How do I authorise my subscription payment?

When your subscription renews or you make any changes to your plan (such as changing the billing frequency) your bank (at their discretion) may require you to authorise this payment.

This is done to protect you from fraud by making sure that the cardholder has authorised the payment.

Until you have approved the transaction we will be unable to process your payment. We will try on a number of occasions to gain authorisation from you but if all of these attempts fail your subscription may be cancelled.

Payment failed email

If your payment fails because your card issuer requires authorisation, our billing system will automatically send you an email to confirm this. This email will come from support@stockopedia.com with the subject line “Action Required: Your Stockopedia Subscription”.

The email will contain the details of your subscription and a link to confirm the payment.

e069585aae9a2917501743f3929d9b2824a70eea1648203958.png


Clicking on the ‘Securely authorise this payment’ button will transfer you to our secure billing system.

Securely authorising your payment

On the secure authorisation page, you will see the payment amount, invoice number and the last 4 digits of the card we have on file. If you need to update your card details, this can be done securely within the platform on the Subscriptions & billings page.

10506d625ba9c098766dd859b82f9f73c7f36c361648205066.png


Clicking on the ‘Confirm payment’ button will launch a popup that will enable you to authorise this payment with your card issuer.

This process will differ depending on the card issuer but can usually be completed either by text, email or through their banking app.

What happens if I am unable to authorise?

We will automatically make nine separate attempts to authorise a payment over a period of 26 days. If we are unable to authorise your payment after this time your subscription will be cancelled.

You can securely change your billing details at any time within the platform here.

Subscribers using PayPal won’t receive the messages above as authorisation is completed within PayPal.

How do I get further support?

If you are struggling with the process above, please do reach out to our support team either via email (support@stockopedia.com) or by using the big green button at the bottom right of the Stockopedia website.

A subscription to Stockopedia will be one of the best investments you'll ever make...

Here's what you'll get:
A decade of research into what works in stock markets
Millions of pounds of platform investment
Countless hours of research time saved
Access to hundreds of educational articles and ebooks
Over 30 talented professionals working flat out for you
A team of the very best bloggers acting as mentors
Saving you thousands in advisory fees every year
Stockopedia is the perfect solution for the time-poor individual investor looking for results
Starting at less than £23 per month

After your free trial, plans start at less than £23 per month. With a one month money back guarantee, there's no risk.

© Stockopedia 2022, Refinitiv, Share Data Services.
This site cannot substitute for professional investment advice or independent factual verification. To use it, you must accept our Terms of Use, Privacy and Disclaimer policies.