                                 146             182             145
 Net investment lease asset                                  -               63              -
 Contract assets                                             3,689           4,803           4,853
 Trade and other receivables                                 13,119          21,998          16,379
 Cash and cash equivalents                                   19,592          18,237          21,856
                                                             36,577          45,320          43,279
 Total assets                                                49,053          61,046          57,133
 Current liabilities
 Insurance liabilities                                       (367)           (1,563)         (935)
 Income tax liabilities                                      (1,047)         (1,228)         (974)
 Trade and other payables                                    (17,116)        (23,104)        (20,387)
 Borrowings                                                  -               28              -
 Provisions                                                  -               (304)           -
 Lease liabilities                                           (910)           (1,153)         (882)
 Contract liabilities                                        (8,405)         (10,816)        (10,889)
                                                             (27,845)        (38,140)        (34,067)
 Net current assets                                          8,732           7,180           9,212
 Non-current liabilities
 Borrowings                                                  77              -               98
 Deferred tax liabilities                                    (104)           (234)           (579)
 Lease liabilities                                           (5,304)         (5,708)         (5,756)
 Contract liabilities                                        (1,333)         (1,025)         (1,094)
                                                             (6,664)         (6,967)         (7,331)
 Total liabilities                                           (34,509)        (45,107)        (41,398)
 Net assets                                                  14,544          15,939          15,735
 Equity
 Share capital                                         10    24,232          24,152          24,153
 Share premium account                                       45,225          45,225          45,225
 Merger reserve                                              (100,399)       (100,399)       (100,399)
 Translation reserve                                         409             548             834
 ESOP reserve                                                17,656          17,369          17,490
 Retained earnings                                           26,083          28,100          27,327
 Equity attributable to equity holders of the Company        13,206          14,995          14,630
 Non-controlling interests                                   1,338           944             1,105
 Total equity                                                14,544          15,939          15,735

 

CONSOLIDATED STATEMENT OF CHANGES IN EQUITY

                                                   Share capital    Share premium account    Merger reserve    Translation reserve    ESOP reserve    Retained earnings    Total      Non-controlling interests    Total equity
                                             Note  £'000            £'000                    £'000             £'000                  £'000           £'000                £'000      £'000                        £'000
 6 months ended

 30 June 2021

 (Unaudited)
 At 1 January 2021                                 24,153           45,225                   (100,399)         834                    17,490          27,327               14,630     1,105                        15,735
 Profit for the period                             -                -                        -                 -                      -               1,013                1,013      263                          1,276
 Other comprehensive expense for the period        -                -                        -                 (425)                  -               -                    (425)      (30)                         (455)
 Total comprehensive income for the period         -                -                        -                 (425)                  -               1,013                588        233                          821
 Equity-settled share-based payment charge         -                -                        -                 -                      166             -                    166        -                            166
 Exercise of share options                   10    79               -                        -                 -                      -               (69)                 10         -                            10
 Dividends                                   7     -                -                        -                 -                      -               (2,188)              (2,188)    -                            (2,188)
 At 30 June 2021                                   24,232           45,225                   (100,399)         409                    17,656          26,083               13,206     1,338                        14,544
 6 months ended

 30 June 2020

 (Unaudited)
 At 1 January 2020                                 24,056           45,225                   (100,399)         299                    16,999          28,928               15,108     884                          15,992
 Loss for the period                               -                -                        -                 -                      -               (790)                (790)      51                           (739)
 Other comprehensive income for the period         -                -                        -                 249                    -               -                    249        9                            258
 Total comprehensive expense for the period        -                -                        -                 249                    -               (790)                (541)      60                           (481)
 Equity-settled share-based payment charge         -                -                        -                 -                      370             -                    370        -                            370
 Deferred tax on intangible asset                  -                -                        -                 -                      -               58                   58         -                            58
 Exercise of share options                         96               -                        -                 -                      -               (96)                 -          -                            -
 At 30 June 2020                                   24,152           45,225                   (100,399)         548                    17,369          28,100               14,995     944                          15,939
 Year ended                                                                                                                                                                           -

 31 December 2020 (Audited)
 At 1 January 2020                                 24,056           45,225                   (100,399)         299                    16,999          28,928               15,108     884                          15,992
 Loss for the year                                 -                -                        -                 -                      -               (1,680)              (1,680)    83                           (1,597)
 Other comprehensive income for the year           -                -                        -                 535                    -               -                    535        (50)                         485
 Total comprehensive expense for the period        -                -                        -                 535                    -               (1,680)              (1,145)    33                           (1,112)
 Equity-settled share-based payment charge         -                -                        -                 -                      491             -                    491        -                            491
 Deferred tax on intangible asset                  -                -                        -                 -                      -               58                   58         -                            58
 Exercise of share options                         97               -                        -                 -                      -               (97)                 -          -                            -
 Movement in non-controlling interest              -                -                        -                 -                      -               118                  118        188                          306
 At 31 December 2020                               24,153           45,225                   (100,399)         834                    17,490          27,327               14,630     1,105                        15,735

