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REG-Marsh & McLennan Marsh & McLennan Reports Fourth Quarter and Full-Year 2020 Results

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Marsh & McLennan Reports Fourth Quarter and Full-Year 2020 Results

Full-Year Revenue Growth of 3%; Underlying Revenue Growth of 1%

Full-Year GAAP Operating Income Rises 14%; Adjusted Operating Income Increases
9%

Full-Year GAAP EPS Increases 16% to $3.94; Adjusted EPS Increases 7% to $4.97

Fourth Quarter GAAP EPS of $0.73; Adjusted EPS of $1.19

 

Marsh & McLennan (NYSE:MMC), the world’s leading professional services
firm in the areas of risk, strategy and people, today reported financial
results for the fourth quarter and year ended December 31, 2020.

Dan Glaser, President and CEO, said: “2020 was a year like no other. I am
proud of how our colleagues rose to the challenge, helping clients and one
another and achieving impressive financial performance. We ended the year with
a strong fourth quarter with positive underlying revenue growth. In 2020, we
achieved revenue growth of 3% with underlying revenue growth of 1% and grew
adjusted EPS 7%.

“We demonstrated our resilience as a company in 2020 and are well positioned
for growth in 2021.”

Consolidated Results

Consolidated revenue in the fourth quarter of 2020 was $4.4 billion, an
increase of 4% compared with the fourth quarter of 2019, or 1% on an
underlying basis. Operating income was $571 million compared with $592 million
in the prior year period. Adjusted operating income, which excludes noteworthy
items as presented in the attached supplemental schedules, was $855 million,
compared with $856 million in the prior year period. Net income attributable
to the Company was $374 million, or $0.73 per diluted share, compared with
$0.76 in the fourth quarter of 2019. Adjusted earnings per share was $1.19,
compared with $1.19 for the prior year period.

For the year 2020, revenue was $17.2 billion, an increase of 3% compared with
2019, or 1% on an underlying basis. Operating income was $3.1 billion, while
adjusted operating income rose 9% to $3.6 billion. Net income attributable to
the Company was $2.0 billion. Earnings per share increased 16% to $3.94.
Adjusted earnings per share increased 7% to $4.97 compared with $4.66 in 2019.

Risk & Insurance Services

Risk & Insurance Services revenue was $2.5 billion in the fourth quarter
of 2020, an increase of 6%, or 3% on an underlying basis. Operating income was
$463 million, compared with $365 million in the fourth quarter of 2019.
Adjusted operating income decreased 5% to $525 million. For the year 2020,
revenue was $10.3 billion, an increase of 8%, or 3% on an underlying basis.
Operating income was $2.3 billion, compared to $1.8 billion in 2019. Adjusted
operating income rose 14% to $2.6 billion.

Marsh's revenue in the fourth quarter of 2020 was $2.4 billion, an increase of
7%, or 4% on an underlying basis. In U.S./Canada, underlying revenue rose 7%.
International operations underlying revenue was flat compared to the prior
year period, reflecting underlying growth of 3% in Latin America and 1% in
Asia Pacific, and partially offset by a decline of 2% in EMEA. For the year
2020, Marsh’s revenue growth was 7%, or 3% on an underlying basis.

Guy Carpenter's fourth quarter revenue was $162 million, an increase of 7%, or
5% on an underlying basis. For the year 2020, Guy Carpenter’s revenue grew
15% compared to a year ago, or 6% on an underlying basis.

Consulting

Consulting revenue was $1.9 billion in the fourth quarter of 2020, an increase
of 1%, or a decline of 1% on an underlying basis. Operating income declined to
$179 million, compared with $336 million in the fourth quarter of 2019,
primarily due to a provision for a legacy JLT E&O. Adjusted operating
income was $387 million, an increase of 8% compared with $359 million in the
fourth quarter of 2019. For the year 2020, revenue was $7.0 billion, a
decrease of 2% on both a GAAP and underlying basis. Operating income was $1.0
billion, compared with $1.2 billion in 2019. Adjusted operating income
decreased 2% to $1.2 billion.

Mercer’s revenue was $1.3 billion in the fourth quarter of 2020, a decrease
of 1%, or a 3% decline on an underlying basis. Wealth, with revenue of $629
million, decreased 1% on an underlying basis. Health, with revenue of $445
million, decreased 2% on an underlying basis. Career revenue of $238 million
decreased 7% on an underlying basis. For the year 2020, Mercer’s revenue
declined 2%, or 1% on an underlying basis.

Oliver Wyman’s revenue was $590 million in the fourth quarter of 2020, an
increase of 4% on an underlying basis. For the year 2020, Oliver Wyman’s
revenue was $2.0 billion, a decline of 4% on an underlying basis.

Other Items

In December, Marsh & McLennan Agency (MMA) closed the acquisitions of
independent agencies INSPRO, Heritage Insurance Service, Inc., and Compass
Financial Partners. For the year 2020, MMA achieved a record year of
acquisitions, completing eight transactions with approximately $235 million of
combined revenue, marking the largest year of acquired revenue since it was
started in 2009.

During the fourth quarter of 2020, the Company repaid $700 million of senior
notes and prepaid $300 million of floating rate notes due December 2021.

Conference Call

A conference call to discuss fourth quarter 2020 results will be held today at
8:30 a.m. Eastern time. To participate in the teleconference, please dial +1
866 437 7574. Callers from outside the United States should dial +1 409 220
9376. The access code for both numbers is 7838349. The live audio webcast may
be accessed at MMC.com
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Firnews.mmc.com%2Fevents%2Fevent-details%2Fq4-2020-marsh-mclennan-earnings-conference-call&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=MMC.com&index=1&md5=fabd2785e550e968c9e8c257dd392618)
. A replay of the webcast will be available approximately two hours after the
event.

