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REG - Royal Bk Scot.Grp. - Half Yearly Report - Part 2 <Origin Href="QuoteRef">RBS.L</Origin> - Part 2

- Part 2: For the preceding part double click  ID:nRSA9699Na 

Fees and commissions receivable                                                                                             
 - payment services                                     647              688                     325      322       355      
 - credit and debit card fees                           500              529                     245      255       275      
 - lending (credit facilities)                          703              698                     371      332       345      
 - brokerage                                            207              252                     102      105       143      
 - investment management                                206              210                     100      106       97       
 - trade finance                                        138              153                     71       67        75       
 - other                                                204              178                     100      104       102      
                                                                                                                             
                                                        2,605            2,708                   1,314    1,291     1,392    
 Fees and commissions payable                           (487)            (460)                   (251)    (236)     (250)    
                                                                                                                             
 Net fees and commissions                               2,118            2,248                   1,063    1,055     1,142    
                                                                                                                             
 Foreign exchange                                       420              450                     202      218       255      
 Interest rate                                          672              402                     424      248       203      
 Credit                                                 397              880                     41       356       328      
 Own credit adjustments                                 11               175                     (84)     95        76       
 Other                                                  (7)              157                     (42)     35        87       
                                                                                                                             
 Income from trading activities                         1,493            2,064                   541      952       949      
                                                                                                                             
 Gain on redemption of own debt                         20               191                     -        20        242      
                                                                                                                             
 Operating lease and other rental income                178              256                     87       91        118      
 Own credit adjustments                                 (62)             201                     (106)    44        51       
 Other changes in the fair value of financial assets                                                                         
 and liabilities designated as at fair value through                                                                         
 profit or loss and related derivatives                 29               29                      9        20        17       
 Changes in fair value of investment properties         (43)             (16)                    (31)     (12)      (7)      
 Profit on sale of:                                                                                                          
 - securities                                           343              572                     132      211       419      
 - property, plant and equipment                        40               23                      16       24        5        
 - subsidiaries, networks and associates                363              18                      171      192       24       
 Dividend income                                        30               35                      17       13        21       
 Share of results of associates                         55               204                     28       27        27       
 Other income                                           103              10                      22       81        45       
                                                                                                                             
 Other operating income                                 1,036            1,332                   345      691       720      
 
 
Notes 
 
3. Analysis of income, expenses and impairment losses(continued) 
 
                                        Half year ended           Quarter ended  
                                        30 June          30 June                 30 June  31 March  30 June  
 2014                                   2013                      2014           2014     2013      
                                        £m               £m                      £m       £m        £m       
                                                                                                             
 Total non-interest income              4,667            5,835                   1,949    2,718     3,053    
                                                                                                             
 Total income                           10,160           11,272                  4,747    5,413     5,820    
                                                                                                             
 Staff costs                            (3,536)          (3,727)                 (1,845)  (1,691)   (1,840)  
 Premises and equipment                 (1,275)          (1,104)                 (622)    (653)     (548)    
 Other (1)                              (1,662)          (2,181)                 (951)    (711)     (1,418)  
                                                                                                             
 Administrative expenses                (6,473)          (7,012)                 (3,418)  (3,055)   (3,806)  
 Depreciation and amortisation          (554)            (736)                   (282)    (272)     (349)    
 Write down of goodwill                 (130)            -                       (130)    -         -        
 Write down of other intangible assets  (82)             -                       -        (82)      -        
                                                                                                             
 Operating expenses                     (7,239)          (7,748)                 (3,830)  (3,409)   (4,155)  
                                                                                                             
 Loan impairment losses/(recoveries)    271              2,161                   (89)     360       1,125    
 Securities                             (2)              (11)                    (4)      2         (8)      
                                                                                                             
 Impairment losses/(recoveries)         269              2,150                   (93)     362       1,117    
 
 
Note: 
 
 (1)  Includes Payment Protection Insurance costs, Interest Rate Hedging Products redress and related costs and regulatory and legal actions costs - see below for further details.  
 
 
Payment Protection Insurance (PPI) 
 
An additional charge of £150 million has been recognised for PPI in Q2 2014 (Q1 2014 - nil; Q2 2013 - £185 million) as a
result of higher customer response rates and higher average redress costs. The cumulative charge in respect of PPI is £3.2
billion, of which £2.6 billion (82%) in redress and expenses had been utilised by 30 June 2014. Of the £3.2 billion
cumulative charge, £2.9 billion relates to redress and £0.3 billion to administrative expenses. 
 