 

CONSOLIDATED CASH FLOW STATEMENT

                                                                   Note                         6 months ended    6 months ended    Year ended

                                                                                                30 June 2021      30 June 2020      31 December 2020
                                                                                                £'000             £'000             £'000
                                                                                                (Unaudited)       (Unaudited)       (Audited)

 Net cash (used in)/from operating activities                      11                           (302)             (2,279)           3,162

 Investing activities
 Interest received                                                                              112               434               410
 Purchases of property, plant and equipment                        4                            (136)             (290)             (356)
 Purchases of intangible assets                                    4                            (756)             (780)             (1,408)
 Receipts from net investment lease assets                                                      -                 53                117
 Cash consideration in respect of sale of discontinued operations  9                            2,353             -                 -
 Cash disposed of with discontinued operations                                                  (112)             -                 -

 Net cash from /(used in) investing activities                                                  1,461             (583)             (1,237)

 Financing activities
 Dividends paid                                                    7                            (2,188)           -                 -
 Costs of refinancing the bank facility                                                         -                 -                 (110)
 Repayment of the lease liabilities                                                             (775)             (975)             (1,783)
 Proceeds on disposal of partial interest in a subsidiary                                       -                 -                 329
 Interest paid                                                                                  (37)              (159)             (60)
 Issue of ordinary share capital                                   10                           10                -                 -

 Net cash used in financing activities                                                          (2,990)           (1,134)           (1,624)
 Net (decrease)/increase in cash and cash equivalents                                           (1,831)           (3,996)           301

 Effect of foreign exchange rate changes                                                        (433)             276               (402)
 Cash and cash equivalents at start of period                                                   21,856            21,957            21,957

 Cash and cash equivalents at end of period                                                     19,592            18,237            21,856

 

NOTES TO THE CONDENSED CONSOLIDATED INTERIM FINANCIAL STATEMENTS

1 General information

 

The condensed consolidated interim financial statements for the six months
ended 30 June 2021 do not constitute statutory accounts as defined under
Section 434 of the Companies Act 2006. The Annual Report and Financial
Statements (the 'Financial Statements') for the year ended 31 December 2020
were approved by the Board on 23 March 2021 and have been delivered to the
Registrar of Companies. The Auditor, Deloitte LLP, reported on these financial
statements; their report was unqualified, did not contain an emphasis of
matter paragraph and did not contain statements under s498 (2) or (3) of the
Companies Act 2006.

 

2 Accounting policies

 

Basis of preparation

 

The unaudited condensed consolidated interim financial statements for the six
months ended 30 June 2021 have been prepared in accordance with IAS 34 Interim
Financial Reporting. They do not include all the information required for full
annual financial statements and should be read in conjunction with the Group's
consolidated financial statements for the year ended 31 December 2020 which
were prepared in accordance with international accounting standards in
conformity with the requirements of the Companies Act 2006 and International
Financial Reporting Standards (IFRSs).

 

The Group's consolidated financial statements for the year ending 31 December
2021 will be prepared in accordance with UK-adopted IFRSs.

 

The condensed consolidated interim financial statements were approved for
release on 23 August 2021.

 

The accounting policies adopted in the preparation of the condensed
consolidated interim financial statements are consistent with those followed
in the preparation of the Group's consolidated financial statements for the
year ended 31 December 2020. The Group has adopted all relevant amendments to
existing standards that are effective from 1 January 2021 with no material
impact on its consolidated results or financial position.

 

On 17 May 2021, the Group completed the sale of its 100% shareholding in CPP
Creating Profitable Partnerships GmbH ("Germany"). As a result, in accordance
with IFRS 5 Non-current assets held for sale and discontinued operations, the
comparative information has been restated to recognise the Germany operation
as discontinued. See note 9. The adjustments relating to the restatement have
not been audited.

 

Management performed a review of the presentation of certain items in the
income statement in advance of the 2020 year end. It was concluded that
foreign exchange reclassified on closure of overseas branches should be
separately presented in the income statement and goodwill impairment should be
treated as an exceptional item. Accordingly, in the 30 June 2020 comparative,
£476,000 has been reclassified from 'finance costs' to 'other gains and
losses' and £104,000 has been reclassified from 'depreciation and
amortisation' to 'exceptional items'. These are presentational changes only
and have no impact on the EBITDA, operating profit, profit before tax or net
assets of the 30 June 2020 comparative.

 

Going concern

 

In reaching their view on the preparation of the condensed consolidated
interim financial statements on a going concern basis, the Directors are
required to consider whether the Group can continue in operational existence
for a period of at least 12 months from the date of this report.