About Marsh & McLennan Companies

Marsh & McLennan
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.mmc.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=Marsh+%26amp%3B+McLennan&index=2&md5=e30e44982078dd19bef381651d6e9b50)
(NYSE:MMC) is the world’s leading professional services firm in the areas of
risk, strategy and people. The Company’s 76,000 colleagues advise clients in
over 130 countries. With annual revenue over $17 billion, Marsh & McLennan
helps clients navigate an increasingly dynamic and complex environment through
four market-leading businesses. Marsh
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.marsh.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=Marsh&index=3&md5=8d520449ab12f844bc120b2674ac9e93)
advises individual and commercial clients of all sizes on insurance broking
and innovative risk management solutions. Guy Carpenter
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.guycarp.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=Guy+Carpenter&index=4&md5=bcb2f95b5c876816e3bb87988bdf0bc6)
develops advanced risk, reinsurance and capital strategies that help clients
grow profitably and pursue emerging opportunities. Mercer
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.mercer.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=Mercer&index=5&md5=0fb7321bea512668442fab6a475646fb)
delivers advice and technology-driven solutions that help organizations
redefine the world of work, reshape retirement and investment outcomes, and
unlock health and wellbeing for a changing workforce. Oliver Wyman
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.oliverwyman.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=Oliver+Wyman&index=6&md5=5f5c432220996c49efccbc18c0518631)
serves as a critical strategic, economic and brand advisor to private sector
and governmental clients. For more information, visit mmc.com
(https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.mmc.com%2F&esheet=52369135&newsitemid=20210128005576&lan=en-US&anchor=mmc.com&index=7&md5=392d76b4af3317f97864b6ed22ceff8e)
, follow us on LinkedIn
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.

INFORMATION CONCERNING FORWARD-LOOKING STATEMENTS

This press release contains "forward-looking statements," as defined in the
Private Securities Litigation Reform Act of 1995. These statements, which
express management's current views concerning future events or results, use
words like "anticipate," "assume," "believe," "continue," "estimate,"
"expect," "intend," "plan," "project" and similar terms, and future or
conditional tense verbs like "could," "may," "might," "should," "will" and
"would."

Forward-looking statements are subject to inherent risks and uncertainties
that could cause actual results to differ materially from those expressed or
implied in our forward-looking statements. Factors that could materially
affect our future results include, among other things:


 * the financial and operational impact of COVID-19 on our revenue and ability to
generate new business, our overall level of profitability and cash flow, and
our liquidity, including the timeliness and collectability of our receivables;

 * the impact from lawsuits, other contingent liabilities and loss contingencies
arising from errors and omissions, breach of fiduciary duty or other claims
against us, including claims related to pandemic coverage;

 * the impact of investigations, reviews, or other activity by regulatory or law
enforcement authorities, including the ongoing U.K. FCA review of legacy JLT
enhanced transfer value advice;

 * the financial and operational impact of complying with laws and regulations
where we operate and the risks of noncompliance with such laws, including
anti-corruption laws such as the U.S. Foreign Corrupt Practices Act, U.K.
Anti-Bribery Act, trade sanctions regimes and cybersecurity and data privacy
regulations such as the E.U.’s General Data Protection Regulation;

 * our ability to maintain adequate safeguards to protect the security of our
information systems and confidential, personal or proprietary information,
particularly given the increased risk of phishing and other cybersecurity
attacks or unauthorized dissemination of information caused by remote work
arrangements;

 * our ability to compete effectively and adapt to changes in the competitive
environment, including to respond to technological change, disintermediation,
digital disruption and other types of innovation;

 * our ability to manage risks associated with our investment management and
related services business, particularly in the context of uncertain equity
markets, including our ability to execute timely trades in light of increased
trading volume and to manage potential conflicts of interest between
investment consulting and fiduciary management services;

 * our ability to attract and retain industry leading talent;

 * our ability to successfully recover if we experience a business continuity
problem due to cyberattack, natural disaster or otherwise;

 * the regulatory, contractual and reputational risks that arise based on
insurance placement activities and various insurer revenue streams; and

 * the impact of changes in tax laws, guidance and interpretations or
disagreements with tax authorities, particularly due to the change in U.S.
presidential administrations.

The factors identified above are not exhaustive. Marsh & McLennan
Companies and its subsidiaries operate in a dynamic business environment in
which new risks emerge frequently. Accordingly, we caution readers not to
place undue reliance on any forward-looking statements, which are based only
on information currently available to us and speak only as of the dates on
which they are made. The Company undertakes no obligation to update or revise
any forward-looking statement to reflect events or circumstances arising after
the date on which it is made.

Further information concerning Marsh & McLennan Companies and its
businesses, including information about factors that could materially affect
our results of operations and financial condition, is contained in the
Company's filings with the Securities and Exchange Commission, including the
"Risk Factors" section and the “Management’s Discussion and Analysis of
Financial Condition and Results of Operations" section of our most recently
filed Annual Report on Form 10-K.
 Marsh & McLennan Companies, Inc.                                                                                                                      
 Consolidated Statements of Income                                                                                                                     
 (In millions, except per share figures)                                                                                                               
 (Unaudited)                                                                                                                                           
                                                                 Three Months Ended                         Twelve Months Ended                        
                                                                 
