- Part 3: For the preceding part double click ID:nRSW9283Qb
of people, processes and supporting systems. In the Networks business, SSE has proposed significant reductions in overall cost and improvements in the standard of service
that customers can expect to receive. To achieve this, it needs to deliver major cost efficiencies and improvements in customer service. Longer term, any large-scale
adoption of smaller-scale distributed (local) generation could result in increased pressure on revenues and overheads which may adversely affect return on investment. In
the GB generation market, it will be critical to understand and adopt the latest, most efficient technologies to maximise competitiveness for revenue support payments. An
inability to do so could pose a threat to SSE's capital investment plans and threaten its position in the market as a significant electricity generator. SSE's Enterprise
business was created to integrate expertise in contracting, lighting services, utility solutions, telecoms and business relationship management, forming a new standalone
business-to business arm of SSE.The projects to deliver these business transformations are large and complex. It is vital that SSE successfully delivers these in order to
give customers the services they require whilst maintaining an efficient cost to serve. Failure to do this could result in falling sales and customer numbers due to a
lack of price competitiveness and a poor reputation for service. Poor service standards would in turn impact on revenues through foregone incentive payments as well as
damaging SSE's relationship with customers, Regulators and other key stakeholders. These projects will draw on resources from across SSE and poor management of these
resources, poor integration or inadequate scoping of project requirements and benefits could impact on business as usual activities, increase project costs and adversely
affect service standards. How does SSE mitigate it?· SSE continues to monitor and engage with both industry and the supply chain on developments in key product
areas.· SSE's Networks Division has a dedicated Future Networks team who primarily look at incremental technologies aimed at increasing the reliability and
efficiency of network assets.· SSE has created a Transformation Governance Framework. Building on the success of its Large Capital Projects Framework, this provides
a consistent process and tool-set to manage change within the organisation from first principles to benefit realisation.· SSE continues to develop the strategy
setting process to ensure it considers a wide range of possible directions for the energy sector and the products and services that it provides.
Major projects quality Pension liabilities
What is the risk?SSE continues to deliver its capital investment programme with a number of ongoing construction and IT projects nearing completion and its single biggest What is the risk?SSE operates defined benefit pension schemes. At present, in aggregate, there is an actuarial deficit between the value of the projected liabilities of these schemes and the value of the assets that they hold. The deficit can be affected by a number of factors including asset volatility, changes in bond yields, fluctuations in interest rates and inflation, and changes in the life expectancy of scheme members. An increase in the deficit may require SSE to increase the amount of cash contributions payable to these schemes, resulting in a reduction in the amount available to satisfy its other obligations or service future growth. A full update on the position of the schemes is included in note 30 to the Annual Report and Accounts. How does SSE mitigate it?· Each defined benefit scheme has a Board of Trustees which acts independently of the Group.· The schemes each have investment advisors in place who have developed road-maps with the intention of the schemes becoming fully funded (i.e. no longer reliant on SSE), within twenty years.· SSE has a Pensions Scheme Committee (PSC) chaired by SSE's Finance Director which meets quarterly. The PSC exists to ensure that SSE's approach to the management of its pension scheme obligations is fair and consistent. The PSC is attended by the Chairmen of the Southern Electric, Scottish Hydro-Electric and Scotia Gas Networks pension schemes, as well as senior company appointed trustees and managers from SSE's in-house Pensions department.
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