 

The Group has a formalised process of budgeting, reporting and review along
with procedures to forecast its profitability and cash flows. The plans
provide information to the Directors which are used to ensure the adequacy of
resources available for the Group to meet its business objectives, both in the
short-term and in relation to its strategic priorities. The Group's revenue,
profit and cash flow forecasts are subject to robust downside stress testing
which involves modelling the impact of a combination of plausible adverse
scenarios focused on crystallisation of the Group's key operational risks. The
assessment considers the Group's modelling of the risks associated with
COVID-19. This is done to identify risks to liquidity and covenant compliance
and enable management to formulate appropriate and timely mitigation
strategies.

 

Taking the analysis into consideration, the Directors are satisfied that the
Group has the necessary resources to continue in operational existence for a
period of at least 12 months from the date of this report. Accordingly, they
continue to adopt the going concern basis in preparing the condensed
consolidated interim financial statements.

 

3 Foreign exchange

 

The table below shows the average exchange rates for the relevant reporting
periods and closing exchange rates at the relevant period ends:

 

               Average  Closing    Average  Closing    Average     Closing

               H1(1)    June       H1       June       Full Year   December
               2021     2021       2020     2020       2020        2020

 Indian rupee  101.78   102.68     92.89    92.72      95.57       99.58
 Turkish lira  11.20    12.04      8.23     8.44       9.19        10.11
 Euro          1.15     1.16       1.14     1.10       1.12        1.11
 Mexican peso  28.17    27.47      27.40    28.44      27.69       27.14
 Chinese yuan  8.96     8.93       8.88     8.71       8.89        8.91

1.     Average exchange rates applied in constant currency calculations

 

Constant currency is an alternative performance measure and is used as a means
of eliminating the effects of exchange rate fluctuations on the period-on
period reported results. The constant currency basis retranslates the previous
year measures at the average actual exchange rates used in the current
financial period. The average exchange rates in H1 2021 have weakened against
sterling compared to H1 2020 which has resulted in adverse exchange movements
in the reported results.

 

Analysis of the constant currency impacts to revenue and EBITDA on a segmental
basis are as follows:

 

                                                           Ongoing Operations
 Continuing operations                                     India         EU Hub       Turkey       Rest of World    Restricted operations    Central Functions    Share of joint venture losses    Total
 H1 2021 (£'000)
 Revenue                                                   53,044        5,013        1,833        1,972            4,530                    -                    n/a                              66,392
 Revenue from Ongoing Operations                           53,044        5,013        1,833        1,972            n/a                      n/a                  n/a                              61,862
 EBITDA                                                    3,835         526          421          (717)            1,015                    (2,380)              (119)                            2,581
 H1 2020 (£'000)
 Revenue                                                   46,007        5,431*       1,811        1,855            5,191                    -                    n/a                              60,295
 Revenue from Ongoing Operations                           46,007        5,431*       1,811        1,855            n/a                      n/a                  n/a                              55,104
 EBITDA                                                    2,963         1,472*       391          (1,916)          1,437                    (2,344)              (121)                            1,882
 Foreign exchange movements (£'000)
 Revenue                                                   (4,027)       (72)         (481)        (22)             (8)                      -                    n/a                              (4,610)
 Revenue from Ongoing Operations                           (4,027)       (72)         (481)        (22)             n/a                      n/a                  n/a                              (4,602)
 EBITDA                                                    (369)         (21)         (150)        33               (2)                      -                    n/a                              (509)
 H1 2020 at H1 2021 average exchange rates (£'000)
 Revenue                                                   41,980        5,359        1,330        1,833            5,183                    -                    n/a                              55,685
 Revenue from Ongoing Operations                           41,980        5,359        1,330        1,833            n/a                      n/a                  n/a                              50,502
 EBITDA                                                    2,594         1,451        241          (1,883)          1,435                    (2,344)              (121)                            1,373
 Period-on-period movement at constant exchange rates (%)
 Revenue                                                   26%           (6)%         38%          8%               (13)%                    n/a                  n/a                              19%
 Revenue from Ongoing Operations                           26%           (6)%         38%          8%               n/a                      n/a                  n/a                              22%
 EBITDA                                                    48%           (64)%        75%          62%              (29)%                    (2)%                 2%                               88%

*Restated to reflect Germany as a discontinued operation. See note 2.

 

4 Segmental analysis

 

IFRS 8 Operating segments requires operating segments to be identified on the
basis of internal reports about components of the Group that are regularly
reviewed by the Board of Directors to allocate resources to the segments and
to assess their performance. The Group's operating segments are:

 

·      Ongoing Operations; India, China, Turkey, Spain, Portugal, Italy,
Mexico, Malaysia, UK, Bangladesh and Blink. These businesses have no
regulatory restrictions on new sales activity. These markets represent a
combination of businesses in which we continue to invest and drive new
opportunities as well as ones that have been strategically assessed and wound
down or exited.