December 31,                              
December 31,                              
                                                                 2020                  2019                 2020                    2019               
 Revenue                                                         $    4,416            $    4,264           $     17,224            $     16,652       
 Expense:                                                                                                                                              
 Compensation and Benefits                                       2,650                 2,478                10,129                  9,734              
 Other Operating Expenses                                        1,195                 1,194                4,029                   4,241              
 Operating Expenses                                              3,845                 3,672                14,158                  13,975             
 Operating Income                                                571                   592                  3,066                   2,677              
 Other Net Benefit Credits                                       70                    62                   257                     265                
 Interest Income                                                 2                     5                    7                       39                 
 Interest Expense                                                (128        )         (130        )        (515          )         (524          )    
 Cost of Extinguishment of Debt                                  —                     —                    —                       (32           )    
 Investment Income (Loss)                                        25                    2                    (22           )         22                 
 Acquisition Related Derivative Contracts                        —                     —                    —                       (8            )    
 Income Before Income Taxes                                      540                   531                  2,793                   2,439              
 Income Tax Expense                                              161                   135                  747                     666                
 Net Income Before Non-Controlling Interests                     379                   396                  2,046                   1,773              
 Less: Net Income Attributable to Non-Controlling Interests      5                     5                    30                      31                 
 Net Income Attributable to the Company                          $    374              $    391             $     2,016             $     1,742        
 Net Income Per Share Attributable to the Company                                                                                                      
 - Basic                                                         $    0.74             $    0.77            $     3.98              $     3.44         
 - Diluted                                                       $    0.73             $    0.76            $     3.94              $     3.41         
 Average Number of Shares Outstanding                                                                                                                  
 - Basic                                                         507                   504                  506                     506                
 - Diluted                                                       513                   510                  512                     511                
 Shares Outstanding at December 31                               508                   504                  508                     504                


The Company acquired JLT on April 1, 2019 and JLT's results are included in
the Company's consolidated results of operations from that date.

Marsh & McLennan Companies, Inc.

Supplemental Information - Revenue Analysis

Three Months Ended December 31

(Millions) (Unaudited)

The Company conducts business in more than 130 countries. As a result, foreign
exchange rate movements may impact period-to-period comparisons of revenue.
Similarly, certain other items such as the revenue impact of acquisitions and
dispositions, including transfers among businesses, may impact
period-to-period comparisons of revenue. Underlying revenue measures the
change in revenue from one period to the next by isolating these impacts.
                                                                                                      Components of Revenue Change*                               
                                        Three Months Ended                         % Change                 Currency            Acquisitions/             Un 
                                        
December 31,                              
GAAP                    
Impact             
Dispositions/            de 
                                                                                   
Revenue                                     
Other Impact             rl 
                                                                                                                                                          yi 
                                                                                                                                                          ng 
                                                                                                                                                          
R 
                                                                                                                                                          ev 
                                                                                                                                                          en 
                                                                                                                                                          ue 
                                        2020                  2019                 
 Risk and Insurance Services                                                                                                                              
 Marsh                                  $    2,364            $    2,219           7      %      1    %            2      %               4         %     
 Guy Carpenter                          162                   152                  7      %      —                 1      %               5         %     
 Subtotal                               2,526                 2,371                7      %      1    %            2      %               4         %     
 Fiduciary Interest Income              6                     25                                                                                          
 Total Risk and Insurance Services      2,532                 2,396                6      %      1    %            2      %               3         %     
 Consulting                                                                                                                                               
 Mercer                                 1,312                 1,326                (1     )%     2    %            —                      (3        )%    
 Oliver Wyman                           590                   559                  6      %      2    %            —                      4         %     
 Total Consulting                       1,902                 1,885                1      %      2    %            —                      (1        )%    
 Corporate/Eliminations                 (18         )         (17         )                                                                               
 Total Revenue                          $    4,416            $    4,264           4      %      1    %            1      %               1         %     


Revenue Details

The following table provides more detailed revenue information for certain of
the components presented above:
                                                                                        Components of Revenue Change*                               
                          Three Months Ended                         % Change                 Currency            Acquisitions/             Un 
                          
December 31,                              
GAAP                    
Impact             
Dispositions/            de 
                                                                     
Revenue                                     
Other Impact             rl 
                                                                                                                                            yi 
                                                                                                                                            ng 
                                                                                                                                            
R 
                                                                                                                                            ev 
                                                                                                                                            en 
                                                                                                                                            ue 
                          2020                  2019                 
 Marsh:                                                                                                                                     
 EMEA                     $    688              $    661             4      %      3    %            3      %               (2        )%    
 Asia Pacific             269                   255                  5      %      4    %            —                      1         %     
 Latin America            141                   156                  (10    )%     (8   )%           (6     )%              3         %     
 Total International      1,098                 1,072                2      %      2    %            1      %               —               
 U.S./Canada              1,266                 1,147                11     %      —                 3      %               7         %     
 Total Marsh              $    2,364            $    2,219           7      %      1    %            2      %               4         %     
 Mercer:                                                                                                                                    
 Wealth                   629                   621                  2      %      3    %            —                      (1        )%    
 Health                   445                   455                  (2     )%     —                 —                      (2        )%    
 Career                   238                   250                  (5     )%     2    %            —                      (7        )%    
 Total Mercer             $    1,312            $    1,326           (1     )%     2    %            —                      (3        )%    
                                                                                                                                                    
 * Components of revenue change may not add due to rounding.                                                                                        


Marsh & McLennan Companies, Inc.

Supplemental Information - Revenue Analysis

Twelve Months Ended December 31

(Millions) (Unaudited)

The Company conducts business in more than 130 countries. As a result, foreign
exchange rate movements may impact period-to-period comparisons of revenue.
Similarly, certain other items such as the revenue impact of acquisitions and
dispositions, including transfers among businesses, may impact
period-to-period comparisons of revenue. Underlying revenue measures the
change in revenue from one period to the next by isolating these impacts.