                                                                                                  
                             Half year ended           Quarter ended  
                             30 June          30 June                 30 June  31 March  30 June  
 2014                        2013                      2014           2014     2013      
                             £m               £m                      £m       £m        £m       
                                                                                                  
 At beginning of period      926              895                     708      926       705      
 Charge to income statement  150              185                     150      -         185      
 Utilisations                (490)            (376)                   (272)    (218)     (186)    
                                                                                                  
 At end of period            586              704                     586      708       704      
 
 
The remaining provision provides coverage for approximately seven months for redress and administrative expenses, based on
the current average monthly utilisation. 
 
Notes 
 
3. Analysis of income, expenses and impairment losses (continued) 
 
The table below shows the sensitivity of the provision to changes in the principal assumptions (all other assumptions
remaining the same). 
 
                                                                         Sensitivity           
                                    Actual to date  Current  assumption  Change in assumption  Consequential change in  provision  
 Assumption                         %               £m                   
                                                                                                                                   
 Past business review take up rate  47%             52%                  +/-5                  +/-56                               
 Uphold rate (1)                    89%             88%                  +/-5                  +/-17                               
 Average redress                    £1,741          £1,722               +/-5                  +/-15                               
 
 
Note: 
 
 (1)  Uphold rate excludes claims where no PPI policy was held.  
 
 
Interest that will be payable on successful complaints has been included in the provision as has the estimated cost to the
Group of administering the redress process. The Group expects the majority of the cash outflows associated with this
provision to have occurred by the end of 2014. There are uncertainties as to the eventual cost of redress which will depend
on actual complaint volumes, take up and uphold rates and average redress costs. Assumptions relating to these are
inherently uncertain and the ultimate financial impact may be different than the amount provided. The Group will continue
to monitor the position closely and refresh its assumptions. 
 
Interest Rate Hedging Products (IRHP) redress and related costs 
 
Following an industry-wide review conducted in conjunction with the Financial Services Authority (now being dealt with by
the Financial Conduct Authority (FCA)), the Group agreed to provide redress to customers in relation to certain interest
rate hedging products sold to small and medium-sized businesses classified as retail clients under FSA rules. An additional
charge of £100 million has been recognised in Q2 2014 (Q1 2014 and Q2 2013 - nil), principally reflecting the marginal
increase in our redress experience compared to expectations. We have now agreed outcomes with the independent reviewer
relating to over 95% of cases. A cumulative charge of £1.4 billion has been recognised, of which £1.1 billion relates to
redress and £0.3 billion relates to administrative expenses. 
 
                             Half year ended           Quarter ended  
                             30 June          30 June                 30 June  31 March  30 June  
 2014                        2013                      2014           2014     2013      
                             £m               £m                      £m       £m        £m       
                                                                                                  
 At beginning of period      1,077            676                     878      1,077     702      
 Charge to income statement  100              50                      100      -         -        
 Utilisations                (417)            (56)                    (218)    (199)     (32)     
                                                                                                  
 At end of period            760              670                     760      878       670      
 
 
Notes 
 
3. Analysis of income, expenses and impairment losses (continued) 
 
The Group is progressing with its review of sales of IRHP and providing basic redress to all customers who are entitled to
it. Customers may also be entitled to be compensated for any consequential losses they may have suffered. The Group is not
able to measure reliably any liability it may have and has accordingly not made any provision. Customers will receive
redress monies without having to wait for the assessment of any additional consequential loss claims which are outside the
allowance for such claims included in the 8% interest on redress due. 
 
The Group continues to monitor the level of provision given the uncertainties over the number of transactions that will
qualify for redress and the nature and cost of that redress. 
 
Regulatory and legal actions 
 
The Group is party to certain legal proceedings and regulatory investigations and continues to co-operate with a number of
regulators. All such matters are periodically reassessed with the assistance of external professional advisers, where
appropriate, to determine the likelihood of the Group incurring a liability and to evaluate the extent to which a reliable
estimate of any liability can be made. No additional charge has been booked in 2014 (Q2 2013 - £385 million). A charge of
£1,910 million in Q4 2013 was primarily in respect of matters related to mortgage-backed securities and securities related
litigation following recent third party litigation settlements and regulatory decisions. 
 
4. Pensions 
 
Pension costs for the half year ended 30 June 2014 amounted to £281 million (H1 2013 - £297 million; Q2 2014 - £138
million; Q1 2014 - £143 million and Q2 2013 - £149 million). Defined benefit schemes' charges are based on the actuarially
determined pension cost rates at 31 December 2013. 
 
In May 2014, the triennial funding valuation of The Royal Bank of Scotland Group Pension Fund was agreed which showed that
the value of the liabilities exceeded the value of assets by £5.6 billion at 31 March 2013, a ratio of 82%. To eliminate
this deficit, RBS will pay annual contributions of £650 million from 2014 to 2016 and £450 million (indexed in line with
inflation) from 2017 to 2023. These contributions are in addition to regular annual contributions of approximately £270
million in respect of the ongoing accrual of benefits as well as contributions to meet the expenses of running the scheme. 
 