·      Restricted Operations: historic renewal books of our UK regulated
entities; CPPL, including its overseas branch in Malaysia; and HIL. As a
result of regulatory restrictions we are not permitted to undertake new sales
in these businesses.

·      Central Functions: central cost base required to provide
expertise and operate a listed group. Central Functions is stated after the
recharge of certain central costs that are appropriate to transfer to both
Ongoing Operations and Restricted Operations for statutory purposes.

 

Segment revenue and performance for the current and comparative periods are
presented below:

 

                                                                            Restricted Operations    Central Functions    Total

Ongoing Operations
 Six months ended 30 June 2021 (Unaudited)           £'000                  £'000                    £'000                £'000
 Continuing operations
 Revenue - external sales                            61,862                 4,530                    -                    66,392
 Segmental EBITDA                                    4,064                  1,015                    (2,380)              2,699
 Share of loss in joint venture                                                                                           (119)
 EBITDA                                                                                                                   2,580
 Depreciation and amortisation                                                                                            (1,584)
 Exceptional items                                                                                                        (1,489)
 Operating loss                                                                                                           (493)
 Investment revenues                                                                                                      112
 Finance costs                                                                                                            (269)
 Loss before taxation                                                                                                     (650)
 Taxation                                                                                                                 (1,136)
 Loss for the period from continuing operations                                                                           (1,786)
 Discontinued operations
 Profit for the period from discontinued operations                                                                       3,062
 Profit for the period                                                                                                    1,276

 

                                                     Ongoing Operations    Restricted Operations    Central Functions

                                                     (Restated*)                                                         Total

                                                                                                                         (Restated*)
 Six months ended 30 June 2020 (Unaudited)           £'000                 £'000                    £'000                £'000
 Continuing operations
 Revenue - external sales                            55,104                5,191                    -                    60,295
 Segmental EBITDA                                    2,910                 1,437                    (2,344)              2,003
 Share of loss in joint venture                                                                                          (121)
 EBITDA                                                                                                                  1,882
 Depreciation and amortisation                                                                                           (1,761)
 Exceptional items                                                                                                       375
 Operating profit                                                                                                        496
 Investment revenues                                                                                                     436
 Finance costs                                                                                                           40
 Other gains and losses                                                                                                  (476)
 Profit before taxation                                                                                                  496
 Taxation                                                                                                                (1,677)
 Loss for the period from continuing operations                                                                          (1,181)
 Discontinued operations
 Profit for the period from discontinued operations                                                                      442
 Loss for the period                                                                                                     (739)

* Restated to reflect Germany as a discontinued operation. See note 2.

 

                                                   Ongoing Operations    Restricted Operations    Central Functions

                                                   (Restated*)                                                         Total

                                                                                                                       (Restated*)
 Year ended 31 December 2020 (Audited)             £'000                 £'000                    £'000                £'000
 Continuing operations
 Revenue - external sales                          127,073               11,068                   -                    138,141
 Segmental EBITDA                                  6,539                 3,806                    (4,065)              6,280
 Share of loss in joint venture                                                                                        (264)
 EBITDA                                                                                                                6,016
 Depreciation and amortisation                                                                                         (3,495)
 Exceptional items                                                                                                     (356)
 Operating profit                                                                                                      2,165
 Investment revenues                                                                                                   412
 Finance costs                                                                                                         (373)
 Other gains and losses                                                                                                (1,294)
 Profit before taxation                                                                                                910
 Taxation                                                                                                              (3,441)
 Loss for the year from continuing operations                                                                          (2,531)
 Discontinued operations
 Profit for the year from discontinued operations                                                                      934
 Loss for the year                                                                                                     (1,597)

* Restated to reflect Germany as a discontinued operation. See note 2.

 

Segmental assets

 

                                             30 June 2021    30 June 2020 (Restated*)    31 December 2020

                                                                                         (Restated*)
                                             £'000           £'000                       £'000
                                             (Unaudited)     (Unaudited)                 (Audited)

 Ongoing Operations                          38,740          46,027                      41,340
 Restricted Operations                       7,670           7,615                       7,564
 Central Functions                           1,539           3,332                       5,113
 Total segment assets                        47,949          56,974                      54,017
 Assets relating to discontinued operations  -               1,289                       1,196
 Unallocated assets                          1,104           2,783                       1,920
 Consolidated total assets                   49,053          61,046                      57,133

* Restated to reflect Germany as a discontinued operation. See note 2.

 

Goodwill, deferred tax assets and investment in joint venture are not
allocated to segments.