The calculation of underlying revenue growth for the twelve months ended
December 31, 2020 includes the results of JLT. The column "2019 Including JLT"
includes JLT's prior year first quarter revenue (See reconciliation of
non-GAAP measures on page 14).
                                                                                                                                                    Components of Revenue Change                                 
                                                                                                                                                    
Including JLT*                                              
                                        Twelve Months Ended                           % Change                       2019                  % Change                Currency            Acquisitions/             Un 
                                        
December 31,                                 
GAAP                          
Including            
Including              
Impact             
Dispositions/            de 
                                                                                      
Revenue                       
JLT                  
JLT in 2019                                
Other Impact             rl 
                                                                                                                                                                                                                 yi 
                                                                                                                                                                                                                 ng 
                                                                                                                                                                                                                 
R 
                                                                                                                                                                                                                 ev 
                                                                                                                                                                                                                 en 
                                                                                                                                                                                                                 ue 
                                        2020                    2019                  
 Risk and Insurance Services                                                                                                                                                                               
 Marsh                                  $     8,595             $    8,014            7      %      $    8,246             4     %         (1       )%             2      %            3         %         
 Guy Carpenter                          1,696                   1,480                 15     %      1,598                  6     %         —                       —                   6         %         
 Subtotal                               10,291                  9,494                 8      %      9,844                  5     %         (1       )%             1      %            4         %         
 Fiduciary Interest Income              46                      105                                 110                                                                                                    
 Total Risk and Insurance Services      10,337                  9,599                 8      %      9,954                  4     %         (1       )%             1      %            3         %         
 Consulting                                                                                                                                                                                                
 Mercer                                 4,928                   5,021                 (2     )%     5,094                  (3    )%        —                       (2     )%           (1        )%        
 Oliver Wyman                           2,048                   2,122                 (3     )%     2,122                  (3    )%        —                       —                   (4        )%        
 Total Consulting                       6,976                   7,143                 (2     )%     7,216                  (3    )%        —                       (1     )%           (2        )%        
 Corporate/Eliminations                 (89           )         (90          )                      (90          )                                                                                         
 Total Revenue                          $     17,224            $    16,652           3      %      $    17,080            1     %         —                       —                   1         %         


Revenue Details

The following table provides more detailed revenue information for certain of
the components presented above:
                                                                                                                                       Components of Revenue Change                                
                                                                                                                                       
Including JLT*                                             
                          Twelve Months Ended                        % Change                      2019              % Change                Currency            Acquisitions/             Un 
                          
December 31,                              
GAAP                         
Including        
Including              
Impact             
Dispositions/            de 
                                                                     
Revenue                      
JLT              
JLT in 2019                                
Other Impact             rl 
                                                                                                                                                                                           yi 
                                                                                                                                                                                           ng 
                                                                                                                                                                                           
R 
                                                                                                                                                                                           ev 
                                                                                                                                                                                           en 
                                                                                                                                                                                           ue 
                          2020                  2019                 
 Marsh:                                                                                                                                                                    
 EMEA                     $    2,575            $    2,482           4      %      $    2,589      (1    )%          —                 —                   —               
 Asia Pacific             1,059                 953                  11     %      1,019           4     %           —                 —                   4     %         
 Latin America            424                   460                  (8     )%     483             (12   )%          (10      )%       (5    )%            3     %         
 Total International      4,058                 3,895                4      %      4,091           (1    )%          (1       )%       (1    )%            1     %         
 U.S./Canada              4,537                 4,119                10     %      4,155           9     %           —                 4     %             5     %         
 Total Marsh              $    8,595            $    8,014           7      %      $    8,246      4     %           (1       )%       2     %             3     %         
 Mercer:                                                                                                                                                                   
 Wealth                   2,348                 2,369                (1     )%     2,422           (3    )%          —                 (2    )%            (1    )%        
 Health                   1,793                 1,796                —             1,815           (1    )%          (1       )%       (2    )%            2     %         
 Career                   787                   856                  (8     )%     857             (8    )%          —                 —                   (8    )%        
 Total Mercer             $    4,928            $    5,021           (2     )%     $    5,094      (3    )%          —                 (2    )%            (1    )%        
                                                                                                                                                                                                   
 * Components of revenue change may not add due to rounding.                                                                                                                                       


Marsh & McLennan Companies, Inc.

Reconciliation of Non-GAAP Measures - Actual as Reported

Three Months Ended December 31

(Millions) (Unaudited)

Overview

The Company reports its financial results in accordance with accounting
principles generally accepted in the United States (referred to in this
release as "GAAP" or "reported" results). The Company also refers to and
presents below certain additional non-GAAP financial measures, within the
meaning of Regulation G under the Securities Exchange Act of 1934. These
measures are: adjusted operating income (loss), adjusted operating margin,
adjusted income, net of tax and adjusted earnings per share (EPS). The Company
has included reconciliations of these non-GAAP financial measures to the most
directly comparable financial measure calculated in accordance with GAAP in
the following tables.

The Company believes these non-GAAP financial measures provide useful
supplemental information that enables investors to better compare the
Company’s performance across periods. Management also uses these measures
internally to assess the operating performance of its businesses, to assess
performance for employee compensation purposes and to decide how to allocate
resources. However, investors should not consider these non-GAAP measures in
isolation from, or as a substitute for, the financial information that the
Company reports in accordance with GAAP. The Company's non-GAAP measures
include adjustments that reflect how management views our businesses, and may
differ from similarly titled non-GAAP measures presented by other companies.