Notes 
 
5. Loan impairment provisions and REIL 
 
Loan impairments 
 
Operating profit is stated after charging loan impairment losses of £271 million (H1 2013 - £2,161 million). The balance
sheet loan impairment provisions decreased in the half year ended 30 June 2014 from £25,216 million to £22,446 million and
the movements thereon were: 
 
                                                     Half year ended  
                                                     30 June 2014              30 June 2013  
                                                     RBS                                               RBS excl.                   
 excl. RCR                                           RCR              Total    Non-Core      Non-Core  Total      
                                                     £m               £m       £m                      £m         £m      £m       
                                                                                                                                   
 At beginning of period (1)                          8,716            16,500   25,216                  10,062     11,188  21,250   
 Currency translation and other adjustments          (118)            (395)    (513)                   207        341     548      
 Amounts written-off                                 (868)            (1,619)  (2,487)                 (1,155)    (968)   (2,123)  
 Recoveries of amounts previously written-off        84               14       98                      90         31      121      
 Charge to income statement                                                                                                        
 - continuing operations                             290              (19)     271                     1,258      903     2,161    
 Unwind of discount (recognised in interest income)  (63)             (76)     (139)                   (104)      (100)   (204)    
                                                                                                                                   
 At end of period                                    8,041            14,405   22,446                  10,358     11,395  21,753   
 
 
                                   Quarter ended  
                                   30 June 2014           31 March 2014        30 June 2013  
                                   RBS                                         RBS                                     RBS excl.  Non-            
 excl. RCR                         RCR            Total   excl. RCR      RCR   Total         Non-Core  Core     Total  
                                   £m             £m      £m                   £m            £m        £m              £m         £m      £m      
                                                                                                                                                  
 At beginning of period (1)        8,516          15,719  24,235               8,716         16,500    25,216          10,266     11,228  21,494  
 Currency translation and other                                                                                                                   
 adjustments                       (75)           (333)   (408)                (43)          (62)      (105)           71         75      146     
 Amounts written-off               (447)          (827)   (1,274)              (421)         (792)     (1,213)         (626)      (341)   (967)   
 Recoveries of amounts previously                                                                                                                 
 written-off                       43             3       46                   41            11        52              41         15      56      
 Charge to income statement                                                                                                                       
 - continuing operations           36             (125)   (89)                 254           106       360             659        466     1,125   
 Unwind of discount                                                                                                                               
 (recognised in interest income)   (32)           (32)    (64)           (31)  (44)          (75)               (53)   (48)       (101)   
                                                                                                                                                  
 At end of period                  8,041          14,405  22,446               8,516         15,719    24,235          10,358     11,395  21,753  
 
 
Note: 
 
 (1)  As a result of the creation of RCR on 1 January 2014, £855 million of provisions were transferred from Non-Core to the original donating divisions and £16,500 million of provisions were transferred to RCR, £12,984 million from Non-Core and £3,516 million from other divisions.  
 
 
Provisions at 30 June 2014 include £50 million in respect of loans and advances to banks (31 March 2014 - £62 million; 31
December 2013 - £63 million; 30 June 2013 - £83 million). 
 
Notes 
 
5. Loan impairment provisions and REIL (continued) 
 
Risk elements in lending 
 
Risk elements in lending (REIL) comprises impaired loans and accruing loans past due 90 days or more as to principal or
interest. Impaired loans are all loans (including loans subject to forbearance) for which an impairment provision has been
established; for collectively assessed loans, impairment loss provisions are not allocated to individual loans and the
entire portfolio is included in impaired loans. Accruing loans past due 90 days or more comprise loans past due 90 days
where no impairment loss is expected and those awaiting individual assessment. A latent provision is established for the
latter. 
 
