How do I authorise my subscription payment?

How do I authorise my subscription payment

In some instances, your bank may (entirely at their discretion) require you to authorise payment at the start of a new subscription, renewal or when adding new regions to your subscription. This procedure (which Stockopedia have no control over) ensures banks that their cardholder authorises payment before any payment is made. Please note that until you approve the transaction, our payment provider will not be able to process your payment. In order to ensure that your subscription is not cancelled, we will try several times to get your permission, however, if all of these attempts fail your subscription may be terminated.

Payment failed email

If your payment is declined due to your card issuer requiring authorisation for the transaction, our billing provider will automatically send you an e-mail with the subject line "Action Required: Your Stockopedia Subscription". This confirmation e-mail will be sent from support@stockopedia.com and contains the required detail of your subscription and the method for you to confirm payment. Please read this email carefully in order to complete your transaction.

Securely authorising your payment

On the secure authorisation page, you will see the payment amount, invoice number and the last 4 digits of the card we have on file. If you need to update your card details, this can be done securely within the platform on the Subscriptions & billings page. Clicking on the ‘Confirm payment’ button will launch a popup that will enable you to authorise this payment with your card issuer. This process will differ depending on the card issuer but can usually be completed either by text message, email or through their banking app.

What happens if I am unable to authorise?

We will automatically make 9 separate attempts to authorise a payment over a period of 30 days. If we are unable to authorise your payment after this time your subscription will be cancelled. You can securely change your billing details at any time within the platform here. Subscribers using PayPal won’t receive the messages above as authorisation is completed within PayPal.

How do I get further support?

Please don't hesitate to contact our support team by using the big green button at the bottom right of each page of Stockopedia if you are having any difficulty authorising your subscription payment.