Adjusted Operating Income (Loss) and Adjusted Operating Margin

Adjusted operating income (loss) is calculated by excluding the impact of
certain noteworthy items from the Company's GAAP operating income or (loss).
The following tables identify these noteworthy items and reconcile adjusted
operating income (loss) to GAAP operating income or loss, on a consolidated
and segment basis, for the three and twelve months ended December 31, 2020 and
2019. The following tables also present adjusted operating margin. In 2019,
the Company changed its methodology for calculating adjusted operating margin
due to the significant amount of identified intangible asset amortization
related to the acquisition of JLT on April 1, 2019. For the three and twelve
months ended December 31, 2020 and 2019, adjusted operating margin is
calculated by dividing the sum of adjusted operating income plus identified
intangible asset amortization by consolidated or segment adjusted revenue.
                                                       Risk &                Consulting            Corporate/               Total         
                                                       
Insurance                                  
Eliminations                          
                                                       
Services                                                                          
 Three Months Ended December 31, 2020                                                                                                     
 Operating income (loss)                               $     463             $     179             $      (71    )          $    571      
 Operating margin                                      18.3        %         9.4         %         N/A                      12.9      %   
 Add (deduct) impact of Noteworthy Items:                                                                                                 
 Restructuring, excluding JLT (a)                      1                     37                    8                        46            
 Changes in contingent consideration (b)               3                     1                     —                        4             
 JLT integration and restructuring costs (c)           46                    20                    4                        70            
 JLT legacy E&O provision (d)                          —                     161                   —                        161           
 JLT acquisition-related costs (e)                     11                    1                     1                        13            
 Disposal of businesses (f)                            1                     (11         )         —                        (10       )   
 Other                                                 —                     (1          )         1                        —             
 Operating income adjustments                          62                    208                   14                       284           
 Adjusted operating income (loss)                      $     525             $     387             $      (57    )          $    855      
 Total identified intangible amortization expense      $     70              $     16              $      —                 $    86       
 Adjusted operating margin                             23.5        %         21.4        %         N/A                      21.3      %   
                                                                                                                                          
 As Reported Results                                                                                                                      
 Three Months Ended December 31, 2019                                                                                                     
 Operating income (loss), as reported                  $     365             $     336             $      (109   )          $    592      
 Operating margin                                      15.2        %         17.8        %         N/A                      13.9      %   
 Add (deduct) impact of Noteworthy Items:                                                                                                 
 Restructuring, excluding JLT (a)                      28                    13                    15                       56            
 Changes in contingent consideration (b)               41                    1                     —                        42            
 JLT integration and restructuring costs (c)           95                    8                     40                       143           
 JLT acquisition-related costs (e)                     16                    1                     —                        17            
 Disposal of businesses                                2                     —                     —                        2             
 Other                                                 3                     —                     1                        4             
 Operating income adjustments                          185                   23                    56                       264           
 Adjusted operating income (loss)                      $     550             $     359             $      (53    )          $    856      
 Total identified intangible amortization expense      $     66              $     13              $      —                 $    79       
 Adjusted operating margin                             25.7        %         19.7        %         N/A                      21.9      %   

 (a) Consulting charges in both 2020 and 2019 reflect severance and real estate  
 exit costs related to the Mercer restructuring program. Risk & Insurance        
 Services in 2019 reflects severance and related charges from non-JLT merger     
 integration costs. Corporate charges in 2020 primarily reflect restructuring    
 and consulting costs related to the Company's corporate led initiatives.        
 Corporate charges in 2019 are primarily related to adjustments to               
 restructuring liabilities for future rent under non-cancellable leases.         
 (b) Primarily includes the change in fair value as measured each quarter of     
 contingent consideration related to acquisitions.                               
 (c) Includes costs incurred for staff reductions and real estate exit costs,    
 as well as consulting costs related to the JLT Transaction.                     
 (d) Reflects a provision for a legacy JLT E&O relating to suitability of        
 financial advice provided to individuals for defined benefit pension            
 transfers.                                                                      
 (e) Reflects retention costs in the Risk & Insurance Services and               
 Consulting segments related to the closing of the JLT Transaction.              
 (f) Consulting in 2020 includes a contingent gain adjustment from Mercer's      
 U.S. large market health and defined benefit administration business sold in    
 2019. These amounts are removed from GAAP revenue in the calculation of         
 adjusted operating income.                                                      


Marsh & McLennan Companies, Inc.

Reconciliation of Non-GAAP Measures - Actual as Reported

Twelve Months Ended December 31

(Millions) (Unaudited)

The information presented below represents the actual as reported data for the
twelve months ended December 31, 2020 and 2019. Results for the twelve months
ended December 31, 2019 do not include JLT's results of operations for the
period January 1, 2019 through March 31, 2019.
                                                       Risk &                 Consulting             Corporate/               Total           
                                                       
Insurance                                    
Eliminations                            
                                                       
Services                                                                              
 Twelve Months Ended December 31, 2020                                                                                                        
 Operating income (loss)                               $     2,346            $     994              $      (274   )          $    3,066      
 Operating margin                                      22.7         %         14.3         %         N/A                      17.8        %   
 Add (deduct) impact of Noteworthy Items:                                                                                                     
 Restructuring, excluding JLT (a)                      3                      54                     32                       89              
 Changes in contingent consideration (b)               25                     (1           )         2                        26              
 JLT integration and restructuring costs (c)           171                    51                     29                       251             
 JLT legacy E&O provision (d)                          —                      161                    —                        161             
 JLT acquisition-related costs (e)                     50                     3                      1                        54              
 Disposal of businesses (f)                            7                      (15          )         —                        (8          )   
 Other                                                 5                      —                      —                        5               
 Operating income adjustments                          261                    253                    64                       578             
 Adjusted operating income (loss)                      $     2,607            $     1,247            $      (210   )          $    3,644      
 Total identified intangible amortization expense      $     292              $     59               $      —                 $    351        
 Adjusted operating margin                             28.0         %         18.8         %         N/A                      23.2        %   
                                                                                                                                              