REIL decreased by £5,311 million in the half year ended 30 June 2014 to £34,081 million and the movements thereon were: 
 
                                             Half year ended  
                                             30 June 2014              30 June 2013  
                                             RBS                                               RBS excl.                    
 excl. RCR                                   RCR              Total    Non-Core      Non-Core  Total      
                                             £m               £m       £m                      £m         £m       £m       
                                                                                                                            
 At beginning of period (1)                  15,276           24,116   39,392                  19,766     21,374   41,140   
 Currency translation and other adjustments  (167)            (658)    (825)                   458        642      1,100    
 Additions                                   2,273            1,887    4,160                   4,878      1,978    6,856    
 Transfers (2)                               (121)            52       (69)                    292        (4)      288      
 Transfer to performing book                 (111)            (74)     (185)                   (55)       (25)     (80)     
 Repayments and disposals                    (2,629)          (3,276)  (5,905)                 (2,858)    (2,140)  (4,998)  
 Amounts written-off                         (868)            (1,619)  (2,487)                 (1,155)    (968)    (2,123)  
                                                                                                                            
 At end of period                            13,653           20,428   34,081                  21,326     20,857   42,183   
 
 
                              Quarter ended  
                              30 June 2014            31 March 2014       30 June 2013  
                              RBS                                         RBS                                      RBS excl.                   
 excl. RCR                    RCR            Total    excl. RCR      RCR  Total         Non-Core  Non-Core  Total  
                              £m             £m       £m                  £m            £m        £m               £m         £m      £m       
                                                                                                                                               
 At beginning of period (1)   14,351         23,002   37,353              15,276        24,116    39,392           20,286     20,756  41,042   
 Currency translation and                                                                                                                      
 other adjustments            (102)          (560)    (662)               (65)          (98)      (163)            82         114     196      
 Additions                    810            564      1,374               1,463         1,323     2,786            2,781      1,039   3,820    
 Transfers (2)                (65)           36       (29)                (56)          16        (40)             203        (35)    168      
 Transfer to performing book  (8)            (71)     (79)                (103)         (3)       (106)            (14)       8       (6)      
 Repayments and disposals     (886)          (1,716)  (2,602)             (1,743)       (1,560)   (3,303)          (1,386)    (684)   (2,070)  
 Amounts written-off          (447)          (827)    (1,274)             (421)         (792)     (1,213)          (626)      (341)   (967)    
                                                                                                                                               
 At end of period             13,653         20,428   34,081              14,351        23,002    37,353           21,326     20,857  42,183   
 
 
Notes: 
 
 (1)  As a result of the creation of RCR on 1 January 2014, £1,328 million of REIL were transferred from Non-Core to the original donating divisions and £24,116 million of REIL were transferred to RCR, £17,686 million from Non-Core and £6,430 million from other divisions.  
 (2)  Represents transfers between REIL and potential problem loans.                                                                                                                                                                                                              
 
 
Provision coverage of REIL was 66% at 30 June 2014 (31 March 2014 - 65%; 31 December 2013 - 64%; 30 June 2013 - 52%). 
 
Refer to Appendix 1 for analyses of loan impairments and REIL by segment, sector and geographical region. 
 
Notes 
 
6. Tax 
 
The actual tax charge differs from the expected tax charge computed by applying the standard UK corporation tax rate of
21.5% (2013 - 23.25%). 
 
                                                    Half year ended           Quarter ended  
                                                    30 June          30 June                 30 June  31 March  30 June  
 2014                                               2013                      2014           2014     2013      
                                                    £m               £m                      £m       £m        £m       
                                                                                                                         
 Profit before tax                                  2,652            1,374                   1,010    1,642     548      
                                                                                                                         
 Expected tax charge                                (570)            (319)                   (217)    (353)     (127)    
 Losses in year where no deferred tax                                                                                    
 asset recognised                                   (22)             (116)                   (9)      (13)      (44)     
 Foreign profits taxed at other rates               (87)             (120)                   (30)     (57)      (32)     
 Unrecognised timing differences                    13               (12)                    9        4         (15)     
 Non-deductible goodwill impairment                 (28)             -                       (28)     -         -        
 Items not allowed for tax                                                                                               
 - losses on disposals and write-downs              (5)              -                       (5)      -         -        
 - UK bank levy                                     (30)             (29)                    (11)     (19)      (9)      
 - regulatory and legal actions                     -                (90)                    -        -         (90)     
 - employee share schemes                           (5)              (14)                    (2)      (3)       (7)      
 - other disallowable items                         (64)             (82)                    (39)     (25)      (45)     
 Non-taxable items                                                                                                       
 - gain on sale of Direct Line Insurance Group      41               -                       -        41        -        
 - other non-taxable items                          13               86                      (1)      14        31       
 Taxable foreign exchange movements                 4                (2)                     3        1         (4)      
 Losses brought forward and utilised                45               27                      9        36        22       
 Reduction in carrying value of deferred tax asset                                                                       
 in respect of losses in US                         (76)             -                       (76)     -         -        
 Adjustments in respect of prior periods            38               (7)                     26       12        (8)      
                                                                                                                         
 Actual tax charge                                  (733)            (678)                   (371)    (362)     (328)    
 
 
At 30 June 2014, the Group has recognised a deferred tax asset of £3,107 million (31 March 2014 - £3,289 million; 31
December 2013 - £3,478 million) and a deferred tax liability of £605 million (31 March 2014 - £583 million; 31 December
2013 - £507 million). These include amounts recognised in respect of UK trading losses of £2,135 million (31 March 2014 -
£2,240 million; 31 December 2013 - £2,411 million). Under UK tax legislation, these UK losses can be carried forward
indefinitely to be utilised against profits arising in the future. The Group has considered the carrying value of this
asset as at 30 June 2014 and concluded that it is recoverable based on future profit projections. 
 