 

Capital expenditure

 

                        Other intangible assets
                        6 months ended 30 June 2021         6 months ended 30 June 2020         Year ended

                                                                                                31 December 2020
                        £'000                               £'000                               £'000
                        (Unaudited)                         (Unaudited)                         (Audited)
 Continuing operations
 Ongoing Operations     465                                 550                                 1,055
 Restricted Operations  4                                   230                                 352
 Central Functions      287                                 -                                   1

 Total assets           756                                 780                                 1,408

 

 

                        Property, plant and equipment                                                                  Right-of-use assets
                        6 months ended 30 June 2021          6 months ended 30 June 2020          Year ended           6 months ended 30 June 2021        6 months ended 30 June 2020        Year ended 31 December 2020

                                                                                                  31 December 2020
                        £'000                                £'000                                £'000                £'000                              £'000                              £'000
                        (Unaudited)                          (Unaudited)                          (Audited)            (Unaudited)                        (Unaudited)                        (Audited)
 Continuing operations
 Ongoing Operations     123                                  223                                  255                  444                                694                                1,568
 Restricted Operations  5                                    13                                   18                   -                                  41                                 -
 Central Functions      8                                    54                                   83                   -                                  513                                523

 Total assets           136                                  290                                  356                  444                                1,248                              2,091

 

Timing of revenue recognition

The Group derives revenue from the transfer of goods and services over time
and at a point in time as follows:

 

                                     6 months ended 30 June 2021    6 months ended 30 June 2020    Year ended 31 December 2020

                                                                    (Restated*)                    (Restated*)
                                     £'000                          £'000                          £'000
                                     (Unaudited)                    (Unaudited)                    (Audited)
 Continuing operations
 At a point in time                  57,127                         48,499                         117,902
 Over time                           9,265                          11,796                         20,239
 Revenue from continuing operations  66,392                         60,295                         138,141
 Discontinued operations             1,062                          1,459                          3,003
 Total revenue                       67,454                         61,754                         141,144

* Restated to reflect Germany as a discontinued operation. See note 2.

 

Revenue from major products

 

                                         6 months ended 30 June 2021    6 months ended 30 June 2020    Year ended

                                                                        (Restated*)                    31 December 2020

                                                                                                       (Restated*)
                                         £'000                          £'000                          £'000
                                         (Unaudited)                    (Unaudited)                    (Audited)
 Continuing operations
 Retail assistance policies              59,633                         54,478                         128,136
 Retail insurance policies               2                              12                             85
 Wholesale policies                      1,280                          1,662                          2,621
 Non-policy revenue                      5,477                          4,143                          7,299
 Revenue from continuing operations      66,392                         60,295                         138,141
 Discontinued operations                 1,062                          1,459                          3,003
 Total revenue                           67,454                         61,754                         141,144

* Restated to reflect Germany as a discontinued operation. See note 2.

 

Major product streams are disclosed on the basis monitored by the Board of
Directors. For the purpose of this product analysis, "retail assistance
policies" are those which may be insurance backed but contain a bundle of
assistance and other benefits; "retail insurance policies" are those which
protect against a single insurance risk; "wholesale policies" are those which
are provided by business partners to their customers in relation to an ongoing
product or service which is provided for a specified period of time;
"non-policy revenue" is that which is not in connection with providing an
ongoing service to policyholders for a specified period of time.

 

Geographical information

 

The Group operates across a wide number of territories, of which India, the UK
and Spain are considered individually material. Revenue from external
customers and non-current assets (excluding investment in joint venture and
deferred tax assets) by geographical location is detailed below:

 

                              External revenues                                                                        Non-current assets

                              6 months ended 30 June 2021        6 months ended 30 June 2020        Year ended              30 June 2021       30 June 2020        31 December 2020

                                                                                                    31 December 2020
                              £'000                              £'000                              £'000                   £'000              £'000              £'000
                              (Unaudited)                        (Unaudited)                        (Audited)               (Unaudited)        (Unaudited)        (Audited)
 Continuing operations
 India                        53,044                             46,007                             108,406                 7,403              7,625              8,071
 UK                           5,452                              5,477                              12,082                  2,008              3,725              2,062
 Spain                        3,558                              3,725                              7,538                   215                390                256
 Other                        4,338                              5,086                              10,115                  2,274              2,591              2,157

 Total continuing operations  66,392                             60,295                             138,141                 11,900             14,331             12,546
 Discontinued operations      1,062                              1,459                              3,003                   -                  -                  -
 Total                        67,454                             61,754                             141,144                 11,900             14,331             12,546

 

Information about major customers

 

Revenue from customers of one business partner in our Ongoing Operations
segment represented approximately £36,156,000 (H1 2020: £30,222,000; year
ended 31 December 2020: £73,739,000) of the Group's total revenue.