 As Reported Results                                                                                                                          
 Twelve Months Ended December 31, 2019                                                                                                        
 Operating income (loss), as reported                  $     1,833            $     1,210            $      (366   )          $    2,677      
 Operating margin                                      19.1         %         16.9         %         N/A                      16.1        %   
 Add (deduct) impact of Noteworthy Items:                                                                                                     
 Restructuring, excluding JLT (a)                      34                     56                     22                       112             
 Changes in contingent consideration (b)               65                     3                      —                        68              
 JLT integration and restructuring costs (c)           229                    18                     88                       335             
 JLT acquisition-related costs (e)                     97                     2                      51                       150             
 Disposal of businesses (f)                            15                     (14          )         —                        1               
 Other                                                 6                      —                      2                        8               
 Operating income adjustments                          446                    65                     163                      674             
 Adjusted operating income (loss)                      $     2,279            $     1,275            $      (203   )          $    3,351      
 Total identified intangible amortization expense      $     260              $     54               $      —                 $    314        
 Adjusted operating margin                             26.3         %         18.6         %         N/A                      22.0        %   

 (a) Consulting charges in both 2020 and 2019 reflect severance and real estate   
 exit costs related to the Mercer restructuring program. Risk & Insurance         
 Services in 2019 reflects severance and related charges from non-JLT merger      
 integration costs. Corporate charges in 2020 primarily reflect restructuring     
 and consulting costs related to the Company's corporate led initiatives,         
 including adjustments to restructuring liabilities for future rent under         
 non-cancellable leases. Corporate charges in 2019 are primarily related to       
 adjustments to restructuring liabilities for future rent under non-cancellable   
 leases.                                                                          
 (b) Primarily includes the change in fair value as measured each quarter of      
 contingent consideration related to acquisitions.                                
 (c) Includes costs incurred for staff reductions and real estate exit costs,     
 as well as legal and consulting costs related to the integration.                
 (d) Reflects a provision for a legacy JLT E&O relating to suitability of         
 financial advice provided to individuals for defined benefit pension             
 transfers.                                                                       
 (e) Reflects retention costs in 2020 and 2019, advisor fees and stamp duty       
 taxes and legal fees related to the closing of the JLT Transaction and           
 retention costs. 2019 also includes the loss on the sale of JLT's aerospace      
 business, which is included in revenue. This loss is removed from GAAP revenue   
 in the calculation of adjusted operating income.                                 
 (f) Consulting in 2020 includes a contingent gain adjustment from Mercer's       
 U.S. large market health and defined benefit administration business sold in     
 2019. 2019 reflects the loss on the sale of a U.S. Specialty business at Marsh   
 and a gain on the sale of Mercer's stand-alone U.S. large market health and      
 defined benefit administration business, which are both included in revenue.     
 These amounts are removed from GAAP revenue in the calculation of adjusted       
 operating income.                                                                


Marsh & McLennan Companies, Inc.

Reconciliation of Non-GAAP Measures

Three and Twelve Months Ended December 31

(Millions) (Unaudited)

Adjusted income, net of tax is calculated as the Company's GAAP income from
continuing operations, adjusted to reflect the after tax impact of the
operating income adjustments set forth in the preceding tables and investments
gains or losses related to the impact of mark-to-market adjustments on certain
equity securities. Adjustments also include JLT acquisition related items,
including change in fair value of derivative contracts, financing costs and
interest income on funds held in escrow. Adjusted EPS is calculated by
dividing the Company’s adjusted income, net of tax, by MMC's average number
of shares outstanding-diluted for the relevant period. The following tables
reconcile adjusted income, net of tax to GAAP income from continuing
operations and adjusted EPS to GAAP EPS for the three and twelve months ended
December 31, 2020 and 2019. The information presented below represents the
actual as reported results for the three and twelve month periods ended
December 31, 2020 and 2019. Results for the twelve months ended December 31,
2019 do not include JLT's results of operations for the period January 1, 2019
through March 31, 2019.
                                                                       Three Months Ended                                      Three Months Ended                                  
                                                                       
December 31, 2020                                      
December 31, 2019                                  
                                                                       Amount                              Adjusted            Amount                              Adjusted        
                                                                                                           
EPS                                                    
EPS            
 Net income before non-controlling interests, as reported                               $   379                                                 $   396                            
 Less: Non-controlling interest, net of tax                                             5                                                       5                                  
 Subtotal                                                                               $   374            $    0.73                            $   391            $    0.76       
 Operating income adjustments                                          $   284                                                 $   264                                             
 Investments adjustment (a)                                            (14      )                                              —                                                   
 Pension settlement adjustment/charge (b)                              3                                                       9                                                   
 Impact of income taxes on above items                                 (35      )                                              (54      )                                          
                                                                                        238                0.46                                 219                0.43            
 Adjusted income, net of tax                                                            $   612            $    1.19                            $   610            $    1.19       
                                                                                                                                                                                   
                                                                       Twelve Months Ended                                     Twelve Months Ended                                 
                                                                       
December 31, 2020                                      
December 31, 2019                                  
                                                                       Amount                              Adjusted            Amount                              Adjusted        
                                                                                                           
EPS                                                    
EPS            
 Net income before non-controlling interests, as reported                               $   2,046                                               $   1,773                          
 Less: Non-controlling interest, net of tax                                             30                                                      31                                 
 Subtotal                                                                               $   2,016          $    3.94                            $   1,742          $    3.41       
 Operating income adjustments                                          $   578                                                 $   674                                             
 Investments adjustment (a)                                            28                                                      (10      )                                          
 Pension settlement adjustment/charge (b)                              3                                                       7                                                   
 Change in fair value of acquisition related derivative contracts (c)  —                                                       8                                                   
 Financing costs (d)                                                   —                                                       53                                                  
 Interest on funds held in escrow (e)                                  —                                                       (25      )                                          
 Early extinguishment of debt                                          —                                                       32                                                  
 Impact of income taxes on above items                                 (85      )                                              (99      )                                          
                                                                                        524                1.03                                 640                1.25            
 Adjusted income, net of tax                                                            $   2,540          $    4.97                            $   2,382          $    4.66       