Notes 
 
 7. Profit/(loss) attributable to non-controlling interests                                                    
                                                                                                                                  
                                                             Half year ended           Quarter ended  
                                                             30 June          30 June                 30 June  31 March  30 June  
 2014                                                        2013                      2014           2014     2013      
                                                             £m               £m                      £m       £m        £m       
                                                                                                                                  
 RBS Sempra Commodities JV                                   -                (2)                     -        -         -        
 RFS Holdings BV Consortium Members                          38               113                     21       17        -        
 Direct Line Group                                           -                19                      -        -         -        
 Other                                                       4                (13)                    2        2         (14)     
                                                                                                                                  
 Profit/(loss) attributable to non-controlling interests     42               117                     23       19        (14)     
 
 
8. Dividends 
 
Dividends paid to preference shareholders and paid-in equity holders, and the dividend on the Dividend Access Share are as
follows: 
 
                                                          Half year ended           Quarter ended  
                                                          30 June          30 June                 30 June  31 March  30 June  
 2014                                                     2013                      2014           2014     2013      
                                                          £m               £m                      £m       £m        £m       
                                                                                                                               
 Preference shareholders                                                                                                       
 Non-cumulative preference shares of US$0.01              105              116                     40       65        45       
 Non-cumulative preference shares of E0.01                34               35                      34       -         35       
 Non-cumulative preference shares of £1                   1                1                       1        -         1        
                                                                                                                               
 Paid-in equity holders                                                                                                        
 Interest on securities classified as equity, net of tax  27               30                      17       10        20       
                                                                                                                               
 Dividend Access Share dividend                           320              -                       320      -         -        
                                                                                                                               
                                                          487              182                     412      75        101      
 
 
The Group has resumed payments on all discretionary non-equity capital instruments following the end of the European
Commission ban in 2012 for RBS and 2013 for RBS N.V. Future coupons and dividends on hybrid capital instruments will only
be paid subject to, and in accordance with, the terms of the relevant instruments. 
 
The Board has decided to continue partially neutralising the Common Equity Tier 1 impact of Group hybrid capital
instruments. It is expected that £300 million of new equity will be issued during the course of 2014 to achieve this aim,
of which £100 million was issued in May 2014 and a further £51 million in July 2014. 
 
Following approval of the DAS Retirement Agreement by independent shareholders at a General Meeting in June 2014, provision
has been made for the DAS retirement initial dividend of £320 million. 
 
Notes 
 
9. Earnings per ordinary and equivalent B share 
 
At a General Meeting on 25 June 2014, the Company's independent shareholders approved an agreement between RBS and Her
Majesty's Treasury for the retirement of the Dividend Access Share (the DAS retirement agreement). 
 
Prior to the DAS retirement agreement, the DAS was entitled to a dividend amounting to the greater of 7% of the aggregate
issue price of B shares and 250% of the ordinary dividend rate multiplied by the number of B shares issued, less any
dividends paid on the B shares and on ordinary shares issued on their conversion. When calculating earnings per share, IFRS
requires profit or loss to be allocated to participating equity instruments as if all of the profit or loss for the period
had been distributed. Consequently, earnings for all periods presented ending on or before 31 March 2014 are allocated
solely to the dividend access share and earnings per ordinary and equivalent B share are nil for all periods. Adjusted
earnings per ordinary and equivalent B share excludes the rights of the dividend access share for periods prior to 25 June
2014 and has been calculated on the basis tabulated on the following page. 
 
After the DAS retirement agreement came into effect, once RBS has paid dividends on the DAS totalling £1.5 billion (subject
to increases after 1 January 2016), the DAS will lose its preferential dividend rights and will become a single B share.
The dividends are payable at the discretion of the directors. The first DAS dividend of £320 million payable within 45
business days of approval of the agreement, has been recognised as a liability at 30 June 2014. Unpaid DAS dividends will
be subject to an increase of 5% per annum from 1 January 2016 and an increase of 10% per annum from 1 January 2021. 
 