 

5 Exceptional items

 

                                                                   6 months ended 30 June 2021    6 months ended 30 June 2020    Year ended 31 December 2020
                                                             Note  £'000                          £'000                          £'000
                                                                   (Unaudited)                    (Unaudited)                    (Audited)

 Restructuring costs                                               1,489                          206                            161
 Impairment of goodwill                                      2     -                              104                            880
 Customer redress and associated costs                             -                              (685)                          (685)
 Exceptional charge/(credit) included in operating profit          1,489                          (375)                          356
 Other gains and losses - foreign exchange reclassification  2     -                              476                            1,294
 Total exceptional charge included in profit before tax            1,489                          101                            1,650
 Tax on exceptional items                                          (137)                          -                              -
 Total exceptional charge after tax                                1,352                          101                            1,650

 

Restructuring costs of £1,489,000 (H1 2020: £206,000; year ended 31 December
2020: £161,000) relate to costs associated with wide-scale operational
changes or closure activities in Spain, Mexico, Malaysia and Blink. The
charges recognised are primarily redundancy costs.

 

6 Taxation

The tax charge is calculated by aggregating the tax arising in each
jurisdiction based on estimated profits chargeable to corporation tax and
withholding taxes arising in H1 2021 at the local statutory rate of tax. This
leads to a tax charge on continuing operations of £1.1 million (H1 2020
restated: £1.7 million; year ended 31 December 2020 restated: £3.4 million)
reflecting the charges arising in India, Turkey and our EU markets. These tax
charges result in an effective tax rate (ETR) at the half year of negative
175% (H1 2020 restated: positive 338%; year ended 31 December 2020 restated:
positive 378%). The Group expects to generate a profit before tax for the full
year through the trading performance in the second half, whilst the level of
exceptional restructuring costs will slow and hence the forecast full year ETR
has not been used in calculating the tax charge at H1 2021. The full year ETR
is forecast to be approximately 220%.

 

The corporate income tax in our profitable overseas jurisdictions is higher
than the current UK corporate income tax rate of 19% and, in addition, there
are withholding taxes applied to funds repatriated from our overseas
operations which further increases the ETR. Profits from our UK Restricted
Operations are expected to be covered by group relief from losses arising in
other UK entities.

 

The Group's forecast ETR for the full year is significantly higher than the UK
corporate income tax rate due to losses in our developing markets which
coupled with the one-time exceptional restructuring charges will reduce the
overall Group profit before tax to a level that is lower than the tax charges
recognised in our profitable markets. The restructuring activity undertaken in
2021 is expected to alleviate this position and enable a progressive reduction
in the Group's ETR over the medium-term.

 

7 Dividends

 

                                                                               6 months ended 30 June 2021    6 months ended 30 June 2020    Year ended 31 December 2020
                                                                               £'000                          £'000                          £'000
                                                                               (Unaudited)                    (Unaudited)                    (Audited)

 Final dividend for the year ended 31 December 2020 of 25 pence per share (31  2,188                          -                              -
 December 2019: £nil)
                                                                               2,188                          -                              -

 

After 30 June 2021 the Directors have approved an interim dividend of 5 pence
per share for 2021. The dividend has not been accrued as a liability as at 30
June 2021. The interim dividend will be paid on 24 September 2021 with an
ex-dividend date of 2 September 2021 and a record date of 3 September 2021.

 

8 (Loss)/earnings per share

 

Basic and diluted (loss)/earnings per share has been calculated in accordance
with IAS 33 Earnings per share. Underlying (loss)/earnings per share, which
excludes exceptional items, has also been presented in order to give a better
understanding of the performance of the business. In accordance with IAS 33,
potential ordinary shares are only considered dilutive when their conversion
would decrease the earnings per share or increase the loss per share
attributable to equity holders. The diluted (loss)/earnings per share is
therefore equal to the basic (loss)/earnings per share in the six months ended
30 June 2021, six months ended 30 June 2020 and the year ended 31 December
2020.

 

                                                                                                  Continuing operations    Discontinued operations    Total

 Six months ended 30 June 2021 (Unaudited)
 (Losses)/earnings                                                                                £'000                    £'000                      £'000

 (Loss)/earnings for the purposes of basic and diluted (loss)/earnings per                        (2,049)                  3,062                      1,013
 share
 Exceptional items (net of tax)                                                                   1,352                    (2,641)                    (1,289)
 (Loss)/earnings for the purposes of underlying basic and diluted                                 (697)                    421                        (276)
 (loss)/earnings per share

 Number of shares                                                                                                                                     Number
                                                                                                                                                      (thousands)
 Weighted average number of ordinary shares for the purposes of basic and                                                                             8,770
 diluted (loss)/earnings per share and underlying (loss)/earnings per share

 (Loss)/earnings per share                                                                        Continuing operations    Discontinued operations    Total
                                                                                                  Pence                    Pence                      Pence
 Basic and diluted (loss)/earnings per share                                                      (23.36)                  34.91                      11.55