 (a) Represents mark-to-market gains of $14 million for the three months ended    
 December 31, 2020, primarily related to the Company’s investment in              
 Alexander Forbes (“AF”).                                                         
 The investment adjustment for the twelve months ended December 31, 2020          
 primarily relates to AF, and includes mark to market gains and losses, as well   
 as a loss on the sale of AF shares in June 2020.                                 
 (b) Pension settlement charge resulting from lump sum settlements elected by     
 participants. Recognition of these payments as a partial settlement was          
 required because in each respective plan the lump sum payments exceeded the      
 total of interest and service cost for the year.                                 
 (c) Reflects the change in fair value of derivatives related to the JLT          
 acquisition.                                                                     
 (d) Reflects interest expense on debt issuances and amortization of bridge       
 financing fees related to the acquisition of JLT (prior to April 1, 2019).       
 (e) Interest income earned on funds held in escrow related to the JLT            
 acquisition (prior to April 1, 2019).                                            

 Marsh & McLennan Companies, Inc.                                                                                                    
 Supplemental Information                                                                                                            
 Three and Twelve Months Ended December 31                                                                                           
 (Millions) (Unaudited)                                                                                                              
                                                                                                                                     
                                                 Three Months Ended                         Twelve Months Ended                      
                                                 
December 31,                              
December 31,                            
                                                 2020                  2019                 2020                   2019              
 Consolidated                                                                                                                        
 Compensation and Benefits                       $    2,650            $    2,478           $    10,129            $    9,734        
 Other operating expenses                        1,195                 1,194                4,029                  4,241             
 Total Expenses                                  $    3,845            $    3,672           $    14,158            $    13,975       
                                                                                                                                     
 Depreciation and amortization expense           $    108              $    88              $    390               $    333          
 Identified intangible amortization expense      86                    79                   351                    314               
 Total                                           $    194              $    167             $    741               $    647          
                                                                                                                                     
 Stock option expense                            $    3                $    3               $    28                $    26           
                                                                                                                                     
 Risk and Insurance Services                                                                                                         
 Compensation and Benefits                       $    1,456            $    1,358           $    5,690             $    5,370        
 Other operating expenses                        613                   673                  2,301                  2,396             
 Total Expenses                                  $    2,069            $    2,031           $    7,991             $    7,766        
                                                                                                                                     
 Depreciation and amortization expense           $    62               $    42              $    208               $    156          
 Identified intangible amortization expense      70                    66                   292                    260               
 Total                                           $    132              $    108             $    500               $    416          
                                                                                                                                     
 Consulting                                                                                                                          
 Compensation and Benefits                       $    1,084            $    1,002           $    3,995             $    3,934        
 Other operating expenses                        639                   547                  1,987                  1,999             
 Total Expenses                                  $    1,723            $    1,549           $    5,982             $    5,933        
                                                                                                                                     
 Depreciation and amortization expense           $    29               $    27              $    115               $    102          
 Identified intangible amortization expense      16                    13                   59                     54                
 Total                                           $    45               $    40              $    174               $    156          


The Company acquired JLT on April 1, 2019 and JLT's results are included in
the Company's consolidated results of operations from that date.
 Marsh & McLennan Companies, Inc.                                                                              
 Consolidated Balance Sheets                                                                                   
 (Millions) (Unaudited)                                                                                        
                                                                                                               
                                                               December 31,              December 31,          
                                                               
2020                     
2019                 
 ASSETS                                                                                                        
 Current assets:                                                                                               
 Cash and cash equivalents                                     $      2,089              $      1,155          
 Net receivables                                               5,287                     5,236                 
 Other current assets                                          740                       677                   
 Total current assets                                          8,116                     7,068                 
                                                                                                               
 Goodwill and intangible assets                                18,216                    17,445                
 Fixed assets, net                                             856                       858                   
 Pension related assets                                        1,768                     1,632                 
 Right of use assets                                           1,894                     1,921                 
 Deferred tax assets                                           722                       676                   
 Other assets                                                  1,458                     1,757                 
 TOTAL ASSETS                                                  $      33,030             $      31,357         
                                                                                                               
 LIABILITIES AND EQUITY                                                                                        
 Current liabilities:                                                                                          
 Short-term debt                                               $      517                $      1,215          
 Accounts payable and accrued liabilities                      3,050                     2,746                 
 Accrued compensation and employee benefits                    2,400                     2,197                 
 Current lease liabilities                                     342                       342                   
 Accrued income taxes                                          208                       179                   
 Total current liabilities                                     6,517                     6,679                 
                                                                                                               
 Fiduciary liabilities                                         8,585                     7,344                 
 Less - cash and investments held in a fiduciary capacity      (8,585         )          (7,344         )      
                                                               —                         —                     
 Long-term debt                                                10,796                    10,741                
 Pension, post-retirement and post-employment benefits         2,662                     2,336                 
 Long-term lease liabilities                                   1,924                     1,926                 
 Liabilities for errors and omissions                          366                       335                   
 Other liabilities                                             1,505                     1,397                 
                                                                                                               
 Total equity                                                  9,260                     7,943                 
 TOTAL LIABILITIES AND EQUITY                                  $      33,030             $      31,357         

 Marsh & McLennan Companies, Inc.                                                                                                    
 Consolidated Statements of Cash Flows                                                                                               
 (Millions) (Unaudited)                                                                                                              
                                                                                                                                     
                                                                                   For the Years Ended December 31,                  
                                                                                          2020                  2019                 
 Operating cash flows:                                                                                                               
 Net income before non-controlling interests                                       $      2,046                 $      1,773         
 Adjustments to reconcile net income to cash provided by operations:                                                                 
 Depreciation and amortization                                                            741                   647                  
 Non cash lease expense                                                                   355                   315                  
 Charge for early extinguishment of debt                                                  —                     32                   
 Share-based compensation expense                                                         290                   252                  
 Change in fair value of acquisition-related derivative contracts and other               64                    153                  
                                                                                                                                     