These changes to the DAS agreement have re-characterised the DAS such that it is no longer a participating share; it is
only entitled to total dividends of £1.5 billion, subject to increases after 1 January 2016. Consequently earnings per
share for periods ended after 25 June 2014 only reflect DAS dividends recognised before the end of a reporting period; this
amounted to £320 million in respect of the half year and quarter ended 30 June 2014. Dividends can be paid on ordinary and
B shares only once the total remaining amount of retirement dividend of £1,180 million, subject to increases as above, has
been paid. 
 
Notes 
 
9. Earnings per ordinary and equivalent B share (continued) 
 
                                                            Half year ended           Quarter ended  
                                                            30 June          30 June                 30 June  31 March  30 June  
 2014                                                       2013*                     2014           2014     2013*     
                                                                                                                                 
 Earnings                                                                                                                        
 Profit from continuing operations attributable                                                                                  
 to ordinary and B shareholders (£m)                        1,408            425                     215      1,193     140      
 Profit from discontinued operations attributable to                                                                             
 ordinary and B shareholders (£m)                           17               110                     15       2         2        
                                                                                                                                 
 Profit attributable to ordinary and B shareholders (£m)    1,425            535                     230      1,195     142      
                                                                                                                                 
 Ordinary shares outstanding during the period (millions)   6,208            6,052                   6,235    6,181     6,073    
 Equivalent B shares in issue during the period (millions)  5,100            5,100                   5,100    5,100     5,100    
                                                                                                                                 
 Weighted average number of ordinary                                                                                             
 shares and equivalent B shares outstanding                                                                                      
 during the period (millions)                               11,308           11,152                  11,335   11,281    11,173   
 Effect of dilutive share options and convertible                                                                                
 securities (millions)                                      97               114                     89       110       114      
                                                                                                                                 
 Diluted weighted average number of ordinary                                                                                     
 shares and equivalent B shares outstanding                                                                                      
 during the period (millions)                               11,405           11,266                  11,424   11,391    11,287   
 Basic and diluted earnings/(loss) per ordinary and                                                                              
 equivalent B share (EPS)                                                                                                        
 Basic EPS from continuing operations                       12.5p            -                       1.9p     -         -        
 Earnings allocated to DAS                                  -                3.8p                    -        10.6p     1.2p     
 Own credit adjustments                                     0.4p             (2.6p)                  1.3p     (0.9p)    (0.8p)   
 Gain on redemption of own debt                             (0.2p)           (1.7p)                  -        (0.2p)    (2.1p)   
 Write-down of goodwill                                     1.1p             -                       1.1p     -         -        
 Strategic disposals                                        (1.7p)           -                       -        (1.7p)    (0.1p)   
                                                                                                                                 
 Adjusted EPS from continuing operations                    12.1p            (0.5p)                  4.3p     7.8p      (1.8p)   
 Basic EPS from discontinued operations                     0.2p             -                       0.1p     -         -        
 Earnings allocated to DAS                                  -                1.0p                    -        -         -        
                                                                                                                                 
 Adjusted EPS from discontinued operations                  0.2p             1.0p                    0.1p     -         -        
 
 
* Basic EPS for the half year and quarter ended 30 June 2013 have been restated to reflect the terms of the DAS. 
 
Notes: 
 
 (1)  Diluted EPS from continuing operations in the half year ended 30 June 2014 and the quarter ended 30 June 2014 were 0.1p lower than basic EPS.  
 (2)  Adjusted EPS has been restated to reflect the change in presentation of one-off and other items set out on page 10.                            
 
 
Notes 
 
10. Segmental analysis 
 
On 27 February 2014, RBS announced the reorganisation of the previously reported operating divisions into three
franchises: 
 
 ●  Personal & Business Banking (PBB), comprising two reportable segments, UK Personal & Business Banking, including Williams & Glyn, (UK PBB) and Ulster Bank.  
                                                                                                                                                                 
 ●  Commercial & Private Banking (CPB), comprising two reportable segments, Commercial Banking and Private Banking.                                              
                                                                                                                                                                 
 ●  Corporate & Institutional Banking (CIB); a single reportable segment.                                                                                        
 
 
RBS Capital Resolution (RCR) was established with effect from 1 January 2014 by the transfer of capital intensive and
higher risk assets from existing divisions. Non-Core was dissolved on 31 December 2013. No business lines moved to RCR and
so comparative data has not been restated. 
 
RBS will continue to manage and report Citizens Financial Group (CFG) and RBS Capital Resolution (RCR) separately until
disposal or wind-down. Residual unallocated costs will continue to be reported within central items. 
 
As part of its internal reorganisation, RBS has also centralised all services and functions. The costs relating to Services
and Functions previously reported as direct expenses in the divisions are now reallocated to businesses using appropriate
drivers and reported as indirect expenses in the segmental income statements. 
 