 Basic and diluted underlying (loss)/earnings per share                                           (7.95)                   4.80                       (3.15)

 

                                                                                                  Continuing operations    Discontinued operations    Total

 Six months ended 30 June 2020 (Unaudited)
 (Losses)/earnings                                                                                £'000                    £'000                      £'000

 (Loss)/earnings for the purposes of basic and diluted (loss)/earnings per                        (1,232)                  442                        (790)
 share
 Exceptional items (net of tax)                                                                   101                      -                          101
 (Loss)/earnings for the purposes of underlying basic and diluted                                 (1,131)                  442                        (689)
 (loss)/earnings per share

 Number of shares                                                                                                                                     Number
                                                                                                                                                      (thousands)
 Weighted average number of ordinary shares for the purposes of basic and                                                                             8,683
 diluted (loss)/earnings per share and underlying (loss)/earnings per share

 (Loss)/earnings per share                                                                        Continuing operations    Discontinued operations    Total
                                                                                                  Pence                    Pence                      Pence
 Basic and diluted (loss)/earnings per share                                                      (14.19)                  5.09                       (9.10)

 Basic and diluted underlying (loss)/earnings per share                                           (13.03)                  5.09                       (7.94)

 

                                                                                                        Continuing operations    Discontinued operations    Total

 Year ended 31 December 2021 (Audited)
 (Losses)/earnings                                                                                      £'000                    £'000                      £'000

 (Loss)/profit for the purposes of basic and diluted (loss)/earnings per share                          (2,614)                  934                        (1,680)
 Exceptional items (net of tax)                                                                         1,650                    -                          1,650
 (Loss)/profit for the purposes of underlying basic and diluted (loss)/earnings                         (964)                    934                        (30)
 per share

 Number of shares                                                                                                                                           Number
                                                                                                                                                            (thousands)
 Weighted average number of ordinary shares for the purposes of basic and                                                                                   8,713
 diluted (loss)/earnings per share and underlying (loss)/earnings per share

 (Loss)/earnings per share                                                                              Continuing operations    Discontinued operations    Total
                                                                                                        Pence                    Pence                      Pence
 Basic and diluted (loss)/earnings per share                                                            (30.00)                  10.72                      (19.28)

 Basic and diluted underlying (loss)/earnings per share                                                 (11.06)                  10.72                      (0.34)

 

9 Discontinued operations

 

On 17 May 2021, the Group completed the sale of its 100% shareholding in CPP
Creating Profitable Partnerships GmbH ("Germany"). The gross consideration on
disposal was £2,353,000 (€2,730,000).

 

In accordance with IFRS 5 Non-current assets held for sale and discontinued
operations this operation has been presented as a discontinued operation.

 

Profit from discontinued operations comprises the following:

                              6 months ended 30 June 2021    6 months ended    Year ended

                                                             30 June 2020      31 December 2020
                              £'000                          £'000             £'000
                              (Unaudited)                    (Unaudited)       (Audited)

 Revenue                      1,062                          1,459             3,003
 Cost of sales                (430)                          (554)             (1,127)
 Gross profit                 632                            905               1,876
 Administrative expenses      (203)                          (368)             (732)
 EBITDA and operating profit  429                            537               1,144
 Finance costs                22                             (21)              (42)
 Profit before taxation       451                            516               1,102
 Taxation                     (30)                           (74)              (168)
 Profit after taxation        421                            442               934
 Profit on disposal           2,641                          -                 -
 Total profit                 3,062                          442               934

 

Operating results for the six months ended 30 June 2021 reflect the trading
performance of Germany up to the date of disposal, being 17 May 2021.
Comparative information reflects a complete six months and 12 months
respectively. Prior to disposal Germany was part of the Ongoing Operations
segment.

 

The Group has recognised a profit on disposal of Germany as follows:

                                                       6 months ended 30 June 2021

                                                       £'000
                                                       (Unaudited)

 Proceeds                                              2,353
 Net liabilities sold                                  284
 Costs associated with disposal                        -
 Currency translation differences on disposal          4
 Profit on disposal                                    2,641

 

The final proceeds are subject to a working capital adjustment. In accordance
with the timelines agreed in the share purchase agreement this position has
not yet been finalised. The final adjustment is expected to be highly
immaterial and is not included in the information above.

 

10 Share capital

 

Share capital at 30 June 2021 is £24,232,000 (30 June 2020: £24,152,000; 31
December 2020: £24,153,000). To satisfy share option exercises in the six
month period to 30 June 2021 the Company has issued 79,101 £1 ordinary shares
post for a total equity value of £79,000 and cash consideration of £10,000.

 

The total number of ordinary shares in issue at 30 June 2021 is 8,822,564 of
which 8,817,565 are fully paid and 4,999 are partly paid.

