Italy's Banca Sella customers unable to access online accounts all week
11/04/2024 17:22
MILAN, April 11 (Reuters) - Up to three million
customers of Italy's Banca Sella and its digital bank Hype have
been unable to access their accounts online this week due to
disruption which the regional lender said was caused by an IT
update provided by Oracle ORCL.O .
Banca Sella said on Thursday the outage was not related to
cybersecurity issues and does not affect other banking services
such as the use of payment cards.
Cash transactions and payments can be made at Sella branches
which will have extended opening hours to 6 p.m. (1600 GMT)
until the incident is resolved, it added.
Banca Sella has around 1.3 million customers. Hype, which is
a joint venture with the challenger bank illimity ILTY.MI , has
around 1.7 million customers.
"Our technicians are working with Oracle, which has been the
supplier of the Sella Group's operating system for more than 20
years, to restore full functionality," Banca Sella said in an
online statement.
"Several steps have been taken, but at the moment, the
situation is still not back to normal," it added, saying it was
unable to say when full online services would be restored.
Oracle had no immediate comment.
(Reporting by Gianluca Semeraro
Editing by Keith Weir)
((gianluca.semeraro@tr.com; +39 06 80 307 741;))