 Changes in Assets and Liabilities:                                                                                                  
 Accrued compensation and employee benefits                                               207                   154                  
 Net receivables                                                                          (36     )             (130          )      
 Other changes to assets and liabilities                                                  390                   (24           )      
 Contributions to pension & other benefit plans in excess of current year                 (356    )             (369          )      
 expense/credit                                                                                                                      
 Operating lease liabilities                                                              (342    )             (327          )      
 Effect of exchange rate changes                                                          23                    (115          )      
 Net cash provided by operations                                                          3,382                 2,361                
 Financing cash flows:                                                                                                               
 Purchase of treasury shares                                                              —                     (485          )      
 Net borrowings from term-loan and credit facilities                                      1,000                 300                  
 Proceeds from issuance of debt                                                           737                   6,459                
 Repayments of debt                                                                       (2,515  )             (1,064        )      
 Payments for early extinguishment of debt                                                —                     (585          )      
 Acquisition-related derivative payments                                                  —                     (337          )      
 Net issuance of common stock from treasury shares                                        —                     69                   
 Net distributions from non-controlling interests and deferred/contingent                 (159    )             (161          )      
 consideration                                                                                                                       
 Dividends paid                                                                           (943    )             (890          )      
 Net cash (used for) provided by financing activities                                     (1,880  )             3,306                
 Investing cash flows:                                                                                                               
 Capital expenditures                                                                     (348    )             (421          )      
 Net sales of long-term investments and other                                             104                   26                   
 Dispositions                                                                             98                    229                  
 Acquisitions                                                                             (668    )             (5,505        )      
 Net cash used for investing activities                                                   (814    )             (5,671        )      
 Effect of exchange rate changes on cash and cash equivalents                             246                   93                   
 Increase in cash and cash equivalents                                                    934                   89                   
 Cash and cash equivalents at beginning of period                                         1,155                 1,066                
 Cash and cash equivalents at end of period                                        $      2,089                 $      1,155         


Marsh & McLennan Companies, Inc.

Reconciliation of Non-GAAP Measures - 2019 Revenue Including JLT

Twelve Months Ended December 31, 2019

(Millions) (Unaudited)

On April 1, 2019, the Company completed its previously announced acquisition
of Jardine Lloyd Thompson Group, plc. JLT's results of operations for the
twelve month period ended December 31, 2020 are included in the Company’s
results of operations for 2020. The Company's prior period 2019 results of
operations do not include JLT’s results for the three months ended March 31,
2019. Prior to being acquired by the Company, JLT operated in three segments,
Specialty, Reinsurance and Employee Benefits. As of April 1, 2019, the
historical JLT businesses were combined into MMC operations as follows: JLT
Specialty was included by geography within Marsh, JLT Reinsurance was included
within Guy Carpenter and the majority of the JLT Employee Benefits business
was included in Mercer Health and Wealth.

The JLT Transaction had a significant impact on the Company’s results of
operations in 2019. The Company believes that in addition to the change in
reported GAAP revenue, a comparison of 2020 revenue to the combined 2019
revenue of MMC and JLT would provide investors useful information about the
year-over-year results.

The table below sets forth revenue information as if the companies were
combined on January 1, 2019. Consolidated revenue in 2019 for the twelve
months ended December 31, 2019 "MMC as previously reported" does not include
JLT revenue for the period from January 1 to March 31, 2019. The "2019
Including JLT" revenue information set forth in the table below presents
revenue information as if the companies were combined on January 1, 2019 and
is not necessarily indicative of what the results would have been had we
operated the business since January 1, 2019.

The MMC revenue amounts are as previously reported by the Company in its
quarterly filings on Form 10-Q for the applicable periods. JLT 2019 revenue
information is derived using the same policies and adjustments as the "JLT
Supplemental Information - Revenue Analysis" furnished to the SEC on June 6,
2019 on Form 8-K, and includes the revenue from JLT’s aerospace business.
                                          Twelve Months Ended        
                                          
December 31, 2019         
 MMC As Previously Reported                                          
 Risk & Insurance Services                                           
 Marsh                                    $        8,014             
 Guy Carpenter                            1,480                      
 Subtotal                                 9,494                      
 Fiduciary Interest Income                105                        
 Total Risk & Insurance Services          9,599                      
 Consulting                                                          
 Mercer                                   5,021                      
 Oliver Wyman                             2,122                      
 Total Consulting                         7,143                      
 Corporate/Eliminations                   (90               )        
 Total Revenue                            $        16,652            
                                                                     
 JLT 2019                                                            
 Specialty (Marsh)                        $        232               
 Reinsurance (Guy Carpenter)              118                        
 Employee Benefits (Mercer)               73                         
 Subtotal                                 423                        
 Fiduciary Interest Income                5                          
 Total Revenue                            $        428               
                                                                     
 2019 Including JLT                                                  
 Marsh                                    $        8,246             
 Guy Carpenter                            1,598                      
 Subtotal                                 9,844                      
 Fiduciary Interest Income                110                        
 Total Risk & Insurance Services          9,954                      
 Consulting                                                          
 Mercer                                   5,094                      
 Oliver Wyman                             2,122                      
 Total Consulting                         7,216                      
 Corporate/Eliminations                   (90               )        
 Total Revenue                            $        17,080            


 



View source version on businesswire.com:
https://www.businesswire.com/news/home/20210128005576/en/
(https://www.businesswire.com/news/home/20210128005576/en/)

Media: 

Erick R. Gustafson

Marsh & McLennan Companies

+1 202 263 7788

erick.gustafson@mmc.com (mailto:erick.gustafson@mmc.com)

Investors: 

Sarah DeWitt

Marsh & McLennan Companies

+1 212 345 6750

sarah.dewitt@mmc.com (mailto:sarah.dewitt@mmc.com)


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