 

11 Reconciliation of operating cash flows

 

                                                          6 months ended 30 June 2021    6 months ended    Year ended

                                                                                         30 June 2020      31 December 2020
                                                          £'000                          £'000             £'000
                                                          (Unaudited)                    (Unaudited)       (Audited)

 Profit/(loss) for the period                             1,276                          (739)             (1,597)
 Adjustments for:
 Depreciation and amortisation                            1,584                          1,720             3,454
 Share-based payment expense                              226                            360               499
 Impairment loss on goodwill                              -                              104               880
 Impairment loss on right-of-use assets                   -                              41                41
 Loss on disposal of intangible assets                    -                              16                54
 Loss on disposal of property, plant and equipment        4                              3                 30
 Profit on disposal of discontinued operations            (2,641)                        -                 -
 Share of loss of joint venture                           119                            121               264
 Lease concessions                                        -                              -                 (86)
 Investment revenues                                      (112)                          (436)             (412)
 Finance costs                                            247                            (19)              415
 Other gains and losses                                   -                              476               1,294
 Income tax charge                                        1,166                          1,751             3,609

 Operating cash flows before movement in working capital  1,869                          3,398             8,445
 Increase in inventories                                  (4)                            (95)              (58)
 Decrease in contract assets                              569                            1,555             1,272
 Decrease/(increase) in receivables                       2,084                          (4,538)           663
 Decrease/(increase) in insurance assets                  15                             5                 (4)
 Decrease in payables                                     (2,493)                        (950)             (3,049)
 Decrease in contract liabilities                         (867)                          (1,792)           (953)
 (Decrease)/increase in insurance liabilities             (568)                          807               179
 Decrease in provisions                                   -                              (5)               (309)

 Cash from/(used in) operations                           605                            (1,615)           6,186

 Income taxes paid                                        (907)                          (664)             (3,024)

 Net cash (used in)/from operating activities             (302)                          (2,279)           3,162

 

12 Related party transactions

 

Transactions with associated undertakings

 

The Group has a balance receivable from its joint venture, KYND, in the amount
of £150,000 (30 June 2020 and 31 December 2020: £150,000). The loan by the
Group to KYND forms part of KYND's participation in the UK Governments 'Future
Fund Scheme' and falls due for repayment on 26 June 2023.

 

In the six months to 30 June 2021, the Group incurred fees of £4,000 plus VAT
(30 June 2020 and year ended 31 December 2020: £nil) for services rendered
from KYND, which was payable under 14 day credit terms.

 

Transactions with related parties

 

ORConsulting Limited (ORCL) is an organisation used by the Group for
consulting services in relation to leadership coaching. Organisation Resource
Limited (ORL), a company owned by Mark Hamlin who is a Non-Executive Director
of the Group, retains intellectual property in ORCL for which it is paid a
license fee. In the six months to 30 June 2021, the Group paid £65,000 plus
VAT (30 June 2020: £28,000; year ended 31 December 2020: £63,000) to ORCL,
which was payable under 30 days credit terms.

 

Mark Hamlin is the Chairman of Globiva. The fees for this role are paid to his
consultancy company, ORL. The fee paid to ORL by the Group in the six months
ended 30 June 2021 was £35,000 (H1 2020: £37,000; year ended 31 December
2020: £73,000) and was payable under 25 day credit terms.

 

The Group paid £166,800 to Sosafe Limited (Sosafe) in February 2021 pursuant
to a settlement agreement with Sosafe and Mr Hamish Ogston dated 23 February
2021 (the Settlement). Mr Ogston is a director and majority shareholder of
Sosafe and a substantial shareholder in the Group and therefore the Settlement
constituted a related party transaction pursuant to AIM Rule 13. The
Settlement was made in connection with claims for certain legal and
professional costs incurred by Sosafe and Mr Ogston and represents full and
final settlement of such claims, which date back several years and have been
fully provided for since 2016. With the exception of David Morrison, the
Company's non-executive Chairman and a representative of Mr Ogston, the
independent Directors of the Company consider, having consulted with Liberum,
the Company's nominated adviser, that the terms of the transaction were fair
and reasonable insofar as its shareholders are concerned.

 

Remuneration of key management personnel

 

The remuneration of the Directors and Senior Management Team, who are the key
management personnel of the Group, is set out below:

 

                                         6 months ended    6 months ended    Year ended

                                         30 June 2021      30 June 2020      31 December 2020
                                         £'000             £'000             £'000
                                         (Unaudited)       (Unaudited)       (Audited)

 Short-term employee benefits            1,024             1,143             2,442
 Post-employment benefits                41                44                89
 Termination benefits                    203               -                 -
 Share-based payments                    108               98                423

                                         1,376             1,285             2,954

 

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