In addition, a number of previously reported reconciling items (Payment Protection Insurance costs, Interest Rate Hedging
Products redress and related costs, regulatory and legal actions, restructuring costs, amortisation of purchased intangible
assets and bank levy) have now been allocated to the reportable segments. 
 
Refer to 'Presentation of information' on pages 9 and 10 for further details. Comparatives have been restated accordingly. 
 
Analysis of operating profit 
 
The following tables provide a segmental analysis of operating profit/(loss) by main income statement captions. The
segmental income statements on pages 24 to 68reflect certain presentational reallocations as described in the notes below.
These do not affect the overall operating profit. 
 
Notes 
 
10. Segmental analysis (continued) 
 
Analysis of operating profit(continued) 
 
                                                                                                   
                                    Net       Non-                           Impairment            
 interest                           interest  Total   Operating  (losses)/   Operating      
 income                             income    income  expenses   recoveries  profit/(loss)  
 Half year ended 30 June 2014       £m        £m      £m         £m          £m             £m     
                                                                                                   
 UK Personal & Business Banking     2,276     686     2,962      (1,820)     (148)          994    
 Ulster Bank                        323       89      412        (300)       (57)           55     
                                                                                                   
 Personal & Business Banking        2,599     775     3,374      (2,120)     (205)          1,049  
                                                                                                   
 Commercial Banking                 999       569     1,568      (902)       (31)           635    
 Private Banking                    344       201     545        (400)       -              145    
                                                                                                   
 Commercial & Private Banking       1,343     770     2,113      (1,302)     (31)           780    
                                                                                                   
 Corporate & Institutional Banking  365       2,062   2,427      (2,158)     39             308    
 Central items                      203       146     349        (270)       12             91     
 Citizens Financial Group           987       620     1,607      (1,082)     (104)          421    
 RCR (1)                            (1)       109     108        (176)       20             (48)   
                                                                                                   
 Non-statutory basis                5,496     4,482   9,978      (7,108)     (269)          2,601  
 Reconciling items:                                                                                
 Own credit adjustments (2)         -         (51)    (51)       -           -              (51)   
 Gain on redemption of own debt     -         20      20         -           -              20     
 Write down of goodwill             -         -       -          (130)       -              (130)  
 Strategic disposals                -         191     191        -           -              191    
 RFS Holdings minority interest     (3)       25      22         (1)         -              21     
 Statutory basis                    5,493     4,667   10,160     (7,239)     (269)          2,652  
 
 
Notes: 
 
 (1)  Reallocation of £12 million between net interest income and non-interest income in respect of funding costs of rental assets.                            
 (2)  Comprises £11 million gain included in 'Income from trading activities' and £62 million loss included in 'Other operating income' on a statutory basis.  
 
 
Notes 
 
10. Segmental analysis (continued) 
 
Analysis of operating profit(continued) 
 
                                                                                                       
                                        Net       Non-                           Impairment            
 interest                               interest  Total   Operating  (losses)/   Operating      
 income                                 income    income  expenses   recoveries  profit/(loss)  
 Half year ended 30 June 2013*          £m        £m      £m         £m          £m             £m     
                                                                                                       
 UK Personal & Business Banking         2,200     629     2,829      (1,885)     (256)          688    
 Ulster Bank                            302       142     444        (322)       (503)          (381)  
                                                                                                       
 Personal & Business Banking            2,502     771     3,273      (2,207)     (759)          307    
                                                                                                       
 Commercial Banking                     936       613     1,549      (854)       (282)          413    
 Private Banking                        317       214     531        (436)       (7)            88     
                                                                                                       
 Commercial & Private Banking           1,253     827     2,080      (1,290)     (289)          501    
                                                                                                       
 Corporate & Institutional Banking (1)  313       2,395   2,708      (2,682)     (223)          (197)  
 Central items                          453       219     672        (122)       3              553    
 Citizens Financial Group               939       570     1,509      (1,105)     (51)           353    
 Non-Core (2)                           (18)      384     366        (344)       (831)          (809)  
                                                                                                       
 Non-statutory basis                    5,442     5,166   10,608     (7,750)     (2,150)        708    
 Reconciling items:                                                                                    
 Own credit adjustments (3)             -         376     376        -           -              376    
 Gain on redemption of own debt         -         191     191        -           -              191    
 RFS Holdings minority interest         (5)       102     97         2           -              99     
                                                                                                       
 Statutory basis                        5,437     5,835   11,272     (7,748)     (2,150)        1,374  
 
 
*Restated 
 
Notes: 
 
 (1)  Reallocation of £1 million between net interest income and non-interest income to record interest on financial assets and liabilities designated as at fair value through profit or loss.                                                                              
 (2)  Reallocation of £20 million between net interest income and non-interest income in respect of funding costs of rental assets, £19 million, and to record interest on financial assets and liabilities designated as at fair value through profit or loss, £1 million.  
 (3)  Comprises £175 million gain included in 'Income from trading activities' and £201 million gain included in 'Other operating income' on a statutory basis.                                                                                                              
 
 
Notes 
 
10. Segmental analysis (continued) 
 
Analysis of operating profit(continued) 
 
                                    Net       Non-                           Impairment            
 interest                           interest  Total   Operating  (losses)/   Operating      
 income                             income    income  expenses   recoveries  profit/(loss)  
 Quarter ended 30 June 2014         £m        £m      £m         £m          £m             £m     
                                                                                                   
 UK Personal & Business Banking     1,152     347     1,499      (955)       (60)           484    
 Ulster Bank                        169       42      211        (155)       (10)           46     
                                                                                                   
 Personal & Business Banking        1,321     389     1,710      (1,110)     (70)           530    
                                                                                                   
 Commercial Banking                 511       287     798        (493)       9              314    
 Private Banking                    174       98      272        (201)       (1)            70     
                                                                                                   
 Commercial & Private Banking       685       385     1,070      (694)       8              384    
                                                                                                   
 Corporate & Institutional Banking  186       890     1,076      (1,146)     45             (25)   
 Central items                      100       44      144        (71)        13             86     
 Citizens Financial Group           499       391     890        (582)       (31)           277    
 RCR (1)                            7         28      35         (97)        128            66     
                                                                                                   
 Non-statutory basis                2,798     2,127   4,925      (3,700)     93             1,318  
 Reconciling items:                                                                                
 Own credit adjustments (2)         -         (190)   (190)      -           -              (190)  
 Write down of goodwill             -         -       -          (130)       -              (130)  
 RFS Holdings minority interest     -         12      12         -           -              12     
                                                                                                   
 Statutory basis                    2,798     1,949   4,747      (3,830)     93             1,010  
 
 
Notes: 
 
 (1)  Reallocation of £9 million between net interest income and non-interest income in respect of funding costs of rental assets.                              
 (2)  Comprises £84 million loss included in 'Income from trading activities' and £106 million loss included in 'Other operating income' on a statutory basis.  
 
 
Notes 
 
10. Segmental analysis (continued) 
 
Analysis of operating profit(continued) 
 
                                    Net       Non-                           Impairment            
 interest                           interest  Total   Operating  (losses)/   Operating      
 income                             income    income  expenses   recoveries  profit/(loss)  
 Quarter ended 31 March 2014*       £m        £m      £m         £m          £m             £m     
                                                                                                   
 UK Personal & Business Banking     1,124     339     1,463      (865)       (88)           510    
 Ulster Bank                        154       47      201        (145)       (47)           9      
                                                                                                   
 Personal & Business Banking        1,278     386     1,664      (1,010)     (135)          519    
                                                                                                   
 Commercial Banking                 488       282     770        (409)       (40)           321    
 Private Banking                    170       103     273        (199)       1              75     
                                                                                                   
 Commercial & Private Banking       658       385     1,043      (608)       (39)           396    
                                                                                                   
 Corporate & Institutional Banking  179       1,172   1,351      (1,012)     (6)            333    
 Central items                      103       102     205        (199)       (1)            5      
 Citizens Financial Group           488       229     717        (500)       (73)           144    
 RCR (1)                            (8)       81      73         (79)        (108)          (114)  
                                                                                                   
 Non-statutory basis                2,698     2,355   5,053      (3,408)     (362)          1,283  
 Reconciling items:                                                                                
 Own credit adjustments (2)         -         139     139        -           -              139    
 Gain on redemption of own debt     -         20      20         -           -              20     
 Strategic disposals                -         191     191        -           -              191    
 RFS Holdings minority interest     (3)       13      10         (1)         -              9      
                                                                                                   
 Statutory basis                    2,695     2,718   5,413      (3,409)     (362)          1,642  
 
 
*Restated 
 
Notes: 
 
 (1)  Reallocation of £3 million between net interest income and non-interest income in respect of funding costs of rental assets.                         
 (2)  Comprises £95 million gain included in Income from trading activities and £44 million gain included in Other operating income on a statutory basis.  
 
 
Notes 
 
10. Segmental analysis (continued) 
 
Analysis of operating profit(continued) 
 
                                        Net       Non-                           Impairment            
 interest                               interest  Total   Operating  (losses)/   Operating      
 income                                 income    income  expenses   recoveries  profit/(loss)  
 Quarter ended 30 June 2013*            £m        £m      £m         £m          £m      

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